Introspect Technology benefits from the experience and project management skills of Big Bang
About Introspect Technology
Introspect Technology offers the most extensible measurement and optimization tools for high-speed digital product engineering teams worldwide.
The portable, software-defined instruments deliver unprecedented productivity enhancement throughout all stages of multi-GHz product development: from bring-up characterization to system-level integration and optimization.
Introspect Technology’s mission is to enhance its customers’ competitiveness, product quality, and time-to-market.
The Challenges
Like a lot of companies that approach cloud solutions consulting firms to help them with their software, Introspect Technology was looking for a team that had a wealth of knowledge. Experience with implementations and customizations as well as knowledge about best practices was what they sought.
Introspect approached Big Bang seeking help with their Salesforce implementation. Aside from the typical Salesforce modules, Introspect had specific requirements to customize and extend the already robust CRM solution.
“I was looking for a consulting firm that could completely understand our requirements and deliver a solution that would save us time and ultimately money,” stated Gareth Sargeant, Introspect Technology CFO, “I was so confident in the work that was being done, Big Bang really took ownership of the implementation allowing me to focus my energy elsewhere.”
The Solution
Product assembly is handled onsite at Introspect’s offices and production process Salesforce customization was a major requirement of the implementation project. Big Bang configured a process review system which included setting up of assets within Salesforce. Assets include information such as serial numbers, software versions, and historical data, and have a variety of workflows associated with them to streamline Introspect’s processes. Such data is also able to be stored on custom customer objects.
Salesforce CRM is a robust tool to ensure important data is shared between individuals and across business units. To make sure Introspect Technology benefits from these aspects, Big Bang configured mobile access and a variety of custom reports and dashboards. Defining key performance indicators (KPIs) is important to any organization, and by providing Introspect decision-makers with real-time data, coupled with the email templates Big Bang configured for Introspect, the right information was sure to get into the hands of people who need it.
“I can’t get over how responsive the entire team over at Big Bang was,” said Gareth Sargeant. “Our Project Manager kept me in the loop every step of the way, and I felt that the scoping and analysis before the first line of code was written was well thought through.”
