Structured, yet flexible

Every step, in detail

Step 1: Kick-Off

Proactively plan your success story by creating alignment between your organization and Big Bang’s expert consultant.

This phase starts with an introductory kick-off meeting between stakeholders to identify the roles and contributions, running through a project overview and timeline. Our expert consultants work with you to define your goals, approach, scope, success criteria, project phases, and timeline with a project statement. A communication plan will be prepared to ensure clear and effective communication during the entire project life cycle, including recurring meeting schedules, addressing any possible project challenges and escalation paths. Finally, a key risk mitigation strategy addresses the risks and issues involved, particularly those that may affect project schedules. The Kick-Off step includes:

Project Statement

During The Big Bang Experience® expert consultants work with you to define your goals, scope, and objectives with a Project Statement.

Project Kick-off

This phase starts with a Kick-Off Meeting between stakeholders to identify the roles and contributions and to address the risks and issues involved, particularly those that may affect project schedules.

Project Organizational Chart & Stakeholder Commitment

Communication

A Communication Plan will also be prepared to ensure clear and effective communication during the entire project life cycle, including recurring meeting schedules and escalation paths.

Benefits

Clear stakeholder alignment
Anticipate and plan time commitments proactively
Communicate and sign-off on project delivery plan

Your commitment

Start your business transformation on the right foot by:

Preparing your teams
Having all the right people around the table
Being open to stepping outside your comfort zone!

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Step 2: Analyze

Measure twice, cut once: create a game plan for your business.

Big Bang starts each engagement with an on-site review and documentation of your business processes, gaps, requirements, and desired future state. This step ensures that our team of certified cloud consultants have a clear understanding of how your business is currently operating and what challenges need to be solved, so we can configure your cloud solution to meet your business goals. In the Analyze phase, expert consultants:

Business Requirements

Analysis and validation of Business Processes, identification of inefficiencies and centralization of Business Requirements.

Identify any Process Gaps

The Gap analysis involves determining, documenting, and approving the difference between business requirements and current capabilities.

Develop your desired future state with you

Experts will provide valuable input based on best-practices and their industry knowledge to help you redesign your process to better support your business strategy.

Benefits

On-site collaborative design and analysis workshops
Hands-on industry expertise provided by Big Bang’s consultants
Best-practices are recommended to meet your business needs
Alignment across parties, when many stakeholders are involved, is ensured
The best of breed approach for your system architecture provided
A tiered design approach to meet your team’s capacity

Your commitment

Help us make this the most thorough analysis process by:

Providing all the required documents available
Making processes owners available to Big Bang’s consultants
A willingness for change and improvement
Ensuring the right stakeholders are engaged and available when required
Communicating your expectations in terms of the rollout. No need to be shy, tell us what does and doesn’t work and why!

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Step 3: Design

Build a better tomorrow: design your success and future with ease.

In the Design phase, the project team determines how to implement the reengineered business processes, which processes are available “out of the box,” and which ones will require customization or integration by the Big Bang experts. Specifically, the team will:

Data Migration and Management Strategy

System Integration Strategy

Deliver multi-solution designs based on your business needs

Provide you with grounded recommendations and user adoption strategies

Ensure your success by reviewing delivery timelines and project scope if necessary

Benefits

Nurtures a collaborative approach
Proactive preparation for change and system improvements
Thoroughly evaluated business case
Ensures feasibility

Your commitment

Optimize the design phase by:

Collaborating and validating the proposed plan,
Keeping an open-mindedness towards change, and;
Embracing optimized solutions!

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Step 4: Build

Your vision, our expertise. Your vision, our people. Your vision, our code. Your vision becomes our mission.

The Build phase is where the experts at Big Bang dig in and create magic for our customers. Building your new system is one of the most critical parts of the process. In this phase, expert consultants:

Build & Configure

This is when the consultants ensure that the Cloud Solution is built and configured to meet your business’ financial, language, shipping, and customer-facing needs.

Develop Customizations & Integrations

Once the basic configuration tasks are complete, the Big Bang project team will move on to more involved tasks such as developing Customizations and Integrations to ensure that the Cloud Solution addresses each of your business’ needs.

Demonstrate system capabilities and adapt to your needs

Conduct tailored working sessions with the right stakeholders by business process

Expose Super Users to their optimized systems through assigned homework, User Guides, and documented recommendations

Benefits

Hybrid, agile, waterfall methodology
Highly flexible to meet your timeline, budget, and needs
Transparent communication and presenting you real impacts of your project decisions
Continuous Client learning throughout the project

Your commitment

Maximize the result of the Build by:

“Owning” your project by ensuring that the correct stakeholders are available when needed
“Super Users” complete homework promptly
Working collaboratively and providing feedback on system functionality
Being fully engaged in the working sessions! You are shaping your future day-to-day systems
Committing to the decisions made during the working sessions
Getting out of your comfort zone!
Continuous honest communication concerning expectations

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Step 5: Validate

A glimpse into the future: test-drive and empower your users.

One of the most critical steps in any implementation is testing and validation. Failing to perform proper testing can be costly in both the short and long run. The Big Bang Experience® validation process covers:

Conference Room Pilot

Proper setting of the stage for Go-Live

Training of end-users

through our “Train the Trainer” approach.

Benefits

Stakeholders own their process and manage change
Processes are in alignment with the future state
The future state can adequately support your operations and growth plans

Your commitment

Ensure the success of the implementation by:

Engaging throughout the end-to-end process testing
Super Users taking ownership of their processes

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Step 6: Deploy

Get live! Experience BIG changes in real-time.

After all the preparation, planning, and development, we’re ready to deploy your solution, with a BANG! Deployment is when your Cloud Solution goes from a concept to reality. In the Deploy phase, expert consultants:

Prepare for Go-live and train users

Deploy the configuration, customization, and integration

Data Migration

Benefits

You dictate the benefits depending on the design you selected

Your commitment

Nearing the end of the process, it is essential that you:

“Manage your house” ensuring that everyone is available during this critical phase
Communicate throughout the process, including flagging any hiccups
Provide timely data
Enforce client adoption: ensure your team is committed to using the system
Fight the urge to go back to your old ways! Let go of legacy systems and embrace the change.

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Step 7: Optimize

Maximize your ROI: take it to the next level and elevate your efficiency.

After deployment, we get the Project Sign Off and gather any feedback from you and your team. Like your organization, all cloud solutions continue to evolve. Big Bang ensures that you always have the support and training you need to grow. Once you’re more comfortable with the system, we can help you point out possible areas that can be optimized, like the streamlining of systems or processes. We also offer Business System Advisory (BSA), so our customers can plan your technology roadmap for the year, and budget, proactively.

Benefits

Identify areas for further improvement
Unlock additional improvements
Users become familiarized with the system

Your commitment

In this exciting final stage please:

Be honest and communicate areas of the platform and of your business that can be optimized
Provide continuous user feedback and answer NPS surveys sent via email
Ensure users have support throughout the transition
Celebrate your success

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With so many products available, get help choosing the right mix of cloud software to create your elegant solution.

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