Salesforce Field Service Lightning (FSL) for Professional Services Automation
Deliver better service everywhere - from the field to the contact center - using the Salesforce Customer 360 platform.
Salesforce Field Service Lightning software equips your teams with a suite of tools to tackle field service challenges. Managing your mobile workforce gets a lot easier with features designed specifically with all roles in mind – mobile employees, dispatchers, and managers. Address and solve issues quickly and correctly the first time, all via an app that’s right at your fingertips.
Many companies strive to be customer-centric but don’t have the digital capabilities to unite and scale their sales, marketing, and service teams, in a cohesive way. That’s where Salesforce and the Salesforce Platform comes in. Field Service Lightning (FSL) can transform your field operations, offering a complete solution to manage both on and off-site support.
Read on to discover why 150,000 companies worldwide, both big and small, are growing their business with Salesforce.
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Club Sportif MAA
Club Sportif MAA harnesses the power of CRM
“When I need Big Bang to tackle a problem they are extremely responsive. It’s not a matter of 24 hours and they will reply, it’s done within the next few hours, and they keep me in the loop the whole way. I would have no hesitation whatsoever in recommending Big Bang to anyone.”
Meet the challenges of field service operations in today’s digital landscape and equip your service agents, dispatchers, mobile employees, and managers with the right tools.
Big Bang helps you manage your mobile workforce with Salesforce SFL (Field Service Lightning)
22 Salesforce Certifications
Salesforce Field Service Lightning Features
We have helped them
“My Big Bang Internship was the perfect combination of Business and Technology. Working with clients in different industries to solve complex problems developed my strong interest in consulting. Big Bang’s positioning as a responsive and agile partner means every consultant, Intern or Project Manager, is expected to deliver high-quality work. If you’re looking to work on a wide array of projects with diverse teams, and you love being challenged, I would highly recommend interning at BB!”
Saad Rasool, Senior Consultant,
“I took a chance on Big Bang and in the end, they took a chance on me (coming from the agency world). This year we have been growing the team and the candidates that end up joining us are the ones with the right attitude. Everything else can be taught but what makes the team so special is that everyone wants to be here, contribute and be their best self. Being at Big Bang has been a lesson on giving people chances and knowing we can support that.”
Kimberly Marx, Director of Marketing,
What (customer) advice do you have to a company starting out their digital transformation journey?
“Do not go gentle into that good night”. Digital transformation is inevitable, so get started as soon as you can. Be bold, but be prepared.
What advice do you have to consultants starting out their career (at Big Bang or in general)?
Be hungry, and get as far out of your comfort zone as you can. It’ll be scary, but it’ll help you grow tremendously.
What has been your favourite part of Big Bang over the past 5 years?
The extraordinary people I have worked with over the past years.
Luc Muckensturm, Delivery Lead,
The team at Big Bang went above and beyond to lead us through an otherwise complex process, asking the right questions to extract information about our particular use-case, and accommodating our schedules throughout. We’re very excited to begin to work with this powerful new tool!
Pat Sandrin, ,,
Salesforce Field Service Lightning for Every Service Industry
Field Service Lightning Benefits
Help your team increase productivity, lower costs, and achieve more positive customer experiences with Salesforce Field Service.
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