ServiceNow Training and Support with Big Bang

As a longstanding ServiceNow solution provider and partner, ServiceNow reseller, we have a team of experienced certified ServiceNow consultants ready to be deployed.

The Big Bang ServiceNow support team provides ServiceNow implementations, ServiceNow integrations, ServiceNow support, and training anywhere in the world through in-person and remote support services.

We bring years of best practices to our customers. Our training sessions and material are developed and led by our certified consultants who have countless cumulative years of experience using, customizing and training on the ServiceNow and Force.com® Platform™.

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ServiceNow Support Services

As your business grows, your ServiceNow ERP system will too. Our trusted and well-respected team of consultants provides comprehensive support services allowing your business to keep moving forward.

Big Bang offers two main support plans, ongoing support, and on-demand support, depending on your business management needs.

Ongoing Support:Ongoing support service assists with all activities related to day-to-day administration and routine tasks. It is a proactive and continuous service that can help reduce any risk associated with internal management (including IT staff and resource time management). Think of it as your safety net to ensure ongoing success.
On-demand Support:Our on-demand support service provides immediate assistance when you need it most. Our consultants are ready to react to any situation that might arise: new onboarding, new release, feature request, or bug fixes. Think of it as your go-to plan when encountering any technical difficulties.

ServiceNow Software® Training

Big Bang offers training that will ensure a profitable use of your ServiceNow Cloud ERP, MPR, or SCM solutions we provide. Our training process consists of 3 main types of training :

1. Training during project implementation (Implementation Training Sessions)

2. Training for new team members (New Hire Training Sessions)

3. Refresher Courses

Our expert consultants will analyze your business management, manufacturing and distribution needs and develop the required coaching guidelines accordingly. We will let you know what to concentrate on to get the most out of our offerings while making a good impact on your business's overall operational and financial outcomes. Our training programs includes:

Role-based and Permission-based Management
Financial Management (Revenue, Accounts Receivable, Accounts Payable, Closing, Taxes)
Project ManagementWe also offer customized advanced and continued training that meets the needs of both individual users and the organization as a whole—customized training options tailored just for you.

Dashboard Setup and Customizations
Reporting and Analytics
Partner ManagementWe also offer customized advanced and continued training that meets the needs of both individual users and the organization as a whole—customized training options tailored just for you.

Create a tailored training plan or learn more about the available Workplace and Cloud Solution training modules.

Benefits

You’ve selected ServiceNow as an ERP to accelerate your growing business. Ensure that you have the training and support solution that levels up the competency in your organization and contributes to fast and ongoing growth and business success. Big Bang optimizes your onboarding, training, and support processes in ServiceNow so that your entire enterprise can enjoy benefits like:

Increased user adoption
Maximized productivity
Streamlined processes
Reduced implementation risk
Maximize your ServiceNow investment

Simplified user experience
Increased goal achievement
Self-sufficient administrator and users
Strengthened long-term ownership
Peace of mind

Why choose our certified consultants for support and training

The concept of training is inherent in what we do. Big Bang experts are trained alongside our partners. It is our culture of continuous learning that helps our team transfer their knowledge with their team members in addition to your team. Certified by our third-party cloud solution providers, our expert team is the most certified per capita. They update and maintain training every quarter.

Get the most from ServiceNow’s all-in-one platformServiceNow is the number one Salesforce native cloud ERP application. It uses the existing data in the CRM , eliminating the need to maintain several systems of record, resulting in a highly efficient, error-free, and cost-effective solution that goes far beyond basic bookkeeping. ServiceNow offers two cloud solutions: a customer-centric ERP and a PSA (services automation solution). It is powerful and robust; sometimes, you don’t even know all the possible capabilities of this popular system. In the ServiceNow training, you can uncover features you didn’t know about or were recently released. Big Bang ServiceNow practice members, consultants, and senior trainers with a decade of ServiceNow and Force.com® experience provide this training.
Gain knowledge for your ServiceNow CertificationHaving a certified ServiceNow team member is a valuable asset and an excellent metric for career growth. Going at it alone can be time-consuming and challenging. Take advantage of our experience helping employees (and clients) pass (with flying colours) the ServiceNow certification exams - hundreds of times over. Our trainers have passed (with flying colors) and are ready to impart their ServiceNow wisdom – using real-life examples the content comes to life.

Level up your ServiceNow skills - by subjectChoose your training path with courses designed to be in any sequence. You may decide to have customized training or you can complete only one course stand-alone, whereas a power-user may attend more sessions. Big Bang tailors your ServiceNow training to your skill level, an end goal, and schedule.
Maximize your limited resourcesTraining courses from half a day up to two days can be customized for your organization’s needs. Best yet, you receive all the materials from the course so you can brush up on the information when needed, or adapt them for your organization’s training materials.

Awards & recognitions

Learn how to increase productivity and better leverage ServiceNow for your business with Big Bang’s functional and technical experts.

Our certifications

6 Certifications

ServiceNow Sales Core Assessment

ServiceNow Pre-Sales ITSM Specialization

ServiceNow Pre-Sales Core Assessments

ServiceNow Pre-Sales CSM & FSM Specialization

ServiceNow Partner Sales Specialization: Customer Service Management

ServiceNow Partner Pre-Sales Specialization: Customer Service Management

ServiceNow ITSM Specialization Accreditation

ServiceNow Certified System Administrator

Lean on the certified experts of Big Bang’s talented consulting team to implement and train your team to fully leverage the robust functionality of ServiceNow.

FAQ

Frequently Asked Questionsc

Is ServiceNow easy to learn?

ServiceNow is robust and can be a bit overwhelming - especially if you lack experience with the Force.com ecosystem, which is why we separated the different functions within ServiceNow to various training courses.

You can combine them for in-depth learning or just the ones that touch you/your department directly.

When is ServiceNow support best used?

Support can be part of your technology roadmap to build out features you didn't have time or the budget to do initially.

It can be a great option if you have new or changing stakeholders with fresh ideas, a new offering to your customers, or an optimized way of working internally. Fundamentally support should be used to enhance the system and build upon work completed.

What is the difference between a help desk and support?

A help desk can answer simple questions and provide information for troubleshooting, similar to this FAQ.

Support is customized to the challenges and vision of our customer and is driven by expert consultants, not a database of searchable problems.