
Customer Success with Big Bang and Certinia (FinancialForce) Consultant Services and Software Solutions
BIG BANG’S 7-STEP BIG BANG EXPERIENCE® GUIDED HAWTHORN CREATIVE TO NEW HEIGHTS. Digital Marketing Agency, Hawthorn Creative was working with disparate customer relationship management (CRM) and financial systems that wasted time and caused errors with duplicate entries. Our proprietary 7-step methodology, The Big Bang Experience®, guided Hawthorn to migrate and work off of one customized…
Big Bang successfully guided the digital marketing agency, Hawthorn Creative system migration using the 7-step proprietary method, The Big Bang Experience®.
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Wow I like the breakdown detail of the project! thanks guys!
From the point of kick off Big Bang did a really good job of setting expectations with us, having a plan in place, letting us know what our deliverables were as well as what they are going to be doing and within what time frame. — Big Bang ERP did a great job of understanding the platform that we had been on and the platform that we were moving to. And I felt like our consultant really had a good grasp on that to be able to answer our questions with a yes or no. There wasn’t a lot of “I’ll get an answer and come back to you” It was “Yes. I can do this” or “No. I can’t do that” which to me, demonstrated great knowledge.
“Big Bang did a great job of understanding the platform that we had been on and the platform that we were moving to… There wasn’t a lot of ‘I’ll get an answer and come back to you’ It was ‘Yes. I can do this’ or ‘No. I can’t do that’ which to me, demonstrated great knowledge.”
Read Hawthorn Creative’s case study here.







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