The Ultimate ServiceNow Implementation Guide with Big Bang

Big Bang can help you implement, reimplement, or rescue the ServiceNow system for companies of any size, industry, and market.

As an implementation partner offering professional consulting services since 2014, we’ve handled over hundreds of successful implementation projects – and many rescue missions to pick up where others could not succeed. With this experience comes in-depth knowledge of all checkpoints and possible issues that could come up during an implementation – simple or more complex.

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It’s our job to guide you to get the best out of the solution immediately and in the long term.

Did you know that approximately half of our customers come from a failed implementation? They come to us because they know we have a thorough and global understanding of the ServiceNow implementation process and how to
integrate it
into their global IT infrastructure best.

Big Bang’s team of expert consultants offer unique end-to-end implementation services that are agile to your business needs. From our proprietary GAB’s Pyramid™ framework to our rescue services, Big Bang makes it a point to understand your business processes and the project’s reality altogether.

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How to do a ServiceNow Implementation

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First things first, plan

Our team of consultants will conduct a Business Process Review (BPR), including interviews with key players in your company to determine business needs for each department.

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Oversee the implementation team

Big Bang consultants will do the complete implementation for you or work alongside your in-house experts.

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ServiceNow implementation process, through completion

After presenting and agreeing on the implementation plan, our team will get to work! Expect to receive regular communication and updates throughout the implementation process so that the final system meets all business requirements. Your team’s stakeholders will participate, minimally, in weekly syncs to ensure proper knowledge transfer and that things progress as they should.

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Big Bang as your ServiceNow partner

Expect full setup of a 360° vision on all current projects and the support to empower your new ServiceNow users to automate, extend, and build digital workflow apps across the enterprise with a single, unified platform.

Leveraging our proprietary 7-step methodology, The Big Bang Experience® Big Bang collaborates with our clients to achieve success with ServiceNow.

Achieve REAL Digital Transformation by aligning your business plan and growth strategy with your systems with Big Bang’s functional and technical experts.

ServiceNow Implementation Steps

ServiceNow creates the digital workflows that connect people, functions, and systems across your organization. As such, it will likely interact with all departments of a company – directly or indirectly. A thorough review of the business process is required because bringing your systems online will affect everyone.

At Big Bang, we treat your business like your own, which is why we give advice based on best practices, leading solutions, and valuable experience. We are versed in implementing and integrating software, remaining grounded to the reality of what happens after the software selection- what is the reality, what works, what does not work, what should work based on what you read, but does not.

Big Bang has been involved in the digital transformation of over 500 organizations, so our experts know which pitfalls to look out for and proactively avoid – across various industries and geographies while leveraging the best-practices. We know how to ensure a smooth transition through times of change, and it starts with our proprietary implementation methodology, The Big Bang Experience®.

The Big Bang Experience® is the standard delivery methodology for any Cloud Solution, and the steps outline the main activities involved in the delivery of each phase. Even though our 7-steps are structured, we’re flexible to remain within your budget and timeline; let us know so we can show you how we adapt our process when required.

Learn more about The Big Bang Experience® and Our Approach

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The implementation process is not complete without proper testing of the system.

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Big Bang consultants know the right mix of customizations.

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We organize a demonstration working session in which the delivered work is shown.

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Big Bang implementation consultants make sure the interface is as user-friendly as possible, with features that help new and existing users like custom reports and documentation tailored to your needs.

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We train your team both during the project and support them after go-live Customized training is available at any point in the partnership.

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Lean on the certified experts of Big Bang’s talented consulting team to implement and train your team to fully leverage the power and intelligence of the ServiceNow platform.

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ServiceNow Implementation Issues: Big Bang to the Rescue

Customization is one of the most significant ways to get the most out unified platform like ServiceNow. Workflows save time and reduce errors, but only if systems are connected and programmed correctly. Perhaps you had an internal team conduct a self implementation, and there was a turnover, leaving a gap in expertise or an unfinished implementation project. Big Bang consultants can jump in where the others left off to remediate an issue or rescue the project as a whole.

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We quickly re-validate from the beginning where decisions were made: Is the problem the partner, the product, the approach, a combination of issues, or something else?

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We have trained capacity ready to go like a 911 Emergency Service, skilled in expediting fixes to your implementation issues.

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We believe that a crisis is not an excuse to skip best practices because you’ll be no better off.

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Any good implementation needs great optimization, and that's why so many people come to Big Bang.

Our certifications

10 ServiceNow Certifications

1
ServiceNow Certified System Administrator
1
ServiceNow ITSM Specialization Accreditation
2
ServiceNow Partner Pre-Sales Specialization: Customer Service Management
2
ServiceNow Partner Sales Specialization: Customer Service Management
1
ServiceNow Pre-Sales CSM & FSM Specialization
1
ServiceNow Pre-Sales Core Assessments
1
ServiceNow Pre-Sales ITSM Specialization
1
ServiceNow Sales Core Assessment

Important ways to ensure a successful ServiceNow implementation:

With Big Bang consulting services, you’re not just getting the technical knowledge to implement ServiceNow – we partner with your team every step of the way to drive results.

As your implementation partner, you can expect:

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Leveraging best practices for ServiceNow and your industry’s challenges.

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We advise, configure, and work alongside you as the customer to test and validate on an ongoing basis throughout the development.

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Customization of the leading Enterprise Low-Code Application Platform that is personalized to your business needs.

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Full collaboration between the implementation team and your team.

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Close collaboration between partner and customer throughout the implementation process.

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Solution architects to create the right solution to drive results and growth for your company.

Frequently Asked Questions

How long does an implementation take?
How much does an implementation cost?
What are my implementation options?

A Service implementation can take anywhere from 4 weeks to a couple of months to half a year, depending on the project’s scale. Accurate timelines are scoped out at the beginning of the project so that the business can accommodate, adapt, or expect accordingly. Our goal is to implement ServiceNow as quickly as possible while managing the potential risks while changing systems and business processes. When a consulting firm takes too long to implement, the benefits are hard to achieve since the ROI (including time invested by your team) needs to be recouped.

There is the base cost that depends on the size of the project. And adding on extra modules and third-party apps and connectors above the base will come at an additional cost. But often, this doesn’t have to come all at once. We can work with you to determine the priority level for all features and build a customized plan, including pricing, based on your IT strategy and growth goals.

Perhaps you have limited visibility on new projects, resource capacity, and availability scattered across multiple tools and you require a unified platform solution implementation. Or perhaps through recent years of growth, your IT help desk has amounted to so many customizations and has become too robust and cumbersome to function optimally. As your implementation partner, we assess the best option that is unique to your needs, a platform that links your organization’s transactions from start to end.

Get connected.

Reach us

Discover the Big Bang unbiased consultative approach with expertly trained and well-versed cloud specialists.

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The Big Bang Experience®.

Maximize the success of your cloud business transformation with The Big Bang Experience®, our 7-step proven methodology. It is designed to implement cutting edge solutions seamlessly.