Salesforce Field Service Lightning (FSL) for Professional Services Automation
Deliver better service everywhere - from the field to the contact center - using the Salesforce Customer 360 platform.
Salesforce Field Service Lightning software equips your teams with a suite of tools to tackle field service challenges. Managing your mobile workforce gets a lot easier with features designed specifically with all roles in mind – mobile employees, dispatchers, and managers. Address and solve issues quickly and correctly the first time, all via an app that’s right at your fingertips.
Many companies strive to be customer-centric but don’t have the digital capabilities to unite and scale their sales, marketing, and service teams, in a cohesive way. That’s where Salesforce and the FORCE.com platform comes in. Field Service Lightning (FSL) can transform your field operations, offering a complete solution to manage both on and off-site support.
Read on to discover why 150,000 companies worldwide, both big and small, are growing their business with Salesforce.
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Club Sportif MAA
Club Sportif MAA harnesses the power of CRM
Club Sportif MAA harnesses the power of CRM
The multi-sport facility leveled up their skills with Big Bang guidance and training to fully leverage Salesforce CRM for their business.
Meet the challenges of field service operations in today’s digital landscape and equip your service agents, dispatchers, mobile employees, and managers with the right tools.
Big Bang helps you manage your mobile workforce with Salesforce SFL (Field Service Lightning)
Big Bang’s team of trusted business advisors can help you get the most out of Salesforce Field Service Lightning from BSA (Business System Analysis) to implementation, migration, development, and even training. Big Bang’s team of expert consultants has been working with the FORCE.com portfolio for many years, developing sharp expertise on the Salesforce platform and how to best integrate Field Service Lightning with other platforms and additional AppExchange® apps and solutions, to enable your business evolve and grow.
Everything after the quote
With finances and business system optimization at the core of what we do, we can help develop your process for invoice, financial accountability, and ensuring inter-departmental communication – especially between marketing, sales, and service teams. Big Bang’s consultants can help you do more with Field Service Lightning on FORCE.com than the rest.
Every software has an advantage
With our experience with Service Cloud and all the FORCE.com platforms, we’ll make responsible, unbiased suggestions based on your business’s needs and strategic roadmap.
Ultra agile and adaptive approach
Salesforce offers a robust, world-class customer service platform. But that shouldn’t mean you get overwhelmed with all of its potential. Let our experienced consultants simplify your account to get you the right information at your fingertips.
Avoid common hiccups
We are so much more than a software reseller. We don’t just implement a new or improved platform; we consult, train, and support the best use and leverage of Service Cloud and Salesforce. Since Salesforce is flexible to endless customizations, understanding which ones should, and shouldn’t, is critical to avoiding problems down the road.
Salesforce Field Service Lightning Features
Remote assistance
Scale your field service and reduce in-person visits by providing virtual support that allows customers to book phone and video appointments through a customer portal.
Automate to prioritize
Prioritize critical projects and intelligently assign tasks to the right workers based on skills, location, and business processes.
Increase efficiency
Give your dispatchers full visibility into the mobile workforce and every job on a single screen.
Data-driven decisions
Use FSL (Field Service Analytics) to give your managers and dispatchers easy, real-time visibility into operational performance and KPIs, from any location, all in one app.
Improve first-time fix rates
With Einstein AI, on-the-go employees can use image recognition to immediately identify assets and relevant specs, ensuring that the right product part is fixed or replaced to eliminate confusion or any additional trips back to the office.
Connect to customers seamlessly
Track service delivery in the field with the Dispatcher Console and easily customize your view to a map or a Gantt chart, and see real-time alerts for jobs that need attention.
“My Big Bang Internship was the perfect combination of Business and Technology. Working with clients in different industries to solve complex problems developed my strong interest in consulting. Big Bang’s positioning as a responsive and agile partner means every consultant, Intern or Project Manager, is expected to deliver high quality work. If you’re looking to work on a wide array of projects with diverse teams and you love being challenged, I would highly recommend interning at BB!”
Saad Rasool, Senior Consultant,
Big Bang
“I took a chance on Big Bang and in the end, they took a chance on me (coming from the agency world). This year we have been growing the team and the candidates that end up joining us are the ones with the right attitude. Everything else can be taught but what makes the team so special is that everyone wants to be here, contribute and be their best self. Being at Big Bang has been a lesson on giving people chances and knowing we can support that.”
Kimberly Marx, Director of Marketing,
Big Bang
What (customer) advice do you have to a company starting out their digital transformation journey?
“Do not go gentle into that good night”. Digital transformation is inevitable, so get started as soon as you can. Be bold, but be prepared.
What advice do you have to consultants starting out their career (at Big Bang or in general)?
Be hungry, and get as far out of your comfort zone as you can. It’ll be scary, but it’ll help you grow tremendously.
What has been your favourite part of Big Bang over the past 5 years?
The extraordinary people I have worked with over the past years.
Luc Muckensturm, Delivery Lead,
Big Bang
“Our people are our greatest asset, we must invest in them for our business to prosper.”
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Gabriel, CEO,
Big Bang
“I have never worked at a company where I feel as trusted as I do at Big Bang. I’ve been given the chance to prove myself, bring ideas to the table, and work closely with clients. When a coworker comes to me for support I know it’s because they trust and value my opinions.”
Pablo, Tech Lead,
Big Bang
Salesforce Field Service Lightning for Every Service Industry
Support your agents, dispatchers, mobile employees, and managers with software that gives them a complete view of the customer, full context into cases and assets, and access to all the information needed to help the customer anytime, anywhere, and from any device. With features like AI-powered scheduling, resource optimization, guided safety protocols, and more – all on a single platform – you can improve your field service teams’ safety and agility.
72% of executives use field service management software for faster case resolution. And 68% of service executives agree that field service is an integral part of their customer experience strategy. Simply, it makes sense to use a field service software solution that’s built on Salesforce – the world’s #1 platform for service.
Plus, with the help of Big Bang expert advisors, you can personalize your organization’s customer journey experience with apps that enhance and connect every part of your service business.
Increase productivity, on and offline, using a flexible field service solution that:
Enhances operations across your entire service chain on one single platform.
Enable employees and contractors, with mobile experiences, to share job updates, access knowledge articles, view and update van stock or inventory, and generate service reports from any mobile device, regardless of connectivity.
Intuitively schedules and optimizes tasks so that the right mobile worker, asset, contractor, or crew is assigned to the right job.
Connect to customers with ease and accountability, tracking service delivery to get real-time alerts for jobs that need attention.
Field Service Lightning Benefits
Deliver consistent support across every channel in the Service Cloud.
Boost employee productivity in the field.
Automate appointment scheduling.
Manage agents, dispatchers, and technicians from anywhere.
Optimize mobile workforce allocation.
Use Field Service Analytics to identify trends and problems early to optimize your mobile workforce
Resolve field service calls faster.
Help dispatchers prioritize jobs and schedule crews more efficiently.
Predict maintenance and service needs via IoT device data.
Get real-time visibility into all operations.
Keep customers updated at every step of the delivery.
Help your team increase productivity, lower costs, and achieve more positive customer experiences with Salesforce Field Service.
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