Oracle NetSuite for Integrated Customer Relationship Management (CRM)

A central system to manage global sales, marketing, services, and partner organizations, and gain powerful customer insights.

One of Big Bang’s most popular financial systems is Oracle NetSuite, designed with native multi-subsidiary and multi-currency features combined. While the finance system is robust, it connects out-of-the-box with other departments in a unified business management suite including, Cloud CRM, HCM, and Manufacturing software.

Read on to discover why more than 40,000 organizations are growing their business on Oracle NetSuite.

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Wiki and Intranet, Chat, Website, Social Media and Sharing

Case studies

Customer Success with Big Bang and Oracle NetSuite

Calego Accelerates Business Expansion With a Full NetSuite Implementation

How one of the top omnichannel suppliers in North America future-proofed their business with a NetSuite implementation, training, and support by Big Bang.

Calego accelerates business expansion with a full NetSuite implementation

Calego International Inc. started as a small leather goods company in 1931 and has since become one of the world’s leading developers and distributors of travel goods and wellness products.

    Leverage real-time data integrations between NetSuite CRM and SuiteCommerce and ecommerce to elevate the customer experience.

    Big Bang optimizes Oracle NetSuite

    Big Bang’s team of trusted business advisors can help you get the most out of Oracle NetSuite from BSA (Business System Analysis) to implementation, migration, development, and even training. Big Bang’s team of expert consultants has been working with Oracle NetSuite for over a decade, developing sharp expertise on the Oracle NetSuite platform. We know how to integrate it with other platforms best to help your business evolve and grow.

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    Avoid common pitfalls

    Hiccups, while implementing a new system, can happen. By leveraging Big Bang’s experience with Oracle NetSuite, you can avoid wasting time and resources. With more Oracle NetSuite certifications per capita than any other partner, the Big Bang team can show your team the ropes and avoid unforeseen problems.

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    Find the right balance between customizations and upgrades

    Everything is possible with open APIs and customizations. However, sometimes knowing where to stop and leverage a pre-built tool, platform, extender, or module can save time, money, and bi-annual upgrade costs. With the team at Big Bang, you will get the best advice on when customization is too much, or when it is the elegant solution required.

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    Leverage industry expertise

    There is something to be said for having “been there and done that.” By understanding the challenges in a given industry, the industry specialists at Big Bang will help Oracle NetSuite work with your other software and real business challenges.

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    No surprises

    Surprises can be great, but let’s leave them for Birthdays! With Big Bang’s team of expert Oracle NetSuite consultants, there are no surprises because we lay everything on the table before we even start. By following Big Bang’s proprietary 7-step methodology called The Big Bang Experience®, we ensure your project runs as promised.

    Our certifications

    126 NetSuite Certifications

    5
    NetSuite Advanced Revenue Management (PS)
    29
    NetSuite Certified Administrator
    15
    NetSuite Certified Financial User
    46
    NetSuite Certified SuiteFoundation
    10
    NetSuite ERP Consultant
    1
    NetSuite Multi-book (PS)
    4
    NetSuite OpenAir Essentials
    4
    NetSuite SuiteAnalytics User
    4
    NetSuite SuiteCloud Developer
    1
    NetSuite SuiteCommerce Developer
    1
    NetSuite SuiteCloud Developer II
    2
    NetSuite SuitePeople : Fundamentals
    1
    NetSuite SuitePeople for Pre-Sales
    1
    NetSuite SuitePeople for Sales
    1
    NetSuite SuiteSuccess Enablement
    1
    NetSuite SuiteSuccess Service (Sales)

    Integrated CRM Solutions with NetSuite

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    Customer Service Management

    Improve customer experience and satisfaction, attract new customers, and lower service costs through customer service software integrated into your CRM. With complete access to key customer data in real-time, all key players who interact with customers (sales, support, service, and fulfillment) are equipped to support them best. 

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    Partner Relationship Management

    Establish a seamless connection between partners and your organization while maintaining full control over every aspect of the partner-focused sales and marketing process, including joint marketing campaigns, lead co-management, sales forecasting, pipeline management, order processing, and easy-to-manage partner commissions and royalties.

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    Marketing Automation

    Better align campaigns and programs with your sales team. Generate highly qualified leads that are ready for sales engagement with NetSuite’s integrated marketing automation software (MAS) that streamlines your entire marketing process.

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    Easily Accessible + Mobile

    Perpetuate collaboration and productivity with intuitive tools that enable your remote  workforce to upload and access key data anytime, anywhere easily. Plus, the SuiteCloud development platform allows you to customize mobile applications to your unique business needs.

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    Manage global sales, marketing, services, and partner organizations

    Integrated ecommerce capabilities and partner relationship management solutions help you reach networks in ways that make sense.

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    Boost sales productivity and establish efficient account management

    Multi-channel communication that maintains a holistic view enables effective collaboration and team selling to modernize the sales cycle.

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    End-to-end solution to manage the complete customer lifecycle

    A single cloud solution that includes marketing and sales automation, customer service, and support.

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    Seamless flow of information across the entire customer lifecycle in real-time

    A 360-degree view of your customers managed from lead through to opportunity, sales, fulfillment, renewal, upsell, and support.

    bamboohr integrations

    We have helped them

    Wow I like the breakdown detail of the project! thanks guys!

    Jason Serfaty, IT & Special Projects Manager,

    Pixmob

    Thanks for your quick response here – you guys are doing a GREAT job!

    Jacob Poole, Accounting Manager,

    Lucid Holdings, LLC

    Great team with fantastic support. Always available for support, striving to find a solution to bottlenecks.

    Yashvin Hassamal, ,

    Edition L'Ocean Indien

    Great, thank you very much. We are looking forward to getting down to business on the project, as it’s very clear we will be able to make some rapid progress in the CRM area with your help. Regards, Jason Jason Broander Manager of Sales Operations

    Jason Broander, Manager of Sales Operations,

    Mesa Labs

    I value their responsiveness in terms of support. I reached out to Big Bang ERP’s emergency contact line last year over a long week-end with no hope of anyone getting back to me but they called back within very little time. I was highly impressed that they were so easily accessible over a Holiday week-end.

    Daniel Koetsier, President,

    Tubestore

    financialforce erp

    Manage the complete customer lifecycle with Oracle NetSuite

    Join the more than 40,000 organizations growing their business on Oracle NetSuite. NetSuite’s CRM is software that centralizes key customer data and makes it accessible to stakeholders in real-time. Informed interactions improve critical sales and marketing processes, increasing profitability, along with customer and employee experience.

    Powerfully integrated with NetSuite ERP and ecommerce investments, NetSuite CRM intelligently manages all of your critical business processes from one central cloud-based solution. With no hardware costs, no recurring software maintenance costs, and up-front per user license fees, Oracle NetSuite offers a robust CRM solution for many of today’s growing enterprises, especially those already leveraging the NetSuite ERP ecosystem. The CRM system delivers powerful capabilities to maximize the value of customer interactions, including components specific to:

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    Sales Automation

    Equip your sales teams with real-time access to prospect, customer, opportunity, and order records.

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    Customer Service

    Complete customer view with automated case management processes swiftly addresses with accuracy.

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    Marketing Automation

    Automate multi-channel marketing campaigns to align with sales strategies and efforts.

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    Support

    Enable online-self service and communications and track support cases with precision and ease to increase responsiveness and customer satisfaction.

    Key Benefits

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    A 360-degree of your customer profile, activity, and interactions elevates productivity across all your teams.

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    Spike sales performance through accurate forecasting, upsell, and commission management. 

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    Seamless integrations with your Oracle NetSuite ERP power sales performance management, order management, and partner management.

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    View all customer interactions and transactions in one easily accessible place including global sales, marketing, services, and partner organizations.

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    Real-time result tracking allows for continual fine-tuning of your campaigns to maximize ROI.

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    Gain real-time visibility and insight into campaign performance and ROI with robust analytics.

    Gain valuable insight into your customers – and in real-time – with NetSuite CRM.

    Oracle Netsuite 4-star Award 2017
    Oracle Netsuite 2019 4-Star Award
    Oracle Netsuite 4-star Award 2020

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    The Big Bang Experience®.

    Maximize the success of your cloud business transformation with The Big Bang Experience®, our 7-step proven methodology. It is designed to implement cutting edge solutions seamlessly.