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Salesforce Sales Cloud for Customer Relationship Management (CRM)

The world’s #1 CRM platform



Salesforce Sales Cloud is a cloud business solution for managing your customers and their journey. It gives all areas of your business - including marketing, sales, commerce, and service - a single shared view of your customers with one integrated CRM platform. With Sales Cloud, sales teams increase their productivity, fill pipelines with qualified leads, and close deals quicker from just about anywhere.
Big Bang's team of expert Salesforce consultants has been working with the Force.com portfolio for many years, developing profound expertise on the Salesforce platform. We know how to best integrate Salesforce Sales Cloud with other platforms to help your business evolve and grow - seamlessly.

Read on to discover why 150,000 companies worldwide, both big and small, are growing their business with Salesforce.
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Salesforce: An All-in-One Platform for Customer Success

In today’s competitive market, a fragmented view of customers can lead to missed opportunities, poor service, and stalled growth. Disconnected systems for sales, marketing, and customer service create data silos that prevent businesses from gaining a complete understanding of their customer journey.

As the world's #1 CRM, Salesforce is a powerful, cloud-based platform that unifies sales, marketing, and service operations to provide a single, 360-degree view of every customer interaction. It is designed to empower teams to work more efficiently, build stronger relationships, and accelerate growth by centralizing all customer data on a single platform.

Salesforce: The World's Leading Customer Relationship Management Platform

Salesforce CRM is a comprehensive platform designed to help businesses manage customer relationships from lead to loyalty. As the foundation for a powerful suite of integrated clouds, it offers:
  • Sales CloudProvides tools for inbound marketing, including email marketing, social media management, SEO, and content creation.
  • Marketing CloudOffers customer service tools like ticketing, a knowledge base, and live chat to help build lasting customer loyalty.
  • AI-Powered InsightsA built-in content management system for creating and managing websites and blogs, fully integrated with the CRM.
  • Service CloudStreamlines sales process with automation, deal management, meeting scheduling, and CPQ (Configure, Price, Quote) functionality to help close deals faster.
  • AppExchangeConnects business apps, automates processes, and cleans customer data to ensure everything works together seamlessly.
Case study

African Leadership University

CRM solution for African Leadership University

About African Leadership University African Leadership University (ALU) is pioneering a fresh approach to higher education in the 21st century by offering accredited undergraduate, postgraduate, and executive education programs in a unique imaginative way. ALU is setting the bar for higher education and leadership development by integrating students’ learning with the real world, empowering students…

“Big Bang went above and beyond our expectations and I am pleasantly pleased with their ability to research, talk to developers, and find the best solutions for our needs. Their team was responsive and when in doubt they would always pick up the phone to contact our tech leads, marketing managers, and other key project members of the ALU team. Having the Big Bang team be truly invested and accountable for our project has been awesome.”

– Justin MacDonald, Head of Marketing at ALU
Consult the case study See all case studies

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Why Choose Big Bang Salesforce CRM Services?

Of course, there are several Salesforce CRM implementation and optimization firms in the field. But what makes Big Bang special?

Our commitment and consistent efforts to ensure satisfaction are what make us the best option.
  • Salesforce Expertise With years of hands-on experience, we understand how to align the platform with specific business goals. Our team ensures a smooth and efficient implementation that helps our clients maximize the value of their investment.
  • Custom Salesforce SolutionsAt Big Bang, we understand that every business is unique. We tailor Salesforce to specific workflows, building custom configurations, reports, and integrations that fit perfectly. Our team also tailors the solution to boost day-to-day productivity and efficiency.
  • Skilled Salesforce ExpertsWe have a team of certified Salesforce specialists who understand the software deeply and how to make it work for a client. From setup to support and beyond, we guide clients every step of the way with expert advice and real-world insights.
  • Affordable, Flexible Service PlansWe offer pricing plans that adapt to specific needs and budgets. We guarantee no surprises or long-term commitments when working with the Big Bang team.

Make strategic go-to-market changes and drive growth for your sales team with Salesforce Sales Cloud.

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Salesforce Sales Cloud for Customer Relationship Management with Big Bang expert cloud consultants

  • #1 Customer Relationship Management platformSalesforce allows businesses to manage all their operations from one central location on a single, secure, and scalable platform that’s easy to customize.
  • Shared information across all your departmentsSalesforce is an online CRM solution that gives all your departments – including marketing, sales, commerce, and service – a shared view of your customers with one integrated CRM platform. By leveraging these roles, teams can share critical data and hone in on the important information required to do their best work.
  • Modern user experience making it intuitive to useGaining employee buy-in to actually leverage the robust power of any software can be challenging for any business operator. With Salesforce Lightning the experience is initiative and the set-up fully customized to work for you and your team.
  • Customizable, adaptable and modularExtend your power to sell, service, and market with pre-integrated apps and compatible software on the Force.com AppExchange®. Create the experience your team needs to sell faster and get more done with this suite of market-leading products that increases revenues and decreases costs.

Our Certifications

21 Salesforce Certifications

Salesforce Administrator

Salesforce Certified Marketing Cloud Administrator

Salesforce Platform App Builder

Salesforce Platform Developer 1

Salesforce Sales Cloud Consultant

Salesforce Service Cloud Consultant

Salesforce Certified Application Architect

Salesforce Certified CPQ Specialist

Salesforce Certified Sharing and Visibility Designer

Salesforce Certified Pardot Specialist

MuleSoft Certified Developer - Level 1

Salesforce Certified Data Architecture & Management Designer

Salesforce Certified Pardot Consultant

Salesforce Certified Data Architecture & Management Designer

Salesforce Pardot Consultant and Specialist

Salesforce Sales Cloud Solutions

  • Drive strategic growthStreamline sales through customizable workflows that allow you to adapt processes with speed and precision, turning sales strategies into revenues.
  • Integrate data from all sources into one systemEmpower your sales teams with customer insights synced from third-party, on-premise, and legacy products so that you get a single-yet-full view of your business.
  • Increase sales team efficiencyWith high productivity processes and workspaces that eliminate time-consuming tasks like manual data entry, sales reps can spend more time focusing on their customers and selling.
  • Make data-driven decisionsEmbedded AI tracks performance, collecting, and analyzing data in real-time to identify roadblocks and opportunities in your sales pipeline.
  • Capture leads and nurture customer relationshipsBuild a single 360-degree view of your customer with real-time visibility into customer activity, marketing engagement history, quotes, and AI-powered insights—all in one place, available on any device.
  • Expand opportunities and create personalized interactionWith automated targeted outreach that leads to renewals, uncover opportunities to cross-sell and upsell with ease.

Tailored Salesforce Solutions for A Business

As a top Salesforce implementation agency, Big Bang offers comprehensive solutions. Our service packages help clients use the platform optimally to drive operational excellence and make better decisions.

  • Implementation ServicesWe ensure a smooth and strategic Salesforce CRM implementation tailored to specific workflows. From planning to go-live, our experts handle every detail, helping teams get started strong with a scalable, future-ready system.
  • Integration ServicesSalesforce is designed for integration. At Big Bang, we offer tailored services to create seamless data flows between Salesforce and other essential business systems, such as ERP or marketing automation platforms.
  • Data Migration ServicesOur data migration experts safely move legacy data into Salesforce CRM, ensuring full compliance and data integrity. We use top technologies and a custom migration strategy to minimize risk and preserve data integrity.
  • Optimization ServicesOptimizing Salesforce is crucial for achieving optimal performance. These services help streamline processes, eliminate inefficiencies, and unlock hidden features.
  • Salesforce Training and SupportEmployees must understand the platform well to use it effectively. We empower teams with tailored training and responsive support, ensuring they maximize the platform's potential.

We have helped them

Thanks for your quick response here – you guys are doing a GREAT job!
Jacob Poole, Accounting Manager,Lucid Holdings, LLC
When I need Big Bang ERP to tackle a problem they are extremely responsive. It’s not a matter of 24 hours and they will reply, it’s done within the next few hours, and they keep me in the loop the whole way. I would have no hesitation whatsoever in recommending Big Bang ERP to anyone.
Laurent Fayen, Sales and Member Experience Director,Club Sportif MAA
Big Bang ERP proposed the exact solutions I needed, and what they delivered was elegant and clean.
Joseph Rishe, Financial Analyst and Business Systems Analyst,Dailymotion
“In my almost 30-year career, I have been involved with many implementation projects in so many various fields. Although I have worked with very skilled resources in the past, I can’t remember ever having such a professional and remarkable support as I did with your organization.”
Stephane Paradis, General Manager,TruSource

The ultimate leverage of Salesforce with Big Bang expertise

Big Bang's team of trusted business advisors can help you get the most out of Salesforce from BSA (Business System Analysis). Big Bang's team of expert consultants has been working with the Force.com portfolio for many years, developing sharp expertise on the Salesforce platform and how to best integrate Salesforce with other platforms and additional AppExchange® apps and solutions, to enable your business evolve and grow.
  • Everything after the quoteWith finances at the core of what we do, we can help develop your process for invoice, financial accountability, and ensuring inter-departmental communication. Big Bang’s consultants can help you do more with Salesforce than the rest.
  • Every software has an advantageWith our extensive experience with FORCE.com platforms and apps, we'll make responsible, unbiased suggestions based on your business's needs and strategic roadmap.
  • Ultra agile and adaptive approachSalesforce is the #1 CRM in the world for a reason - it's robust! But that shouldn't mean you get overwhelmed with all of its potential. Let our experienced consultants simplify your account to get you the right information at your fingertips.
  • Avoid common hiccupsWe are so much more than a software reseller. We don't just implement a new or improved platform; we consult, train, and support the best use and leverage of Salesforce. Since Salesforce is flexible to endless customizations, understanding which ones should, and shouldn’t, is critical to avoiding problems down the road.

Salesforce Sales Cloud: CRM Advantages

  • Boost Sales ProductivitySell from anywhere, anytime with an AI-powered CRM system. Increase sales productivity by more than 44%.
  • Increase Lead ConversionClose deals faster and sell smarter by having all the information you need in a single source. Increase lead conversion by more than 43%.
  • Improve Overall PerformanceSales teams are more in sync, and the information they need is up to date and easily accessible. Offer customers what they need, when they need it.
  • Better CommunicationConnect your entire mobile workforce, especially valuable for field technicians, on a unified platform.
  • Capture Sales QuickerGrow your accounts faster, rapidly find new customers, and close deals more quickly, from anywhere.
  • Maximize RevenueWith the help of this CRM software, you will be turning leads into sales in no time. Close more deals faster and collaborate instantly on what matters. Increase revenue by more than 37%.
  • Retain Satisfied CustomersOffer an omni-channel customer experience that lends to faster, more responsive service across every channel and on any device resulting in increased customer satisfaction and retention.
  • Adapt QuicklyFlexible platform helping you keep service operations as efficient as possible as business needs inevitably change.

How Salesforce Helps Businesses Thrive

Salesforce is designed to streamline a business's sales, marketing, and service activities, providing greater control and support for informed decision-making.

  • Unified Customer ViewThe platform provides a 360-degree view of the customer, consolidating all interactions on a single platform. This eliminates data silos and provides a single source of truth for all customer information.
  • Enhanced Service and SupportWith Service Cloud, businesses can efficiently manage customer cases, track issues, and resolve them, which helps build stronger customer loyalty.
  • Vast EcosystemThe platform’s extensive ecosystem, including AppExchange, provides a wide range of pre-built apps and integration options to meet unique business needs.
  • Improved Sales PerformanceSalesforce provides tools for lead management, sales automation, and pipeline visibility to help sales teams increase productivity and close more deals.
  • ScalabilitySalesforce is built to scale with businesses of any size and across a wide range of industries. Its flexible platform can adapt to specific business needs as the company grows.

Win and grow customers that last with a better sales experience with Salesforce Sales Cloud.

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Frequently Asked Questions

How can we help you?

What is Salesforce CRM and why is it so popular?

Salesforce is the world’s #1 CRM platform, designed to manage sales, marketing, service, and customer relationships in one place. Salesforce Customer Relationship Management software helps businesses track leads, improve customer interactions, and scale operations with cloud-based tools.

Is Salesforce a CRM system or something more?

Salesforce is primarily a CRM system, but it extends beyond traditional customer relationship management. It includes Sales Cloud CRM, Service Cloud, Marketing Cloud, and integrations that make Salesforce CRM solutions a full enterprise platform.

How does Salesforce customer relationship management work?

Salesforce relationship management tools give businesses a 360-degree view of customers by centralizing data across sales, support, and marketing. This enables personalized experiences, predictive insights, and stronger customer relationships.

What are the main Salesforce CRM services available?

Salesforce CRM services include implementation, customization, consulting, integrations, and ongoing support. Businesses can also access Salesforce CRM development to build tailored applications within the Salesforce CRM program.

What is Salesforce Sales Cloud CRM?

Sales Cloud CRM is Salesforce’s core sales platform, providing lead management, opportunity tracking, pipeline forecasting, and AI-powered recommendations. It’s designed to boost sales performance and streamline CRM management in Salesforce.

How does Salesforce CRM cloud benefit businesses?

Cloud CRM Salesforce solutions offer real-time access to data from anywhere, secure hosting on Salesforce’s cloud infrastructure, automatic updates, and seamless integration with third-party apps—making it ideal for modern enterprises.

Who uses Salesforce CRM solutions?

Salesforce solutions are trusted by small businesses, enterprises, and nonprofits. For example, constituent relationship management in Salesforce is widely used by nonprofits to manage donors, volunteers, and fundraising activities.

What makes Salesforce different from other CRM software?

Unlike many CRM programs, Salesforce offers deep customization, an extensive app marketplace (AppExchange), AI-powered insights, and industry-specific solutions. This flexibility makes Salesforce CRM solutions consulting a key service for organizations with complex needs.

Can Salesforce CRM integrate with other business systems?

Yes, Salesforce CRM integration allows businesses to connect with ERP, marketing automation, and third-party apps. Salesforce CRM cloud solutions ensure smooth workflows across finance, HR, and supply chain systems, including Salesforce MRP tools.

Where can I find resources to learn more about Salesforce CRM?

The Salesforce CRM wiki, Trailhead training platform, and Salesforce community forums provide extensive resources for learning. Businesses can also rely on Salesforce CRM specialists and certified consultants for expert support.