Cloud Solution Support with Big Bang Expert Consultants

As your business grows, as too, will your cloud system. Our expert consultants provide a full support team to ensure your business keeps moving forward. Our consultants understand your processes and potential business challenges. They will accompany you in the most critical moments of your business operations. When it comes time to understand the cost of something that isn’t working, your consultant will understand the complexity and urgency of your request in addition to the impact of the problem if it is not solved – quickly.

bigbang support

Experienced and responsive Big Bang consultants are available to support you every step of the way.

Consistency is key!

We have a complete support team that will accompany you in the most critical moments of your business operations. Best-of-all, the team who is responsible for the success of your implementation will also be the team providing your support. We don’t pass the buck, and we genuinely want to see your organization succeed. The capacity of your support team will be dependent on your needs and reality.

Mavenlink Support

As Mavenlink’s first partner in Canada (now, worldwide), our Mavenlink practice team trains alongside the Mavenlink team. Leverage the expertise of the Big Bang trainers who have implemented and use Mavenlink firsthand as they show you how to navigate through the projects, financials, collaboration, resource management, and business intelligence.

Oracle NetSuite Support

As a longstanding NetSuite solution partner, we bring years of best practices to our customers. Our training sessions and material are developed and led by our certified consultants who have countless cumulative years of experience using, customizing and training on the Oracle NetSuite Cloud Platform.

FinancialForce Support

We bring years of best practices to our customers. Our training sessions and material are developed and led by our certified consultants who have countless cumulative years of experience using, customizing and training on the FinancialForce and Force.com® Platform™.

Sage Intacct Support

We bring years of best practices to our customers. Our training sessions and material are developed and led by our certified consultants who have countless cumulative years of experience using, customizing and training on the Sage Intacct.

Salesforce Support

As a longstanding Salesforce partner, we bring years of best practices to our customers. Our training sessions and material are developed and led by our certified consultants who have countless cumulative years of experience using, customizing and training on Salesforce and all the products on the Force.com® Platform™.

Rootstock Software® Support

Rootstock® has been at the forefront of providing cloud ERP (Enterprise Resource Planning) manufacturing, distribution, and supply chain solutions in the age of personalization. When it comes to manufacturing and cloud there are few experts. As one of the first to partner with Rootstock, we’re backed with years of experience handling successful implementation projects – and many rescue missions to pick up where others could not succeed.

Another solution to support?

If you don’t see the product name that you have or are planning to have supported, listed above, don’t worry – we likely already have the skills. The great thing about knowing how to work with multiple platforms is that we understand what is similar and different in each system and because our team is diverse, we track the skill set of each consultant so we can leverage varied expertise.

At Big Bang, digital transformation means growth!

Frequently Asked Questions

How can we help you?

When is support best used?
What is the difference between a help desk and support?
What is ERP support?

Support can be part of your technology roadmap to build out features you didn't have time or the budget to do initially.

It can be a great option if you have new or changing stakeholders with fresh ideas, a new offering to your customers, or an optimized way of working internally. Fundamentally support should be used to enhance the system and build upon work completed.

A help desk can answer simple questions and provide information for troubleshooting, similar to this FAQ.

Support is customized to the challenges and vision of our customer and is driven by expert consultants, not a database of searchable problems.

ERP stands for Enterprise Resource Planning. It is a type of software that all industries use to manage finances.

It is a type of software that all industries use to manage finances. Support for ERP is no different than another kind of platform, such as CRM. Support allows you to get back to work, letting your consultant manage your system updates, upgrades or challenges.

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The Big bang Experience®.

Maximize the success of your cloud business transformation with The Big Bang Experience®, our 7-step proven methodology. It is designed to implement cutting edge solutions seamlessly.