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Oracle NetSuite for Professional Services Automation (PSA)



In the world of professional services, managing projects, resources, and financials on disconnected systems can lead to inefficiency, inaccurate billing, and missed revenue opportunities. To thrive, your firm needs a unified platform that connects every part of your service lifecycle, from project initiation to final invoice.


Oracle NetSuite offers a powerful suite of professional services automation (PSA) and services resource planning (SRP) capabilities. By combining the strengths of NetSuite SuiteProject and the advanced features of NetSuite SuiteProject Pro, you get a complete, end-to-end solution that provides a single, real-time view of your business. This integrated approach empowers you to optimize projects, increase resource utilization, and improve profitability.
Read on to discover how NetSuite PSA tools can streamline your business processes. 
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Case study

Case studies

Customer Success with Big Bang and Oracle NetSuite SRP & OpenAir

Africa HR Solutions Scales Business with Oracle NetSuite

About Africa HR Solutions Africa HR Solutions is Africa’s largest provider of employer of record solutions. Mauritius-based, their service offering includes employer of record services; full payroll management and support; immigration and work visa assistance; and procuring employee benefits (including insurance and pension schemes). As a solution provider that supports multinational companies in 43 countries…

“People buy from people, and the reason we enjoy working with Big Bang is the people that we deal with. It’s the personal touch that’s important. {The Team at Big Bang} is personal, plus we have access to the seniors and decision-makers at the top of the company. It was never a question that Big Bang is the right ERP provider.”

-Edan Latzelsberger, Managing Director at Africa HR Solutions

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Elevate your services delivery business with a Big Bang expert implementation of the right NetSuite PSA tools

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Big Bang optimizes Oracle NetSuite

Big Bang’s team of trusted business advisors can help you get the most out of Oracle NetSuite from BSA (Business System Analysis) to implementation, migration, development, and even training. Big Bang’s team of expert consultants has been working with Oracle NetSuite for over a decade, developing sharp expertise on the Oracle NetSuite platform. We know how to integrate it with other platforms best to help your business evolve and grow.
  • Avoid common pitfallsHiccups, while implementing a new system, can happen. By leveraging Big Bang’s experience with Oracle NetSuite, you can avoid wasting time and resources. With more Oracle NetSuite certifications per capita than any other partner, the Big Bang team can show your team the ropes and avoid unforeseen problems. 
  • Find the right balance between customizations and upgradesEverything is possible with open APIs and customizations. However, sometimes knowing where to stop and leverage a pre-built tool, platform, extender, or module can save time, money, and bi-annual upgrade costs. With the team at Big Bang, you will get the best advice on when customization is too much, or when it is the elegant solution required.  
  • Leverage industry expertiseThere is something to be said for having “been there and done that.” By understanding the challenges in a given industry, the industry specialists at Big Bang will help Oracle NetSuite work with your other software and real business challenges.  
  • No surprisesSurprises can be great, but let’s leave them for Birthdays! With Big Bang’s team of expert Oracle NetSuite consultants, there are no surprises because we lay everything on the table before we even start. By following Big Bang’s proprietary 7-step methodology called The Big Bang Experience® , we ensure your project runs as promised.

Our Certifications

118 NetSuite Certifications

NetSuite Advanced Revenue Management (PS)

NetSuite Certified Administrator

NetSuite Certified Financial User

NetSuite Certified SuiteFoundation

NetSuite ERP Consultant

NetSuite Multi-book (PS)

NetSuite OpenAir Essentials

NetSuite SuiteAnalytics User

NetSuite SuiteCloud Developer

NetSuite SuiteCloud Developer II

NetSuite SuiteCommerce Developer

NetSuite SuitePeople : Fundamentals

NetSuite SuitePeople for Pre-Sales

NetSuite SuitePeople for Sales

NetSuite SuiteSuccess Enablement

NetSuite SuiteSuccess Service (Sales)

NetSuite Professional Services Automation Features

  • Project ManagementCollaborative real-time project status updates. Identify and quickly resolve potential threats and better track results against key deliverables. 
  • Project AccountingAutomate project accounting and invoicing, and maintain tight strategic control over your project direction, ensure your projects meet set budgets and timelines. 
  • Timesheet managementTime tracking - from anywhere - becomes easy. Organize timesheets in a way that makes the most sense for your business down to levels of details required and approval process workflows. 
  • AnalyticsDashboard and reporting solutions so that stakeholders can monitor, report, and analyze project performance in real-time with metrics such as resource utilization, profit margins, budgets versus actual. 
  • Resource ManagementOptimize profit margins, improve billable resources, retain top talent, and increase client satisfaction with a comprehensive resources management system. 
  • BillingAn agile, unified billing framework that supports transaction, subscription, usage-based, and hybrid-models while accurately managing revenues.
  • Expense ManagementImprove productivity through an accessible interface that allows for better tracking and compliance of resources, maximizing the accuracy and timeliness of expense reporting.

Why Choose Our Oracle NetSuite PSA/SRP Services?

Of course, there are several Oracle NetSuite PSA/SRP implementation and optimization firms in the field. But what makes us special?

Our commitment and consistent efforts to ensure your satisfaction are what make us the best option.
  • Oracle NetSuite ExpertiseWith years of hands-on experience, we understand how to align NetSuite's PSA and SRP capabilities with your specific services-based business goals. Our team ensures a smooth and efficient implementation that helps you get the most out of your investment.
  • Skilled NetSuite ExpertsWe have a team of certified NetSuite specialists who know the software deeply and how to make it work for you. From setup to support and beyond, we guide you every step of the way with expert advice and real-world insights.
  • Custom PSA/SRP SolutionsAt Big Bang, we know your business is unique. We tailor your NetSuite and NetSuite SuiteProject Pro solutions to your specific workflows, building custom configurations, reports, and integrations that fit perfectly.
  • Affordable, Flexible Service PlansWe offer pricing plans that adapt to your needs and budget. We guarantee you no surprises or long-term commitments when working with us.

We have helped them

“Our project manager did a fantastic job. He not only shepherded us through the process and the timeline but was also able to answer many questions right away. He was a great thought partner.”

Read Align HCM’s case study here.
Mike Emsley, Chief Strategy Officer,Align HCM
“My Big Bang Internship was the perfect combination of Business and Technology. Working with clients in different industries to solve complex problems developed my strong interest in consulting. Big Bang’s positioning as a responsive and agile partner means every consultant, Intern or Project Manager, is expected to deliver high-quality work. If you’re looking to work on a wide array of projects with diverse teams, and you love being challenged, I would highly recommend interning at BB!”
Saad Rasool, Senior Consultant,Big Bang
“I took a chance on Big Bang and in the end, they took a chance on me (coming from the agency world). This year we have been growing the team and the candidates that end up joining us are the ones with the right attitude. Everything else can be taught but what makes the team so special is that everyone wants to be here, contribute and be their best self. Being at Big Bang has been a lesson on giving people chances and knowing we can support that.”
Kimberly Marx, Director of Marketing,Big Bang
What (customer) advice do you have to a company starting out their digital transformation journey?
“Do not go gentle into that good night”. Digital transformation is inevitable, so get started as soon as you can. Be bold, but be prepared.

What advice do you have to consultants starting out their career (at Big Bang or in general)?
Be hungry, and get as far out of your comfort zone as you can. It’ll be scary, but it’ll help you grow tremendously.

What has been your favourite part of Big Bang over the past 5 years?
The extraordinary people I have worked with over the past years.
Luc Muckensturm, Delivery Lead,Big Bang
“Our people are our greatest asset, we must invest in them for our business to prosper.”

See our accolade Gabriel Tupula is BonBoss certified
Gabriel, CEO,Big Bang

What are some advantages of using NetSuite for Professional Services Automation?

  • Provides seamless functionality for customer service, from invoicing to recording payments, whether your project uses billing charge rules, time and material, or fixed fees.
  • End-to-end (CRM-to-ERP) business process means that users don't have to re-enter data on separate applications - everything is synced and updated automatically.
  • A massive assemblage of automation, customization, and integration possibilities - making it easier for users to complete multiple tasks in one spot.
  • User-friendly with intuitive views into resource allocations and project tasks assignments.
  • Real-time access to information so that you can make data-driven decisions
  • Improve collaboration between and amongst project managers and team members
  • Accessible reporting in the office or on the road “Centralized Resource Management”
  • Simple and straightforward interface

Oracle NetSuite PSA/SRP: How It Helps Your Business Thrive

NetSuite's PSA/SRP solutions are designed to streamline professional services businesses, providing greater control and decision-making support.
  • Integrated Business ManagementBy combining project, resource, and financial management in one system, NetSuite eliminates data silos and provides a single source of truth for your entire services organization.
  • Enhanced Financial ControlReal-time visibility into your business helps you improve cash flow, automate billing, and forecast revenue more accurately.
  • Improved ProfitabilityThe ability to accurately track project costs, optimize resource utilization, and streamline billing helps services firms significantly improve their profitability.
  • Efficiency & AutomationThe platforms automate manual, repetitive tasks like time tracking, expense approvals, and invoicing, saving valuable time and reducing human error.
  • Scalability & Global ReachThe cloud-based platforms can scale with your business and support distributed, global teams. They enable you to manage multi-company and multi-currency operations with ease.

Maximize your project profitability and enhance your employee satisfaction with the right PSA tools

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Industries

Industries

Construction Consumables & Retail Finance and Real Estate Healthcare Industrials & Manufacturing Information Technology and Telecom Materials, Energy & Utilities Media

Industries

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FAQ

Frequently Asked Questions

What is Oracle NetSuite PSA (OpenAir)?

Oracle NetSuite PSA is the premiere cloud-capable professional service Automation platform-an integrated project, resource, billing, and time management application featured for streamlining Professional Services Organizations' operational efficiency and profitability.

How does Oracle NetSuite PSA support project profitability?

Oracle NetSuite PSA gives a real-time view across time logs, budget, and costs for every project. This enables companies to monitor project profitability, implement data-driven refinements, and execute projects on time and on budget.

Can Oracle NetSuite PSA be integrated with other NetSuite Modules?

Yes, Oracle NetSuite PSA has smooth integration with other NetSuite modules, like Financial Management and CRM. Integration of these modules forms a one-platform solution for businesses to manage customer relations, finance, and project delivery.

In what way does Oracle NetSuite PSA enhance resource management?

Oracle NetSuite PSA allows organizations to quickly allocate resources fully, giving immediate insight into resource availability and usage. This insight helps to ensure efficiencies and limit downtime by making certain that the appropriate resources are used for project work.

In what industries is Oracle NetSuite PSA used?

Oracle NetSuite PSA is especially useful for service-based industries, such as consulting, IT services, marketing, and engineering. It allows businesses in these industries to manage complex projects, track billable hours, and ensure that projects are delivered successfully.

What is Oracle NetSuite and how does it support professional services?

Oracle NetSuite is a cloud-based ERP that offers tools for finance, resource planning, and project management. Its professional services solutions streamline billing, resource allocation, and project delivery.

What is NetSuite PSA and how does it benefit service organizations?

NetSuite PSA (Professional Services Automation) provides visibility into project performance, resource utilization, and financials—helping service organizations deliver projects on time and within budget.

How does NetSuite SRP differ from traditional project management software?

NetSuite SRP (Services Resource Planning) combines PSA with ERP capabilities, allowing businesses to manage projects, resources, and financials in one integrated system.

What is OpenAir software and why is it popular among service companies?

OpenAir software is a leading cloud PSA solution from Oracle NetSuite that helps professional services firms with project management, resource scheduling, and time & expense tracking.

How does OpenAir PSA integrate with Salesforce?

OpenAir Salesforce integration connects CRM data with project management workflows, enabling seamless transition from sales opportunities to project delivery.

What are the benefits of NetSuite Professional Services Automation?

NetSuite Professional Services Automation improves forecasting, resource optimization, and project profitability, while offering real-time dashboards for better decision-making.

When should businesses consider NetSuite Rescue services?

NetSuite Rescue helps companies struggling with incomplete or failed PSA or SRP implementations, ensuring smooth recovery and optimized configurations.

What training is available for NetSuite OpenAir users?

NetSuite OpenAir training includes onboarding programs, role-based courses, and advanced workshops to help teams maximize productivity and system usage.

How does Oracle PSA compare to other professional services automation tools?

Oracle PSA is known for scalability, cloud integration, and strong financial management features, making it one of the most proven solutions for service-based businesses.

What are the main differences between NetSuite PSA vs OpenAir?

NetSuite PSA is embedded in the ERP suite for mid-sized firms, while OpenAir PSA is a standalone solution designed for larger global service organizations needing more advanced project management capabilities.