Salesforce Training and Support with Big Bang

As a longstanding Salesforce solution provider and partner, Salesforce reseller, we have a team of experienced certified Salesforce consultants ready to be deployed. The Big Bang Salesforce support team provides Salesforce implementations, Salesforce integrations, Salesforce support, and training anywhere in the world through in-person and remote support services.

We bring years of best practices to our customers. Our training sessions and material are developed and led by our certified consultants who have countless cumulative years of experience using, customizing, and training on Salesforce and all the products on the Salesforce Platform.

Our trainers come from various backgrounds, from accounting to project management to marketing, engineering, and advanced degrees. They understand the software system and are very well versed in accounting and business processes specific to your organization’s business’ industry and best practices.

When we implement a Salesforce solution, we ensure that you are comfortable getting the most out of it, whether it’s for professional services automation with Salesforce Field Service Lightning or Salesforce Service Cloud, or customer relationship management with Salesforce Sales Cloud CRM or Salesforce CPQ, or marketing automation with Salesforce Marketing Cloud or Pardot Didn’t partner with Big Bang for your implementation? No problem! We’re equipped to pick up where others have left off with ongoing support and training to streamline operations, simplify processes and boost performance.

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Salesforce Support Services

As your business grows, your Salesforce CRM, PSA, or MAS systems will too. Our trusted and well-respected team of consultants provides comprehensive support services allowing your business to keep moving forward.

Big Bang offers two main support plans, ongoing support, and on-demand support, depending on your business management needs.

Ongoing Support:Ongoing support service assists with all activities related to day-to-day administration and routine tasks. It is a proactive and continuous service that can help reduce any risk associated with internal management (including IT staff and resource time management). Think of it as your safety net to ensure ongoing success.
On-demand SupportOur on-demand support service provides immediate assistance when you need it most. Our consultants are ready to react to any situation that might arise: new onboarding, new release, feature request, or bug fixes. Think of it as your go-to plan when encountering any technical difficulties.

Salesforce Training

Big Bang offers training that will ensure profitable use of your Salesforce CRM, PSA, or MAS solutions we provide. Our training process consists of 3 main types of training:

1. Training during project implementation (Implementation Training Sessions)

2. Training for new team members (New Hire Training Sessions)

3. Refresher Courses

Our expert consultants will analyze your customer relationship management, service and marketing needs and develop the required coaching guidelines accordingly. We will let you know what to concentrate on to get the most out of our offerings while making a good impact on your business's overall operational and financial outcomes. Our training programs includes:

Role-based and Permission-based Administration
Data Management
Partner ManagementWe also offer customized advanced and continued training that meets the needs of both individual users and the organization as a whole—customized training options tailored just for you.

Dashboard Setup and Customizations
Reporting

Create a tailored training plan or learn more about the available Workplace and Cloud Solution training modules.

Benefits

You’ve selected Salesforce to accelerate your growing business. Ensure that you have the training and support solution that levels up the competency in your organization and contributes to fast and ongoing growth and business success. Big Bang optimizes your onboarding, training, and support processes in Salesforce so that your entire enterprise can enjoy benefits like:

Increased user adoption
Maximized productivity
Streamlined processes
Reduced implementation risk
Maximize your Salesforce investment

Simplified user experience
Increased goal achievement
Self-sufficient administrator and users
Strengthened long-term ownership
Peace of mind

Why choose our certified consultants for support and training

The concept of training is inherent in what we do. Big Bang experts are trained alongside our partners. It is our culture of continuous learning that helps our team transfer their knowledge with their team members in addition to your team. Certified by our third-party cloud solution providers, our expert team is the most certified per capita. They update and maintain training every quarter.

Get the most from Salesforce’s all-in-one platformSalesforce is a cloud business solution for managing your customers and their journey. It gives all areas of your business – including marketing, sales, commerce, and service – a single shared view of your customers with one integrated CRM platform. It is powerful and robust; sometimes, you don’t even know all the possible capabilities of this popular system. In the Salesforce training, you can uncover features you didn’t know about or were recently released. Big Bang Salesforce practice members, consultants, and senior trainers with a decade of Salesforce Platform experience provide this training.

Gain knowledge for your Salesforce CertificationHaving a certified Salesforce team member is a valuable asset and an excellent metric for career growth. Going at it alone can be time-consuming and challenging. Take advantage of our experience helping employees (and clients) pass (with flying colours) the Salesforce certification exams - hundreds of times over. Our trainers have passed (with flying colors) and are ready to impart their Salesforce wisdom – using real-life examples the content comes to life.
Maximize your limited resourcesTraining can be customized for your organization’s needs. Best yet, you receive all the materials from the training session(s) so you can brush up on the information when needed, or adapt them for your organization’s training materials.

Case study

Club Sportif MAA harnesses the power of CRM

Club Sportif MAA harnesses the power of CRM

Club Sportif MAA knew they needed more from Salesforce, but they just didn’t know how to get it. So, Big Bang picked up the slack. About Club Sportif MAA Club Sportif MAA is a multi-sport facility located in the heart of Montreal, Canada. With an employee base of approximately 200 people, ‘the Club’ has been…

Consult the case study See all case studies

The multi-sport facility leveled up their skills with Big Bang guidance and customized training to fully leverage Salesforce CRM for their business.

Download the case study

Awards & recognitions

Learn how to increase productivity and better leverage Salesforce for your business with Big Bang’s functional and technical experts.

Our certifications

21 Certifications

Salesforce Administrator

Salesforce Certified Application Architect

Salesforce Certified CPQ Specialist

Salesforce Certified Data Architecture & Management Designer

Salesforce Certified Data Architecture & Management Designer

Salesforce Certified Sharing and Visibility Designer

Salesforce Pardot Consultant and Specialist

Salesforce Platform App Builder

Salesforce Platform Developer 1

Salesforce Sales Cloud Consultant

Salesforce Service Cloud Consultant

Salesforce Certified Pardot Specialist

Salesforce Certified Pardot Consultant

Salesforce Certified Marketing Cloud Administrator

MuleSoft Certified Developer - Level 1

Lean on the certified experts of Big Bang’s talented consulting team to implement and train your team to fully leverage the robust functionality of Salesforce Software®.

FAQ

Frequently Asked Questions

Is Salesforce easy to learn?

Salesforce is robust and can be a bit overwhelming - especially if you lack experience with its ecosystem. This is why we separated the different functions within Salesforce into various training courses.

You can combine them for in-depth learning or just the ones that touch you/your department directly.

When is Salesforce support best used?

Support can be part of your technology roadmap to build out features you didn't have time or the budget to do initially.

It can be a great option if you have new or changing stakeholders with fresh ideas, a new offering to your customers, or an optimized way of working internally. Fundamentally support should be used to enhance the system and build upon work completed.

What is the difference between a help desk and support?

A help desk can answer simple questions and provide information for troubleshooting, similar to this FAQ.

Support is customized to the challenges and vision of our customer and is driven by expert consultants, not a database of searchable problems.