Oracle NetSuite for Integrated Customer Relationship Management (CRM)

A central system to manage global sales, marketing, services, and partner organizations, and gain powerful customer insights.

One of Big Bang’s most popular financial systems is Oracle NetSuite, designed with native multi-subsidiary and multi-currency features combined. While the finance system is robust, it connects out-of-the-box with other departments in a unified business management suite including, Cloud CRM, HCM, and Manufacturing software.

Read on to discover why more than 40,000 organizations are growing their business on Oracle NetSuite.

PRODUCTION

FINANCE

RELATIONS

PROMOTIONS

© Big Bang All Rights reserved

Knowledge Management,
Documents,
Help Desk,
Wiki and Intranet,
Chat, Website,
Social Media and Sharing

Knowledge Management, Documents, Help Desk,
Wiki and Intranet, Chat, Website, Social Media and Sharing

Case studies

Customer Success with Big Bang and Oracle NetSuite​

Calego Accelerates Business Expansion With a Full NetSuite Implementation

How one of the top omnichannel suppliers in North America future-proofed their business with a NetSuite implementation, training, and support by Big Bang.

“Big Bang has continued to stay engaged with us and follows up with us regularly to keep current on our business and our needs. The support team has been great and responds to users’ questions in a timely manner.”​​​

    BigBang dropshadow logo

    Leverage real-time data integrations between NetSuite CRM and SuiteCommerce and ecommerce to elevate the customer experience.

    Big Bang optimizes Oracle NetSuite

    Big Bang’s team of trusted business advisors can help you get the most out of Oracle NetSuite from BSA (Business System Analysis) to implementation, migration, development, and even training. Big Bang’s team of expert consultants has been working with Oracle NetSuite for over a decade, developing sharp expertise on the Oracle NetSuite platform. We know how to integrate it with other platforms best to help your business evolve and grow.

    bullet point

    Avoid common pitfalls

    Hiccups, while implementing a new system, can happen. By leveraging Big Bang’s experience with Oracle NetSuite, you can avoid wasting time and resources. With more Oracle NetSuite certifications per capita than any other partner, the Big Bang team can show your team the ropes and avoid unforeseen problems.

    bullet point

    Find the right balance between customizations and upgrades

    Everything is possible with open APIs and customizations. However, sometimes knowing where to stop and leverage a pre-built tool, platform, extender, or module can save time, money, and bi-annual upgrade costs. With the team at Big Bang, you will get the best advice on when customization is too much, or when it is the elegant solution required.

    bullet point

    Leverage industry expertise

    There is something to be said for having “been there and done that.” By understanding the challenges in a given industry, the industry specialists at Big Bang will help Oracle NetSuite work with your other software and real business challenges.

    bullet point

    No surprises

    Surprises can be great, but let’s leave them for Birthdays! With Big Bang’s team of expert Oracle NetSuite consultants, there are no surprises because we lay everything on the table before we even start. By following Big Bang’s proprietary 7-step methodology called The Big Bang Experience®, we ensure your project runs as promised.

    NetSuite scrn nsexperience embedded analytics

    Our certifications

    132 NetSuite Certifications

    5
    oracle netsuite logo for certifications
    NetSuite Advanced Revenue Management (PS)
    37
    oracle netsuite logo for certifications
    NetSuite Certified Administrator
    9
    oracle netsuite logo for certifications
    NetSuite Certified Financial User
    45
    oracle netsuite logo for certifications
    NetSuite Certified SuiteFoundation
    7
    oracle netsuite logo for certifications
    NetSuite ERP Consultant
    1
    oracle netsuite logo for certifications
    NetSuite Multi-book (PS)
    4
    oracle netsuite logo for certifications
    NetSuite OpenAir Essentials
    2
    oracle netsuite logo for certifications
    NetSuite SuiteAnalytics User
    1
    oracle netsuite logo for certifications
    NetSuite SuiteCloud Developer
    1
    oracle netsuite logo for certifications
    NetSuite SuiteCommerce Developer
    1
    oracle netsuite logo for certifications
    NetSuite SuiteCloud Developer II
    2
    oracle netsuite logo for certifications
    NetSuite SuitePeople : Fundamentals
    1
    oracle netsuite logo for certifications
    NetSuite SuitePeople for Pre-Sales
    1
    oracle netsuite logo for certifications
    NetSuite SuitePeople for Sales
    1
    oracle netsuite logo for certifications
    NetSuite SuiteSuccess Service (Sales)
    14
    oracle netsuite logo for certifications
    NetSuite Advanced Revenue Management (ARM) Enabled

    Integrated CRM Solutions with NetSuite

    bullet point

    Customer Service Management

    Improve customer experience and satisfaction, attract new customers, and lower service costs through customer service software integrated into your CRM. With complete access to key customer data in real-time, all key players who interact with customers (sales, support, service, and fulfillment) are equipped to support them best. 

    bullet point

    Partner Relationship Management

    Establish a seamless connection between partners and your organization while maintaining full control over every aspect of the partner-focused sales and marketing process, including joint marketing campaigns, lead co-management, sales forecasting, pipeline management, order processing, and easy-to-manage partner commissions and royalties.

    bullet point

    Marketing Automation

    Better align campaigns and programs with your sales team. Generate highly qualified leads that are ready for sales engagement with NetSuite’s integrated marketing automation software (MAS) that streamlines your entire marketing process.

    bullet point

    Easily Accessible + Mobile

    Perpetuate collaboration and productivity with intuitive tools that enable your remote  workforce to upload and access key data anytime, anywhere easily. Plus, the SuiteCloud development platform allows you to customize mobile applications to your unique business needs.

    bullet point

    Manage global sales, marketing, services, and partner organizations

    Integrated ecommerce capabilities and partner relationship management solutions help you reach networks in ways that make sense.

    bullet point

    Boost sales productivity and establish efficient account management

    Multi-channel communication that maintains a holistic view enables effective collaboration and team selling to modernize the sales cycle.

    bullet point

    End-to-end solution to manage the complete customer lifecycle

    A single cloud solution that includes marketing and sales automation, customer service, and support.

    bullet point

    Seamless flow of information across the entire customer lifecycle in real-time

    A 360-degree view of your customers managed from lead through to opportunity, sales, fulfillment, renewal, upsell, and support.

    bamboohr integrations

    We have helped them

    Wow I like the breakdown detail of the project! thanks guys!

    Jason Serfaty, IT & Special Projects Manager,

    Thanks for your quick response here – you guys are doing a GREAT job!

    Jacob Poole, Accounting Manager,

    Great team with fantastic support. Always available for support, striving to find a solution to bottlenecks.

    Yashvin Hassamal, Director,

    Great, thank you very much. We are looking forward to getting down to business on the project, as it’s very clear we will be able to make some rapid progress in the CRM area with your help. Regards, Jason Jason Broander Manager of Sales Operations

    Jason Broander, Manager of Sales Operations,

    “I value Big Bang’s responsiveness in terms of support. I reached out to Big Bang’s emergency contact line last year over a long week-end with no hope of anyone getting back to me but they called back within very little time. I was highly impressed that they were so easily accessible over a Holiday week-end.”

    Read thetubestore’s case study here.

     

    Daniel Koetsier, President,

    financialforce erp

    Manage the complete customer lifecycle with Oracle NetSuite

    Join the more than 40,000 organizations growing their business on Oracle NetSuite. NetSuite’s CRM is software that centralizes key customer data and makes it accessible to stakeholders in real-time. Informed interactions improve critical sales and marketing processes, increasing profitability, along with customer and employee experience.

    Powerfully integrated with NetSuite ERP and ecommerce investments, NetSuite CRM intelligently manages all of your critical business processes from one central cloud-based solution. With no hardware costs, no recurring software maintenance costs, and up-front per user license fees, Oracle NetSuite offers a robust CRM solution for many of today’s growing enterprises, especially those already leveraging the NetSuite ERP ecosystem. The CRM system delivers powerful capabilities to maximize the value of customer interactions, including components specific to:

    bullet point

    Sales Automation

    Equip your sales teams with real-time access to prospect, customer, opportunity, and order records.

    bullet point

    Customer Service

    Complete customer view with automated case management processes swiftly addresses with accuracy.

    bullet point

    Marketing Automation

    Automate multi-channel marketing campaigns to align with sales strategies and efforts.

    bullet point

    Support

    Enable online-self service and communications and track support cases with precision and ease to increase responsiveness and customer satisfaction.

    Key Benefits

    bullet point

    A 360-degree of your customer profile, activity, and interactions elevates productivity across all your teams.

    bullet point

    Spike sales performance through accurate forecasting, upsell, and commission management. 

    bullet point

    Seamless integrations with your Oracle NetSuite ERP power sales performance management, order management, and partner management.

    bullet point

    View all customer interactions and transactions in one easily accessible place including global sales, marketing, services, and partner organizations.

    bullet point

    Real-time result tracking allows for continual fine-tuning of your campaigns to maximize ROI.

    bullet point

    Gain real-time visibility and insight into campaign performance and ROI with robust analytics.

    BigBang dropshadow logo

    Gain valuable insight into your customers – and in real-time – with NetSuite CRM.

    Oracle Netsuite 4-star Award 2017
    Oracle netsuite5
    Oracle Netsuite 2019 4-Star Award
    Oracle Netsuite 4-star Award 2020
    Oracle Netsuite 4-star Award 2021
    oracle gold partner
    Oracle NetSuite: SuiteSuccess Partner
    Celigo Platinum Partner Badge
    Great Place to Work Certification Badge November 2021 to October 2022
    2023 Forbes Technology Council Official Member: Gabriel Tupula
    2022 Forbes Business Council
    2020 Growth List Accolade
    Great place to Work Certified 22-23
    The Globe and Mail 2022 Report on Business Canada's Top Growing Companies

    Get connected.

    Reach us

    Discover the Big Bang unbiased consultative approach with expertly trained and well-versed cloud specialists.

    map-world
    fevicon
    fevicon
    fevicon
    fevicon

    The Big Bang Experience®.​

    Maximize the success of your cloud business transformation with The Big Bang Experience®, our 7-step proven methodology. It is designed to implement cutting edge solutions seamlessly.

    ​​

    Enterprise Resources Planning

    FINANCE

    The single-source of truth lives here with all cumulative data in one system enabling visibility on reporting, finances, true ROI, operations and the consolidation of all business centers.

    Manufacturing Resource Planning

    PRODUCTION

    Track visibility and traceability on the shop floor and optimize machine productivity and staff allocation. Maximize production while staying on top of the operating costs and considering demand planning, seasonality and lead time.

    Professional Services Automation

    PRODUCTION

    Gain visibility in real-time on your customers and projects, including accuracy on staffing (time tracked vs. payments), allocation of resources and skill sets, project profitability and the proper forecast to staff at the right time.

    Supply Chain Management

    PRODUCTION

    Optimize the layout and productivity of your shop floor and delivery routes for raw and finished goods, taking into consideration the units of measure, bins, purchase patterns, seasonality and other small details. Managing these logistics will keep your production organized and clear.

    Human Capital Management

    RELATIONS

    Simplify the retention of your best talent with a 360-degree experience for your employees. Promote your Employee Value Proposition (EVP), track individual career paths and monitor performance reviews from one centralized system.

    Customer Relationship Management

    RELATIONS

    Enable your sales force to go from reactive to proactive customer relationship management and clear pipeline forecasting. Dashboards and tasks will drive the customer journey so your team can focus on closing the deal.

    Marketing Automation Software

    PROMOTIONS

    Actively promote your brand and upsell products and services to the right person at the right time with the right message.

    Oracle NetSuite CRM

    Complete the form to download your workbook today.

    Become the master of your organization’s business systems – without a headache.

    Oracle NetSuite CRM

    Complete the form to download your workbook today.

    Become the master of your organization’s business systems – without a headache.

    Why are you contacting us today?

    A Big Bang representative will contact you within 24-hours.
    strategy planning icon for Big Bang

    Strategy and planning

    cloud solutions

    Cloud solutions and consulting

    staffing training

    Staffing and training

    grow-career

    Grow my career

    question mark icon for Big Bang

    Not sure? Get in touch with an expert

    What are you most interested in?

    A Big Bang representative will contact you within 24-hours.
    applying icon

    Applying for a job or internship

    exploring icon

    Exploring the life of a consultant

    question mark icon for Big Bang

    Not sure? Get in touch with an expert

    Contact us

    A Big Bang representative will contact you within 24-hours.

    CERTIFICATIONS