ServiceNow for Help Desk Support, Human Capital Management, and IT Hardware System Performance

A single cloud platform that can transform how your enterprise works. Using a powerful workflow engine with native artificial intelligence, ServiceNow delivers intuitive experiences and helps simplify how your teams get work done. Big Bang offers ServiceNow solutions in:

Read on to discover how Big Bang can help you use the ServiceNow platform to scale your business.

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IT Service Management (ITSM),

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IT Business Management (ITBM)

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IT Operation Management (ITOM),

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Customer Service Management (CSM).

Planning, Consulting and strategy

Lead by Big Bang’s experts, tailored for your organization’s strategy, goals and needs

Implementation

Consultants with both the industry and technical acumen configure, test, and deploy elegant solutions.

Training

Leverage the profound knowledge of our certified consultants

Our certifications

6 ServiceNow certifications

1
ServiceNow Certification Logo
ServiceNow Certified System Administrator
1
ServiceNow Certification Logo
ServiceNow ITSM Specialization Accreditation
1
ServiceNow Certification Logo
ServiceNow Partner Pre-Sales Specialization: Customer Service Management
1
ServiceNow Certification Logo
ServiceNow Partner Sales Specialization: Customer Service Management
1
ServiceNow Certification Logo
ServiceNow Pre-Sales ITSM Specialization
1
ServiceNow Certification Logo
ServiceNow Pre-Sales CSM & FSM Specialization
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Achieve greater visibility on new projects, resource capacity, and availability on the ServiceNow platform.

ServiceNow for IT Service Management (ITSM)

Optimize your IT system performance, service delivery, and operations through our Big Bang methodology and documentation for higher workforce efficiency. With Big Bang as your ServiceNow partner, your organization can

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Consolidate multiple sources of configuration data and inventory

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Streamline IT operations to facilitate speed

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Achieve rapid deployment through documented processes and a recommended a Transition Plan to get everyone up and running as efficiently and effectively as possible

ServiceNow for IT Operation Management (ITOM)

ITOM plays a crucial and strategic role in business success by detecting problems before they start. Get the full picture of your digital ecosystem with proactive alert management on the ServiceNow platform. Precisely identify issues and their root-causes to reduce recovery time. All users get a better understanding of the main business objectives and gain visibility into your enterprise architecture. Eliminate manual work and minimize costs with Big Bang customized process automation.

ServiceNow for IT Business Management (ITBM)

Empower your IT business management with greater visibility and alignment across all your projects, resources, and business goals through real-time status updates and ultra-efficient resource allocation. With Big Bang as your ServiceNow partner:

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Full setup of a 360° vision on all current projects

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Real-time status updates of projects and portfolios allow for better and more timely decision-making

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Achieve greater transparency amongst project teams

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Meet project deadlines and confidently create and secure new project opportunities

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Proactive resources allocation enables an increased speed of project execution

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Leverage your team's efforts by focusing on projects that bring the most value to your business goals

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Accurately align operational requirements with your workforce capacity

ServiceNow for Customer Service Management (CSM)

Improve customer satisfaction while minimizing costs with ServiceNow’s proactive end-to-end solutions platform. From customized self-service options to efficient automation of your customer’s most common requests, you can:

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Maximize employee productivity

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Instantly and accurately identify customers impacted by service interruptions

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Solve problems proactively and make better business decisions by quickly identifying trends through dashboards and analytics

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Equipe teams to view and track infrastructure issues to enable better resolution and customer service

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Resolve complex issues by connecting the right people, processes, and systems between departments

ServiceNow Benefits with Big Bang

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Empower ServiceNow users to automate, extend, and build digital workflow apps across the enterprise with a single, unified platform.

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Connect your people and processes with intuitive, cross-enterprise integrations for ServiceNow solutions and external services through IntegrationHub. This scalable, codeless, framework enables IT to boost speed and productivity and integrate popular business apps.

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Seamless, intuitive, and mobile experiences that enhance environments for user productivity and satisfaction.

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Seamlessly embed AI and analytics in every app. Work smarter, predict issues before they transpire, and make more sound business decisions.

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Gain better insight into your business with Big Bang’s Certified ServiceNow consultants.

Get connected.

Reach us

Discover the Big Bang unbiased consultative approach with expertly trained and well-versed cloud specialists.

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The Big Bang Experience®.

Maximize the success of your cloud business transformation with The Big Bang Experience®, our 7-step proven methodology. It is designed to implement cutting edge solutions seamlessly.

Enterprise Resources Planning

FINANCE

The single-source of truth lives here with all cumulative data in one system enabling visibility on reporting, finances, true ROI, operations and the consolidation of all business centers.

Manufacturing Resource Planning

PRODUCTION

Track visibility and traceability on the shop floor and optimize machine productivity and staff allocation. Maximize production while staying on top of the operating costs and considering demand planning, seasonality and lead time.

Professional Services Automation

PRODUCTION

Gain visibility in real-time on your customers and projects, including accuracy on staffing (time tracked vs. payments), allocation of resources and skill sets, project profitability and the proper forecast to staff at the right time.

Supply Chain Management

PRODUCTION

Optimize the layout and productivity of your shop floor and delivery routes for raw and finished goods, taking into consideration the units of measure, bins, purchase patterns, seasonality and other small details. Managing these logistics will keep your production organized and clear.

Human Capital Management

RELATIONS

Simplify the retention of your best talent with a 360-degree experience for your employees. Promote your Employee Value Proposition (EVP), track individual career paths and monitor performance reviews from one centralized system.

Customer Relationship Management

RELATIONS

Enable your sales force to go from reactive to proactive customer relationship management and clear pipeline forecasting. Dashboards and tasks will drive the customer journey so your team can focus on closing the deal.

Marketing Automation Software

PROMOTIONS

Actively promote your brand and upsell products and services to the right person at the right time with the right message.

ServiceNow

Complete the form to download your workbook today.

Become the master of your organization’s business systems – without a headache.

ServiceNow

Complete the form to download your workbook today.

Become the master of your organization’s business systems – without a headache.

Why are you contacting us today?

A Big Bang representative will contact you within 24-hours.

CERTIFICATIONS