Including SaaS, cloud computing, machine learning/AI, big data, electronics manufacturers, software developers, information technology firms, wireless providers, cable companies, internet service providers, and satellite companies
Do you have visibility in real-time on your customers and projects, including accuracy on staffing (time tracked vs. payments), allocation of resources and skill sets, project profitability and the proper forecast determining the right time to staff?
With data updated in real-time across all stakeholders, clear reporting, and a proper strategy, your IT, telecom, or software organization can have the alignment to work on the most profitable projects or customers, instead of what appears to be the most pressing at the moment.
Avoid growing pains by planning your product roadmaps and software proactively. As your business grows, properly integrated modern cloud systems possess the flexibility to adjust to your fluctuating business needs and requirements. Consider how these work today, in the future, and when to upgrade based on creating tangible value for your IT/telecom company.
By using cloud business management solutions, Information Technology and Telecom companies can reduce manual work and errors, increase efficiency, and gain a competitive edge. Employees are empowered to make informed decisions, increase collaboration within their organizations, and improve overall business performance.
The right software gives your IT service company visibility on all the projects in the pipeline, giving you the ability to assign resources based on the right skillset and availability, track tasks and billables, see a project’s progress, and identify resource utilization and project revenues throughout the project’s life cycle.
Information systems remove the need for spreadsheets or manual interventions to obtain the information necessary, giving time back to your teams – without wasting time on dual entry. Consolidated data on one platform or integrated software also reduces the risk of duplicates and data errors.
Standardize working methods, and improve efficiency and collaboration between all members of your IT, Telecom, or Software organization, thanks to consolidated and historical data of completed projects.
Even the most technologically advanced IT/telecom organization must contend with a shrinking competitive edge. Utilize the best information available, in real-time, to keep a step ahead of your competitors, by making proactive choices and improving interactions with your customers. Focus on delivering your best customer service and closing deals.
Reduce your financial and administrative tasks and generate invoices for all your projects, without manual help, based on time-tracked or service given.
Review and re-forecast easily with reports and analytics, available at your fingertips and updated in real-time, ensuring all stakeholders have access to the same data.
Information Technology Customer Success with Big Bang
The Big Bang Team went above and beyond
“We really got a lot out of this process. We got a great solution from Mavenlink (Kantata), and we got a great financial close process.”
– David Bultema, VP of Finance and Operations, Brightspot.
“Our project manager did a fantastic job. He not only shepherded us through the process and the timeline but was also able to answer many questions right away. He was a great thought partner.”
Mike Emsley, Chief Strategy Officer,
Thanks for your quick response here – you guys are doing a GREAT job!
Jacob Poole, Accounting Manager,
“Big Bang’s customer service, flexibility with calls, time scheduling, note taking, and overall taking of responsibility has made everything so easy.”
Brian Levin, President,
The level of expertise at Big Bang ERP is phenomenal, no matter what setup tasks, optimizations or customization’s we need done, they step up and deliver!
Gareth Sargeant, CFO,
Looking to optimize your IT or telecom business? Trust the experts at Big Bang to deliver tangible results.
The best software is determined based on your needs and your strategy.
If your IT/telecom company is service-based, you may consider starting with a project management software like a PSA (Professional Services Automation) platform. You may also need to tackle other challenges first, such as improving your customer satisfaction and retention with a CRM (Customer Relationship Management). Having the expertise of working with many platforms is invaluable when making a product decision.
Great news!
Yes, you can integrate all the platforms you use, so when you open your dashboards, all information is available to you from anywhere, including from your front-line workers’ mobile phones. Integrated software ensures data is the same across all stakeholders in the company, and in real-time, reducing the risk of errors and helping to forecast future growth.
Invest in support and training.
Our cloud solution partners offer continuous or periodic improvements to their platforms to keep up with the constant evolution of business models. Their new features are based on customer feedback and based on the latest cloud technology developments and industry trends. Invest in support and training – most cloud solutions offer certifications and courses to keep your knowledge up-to-date.
Data stored on the cloud is encrypted and secure.
Our cloud solutions partners, and cloud storage companies, invest a lot of resources in cybersecurity that a small business would simply not be able to afford or have time to dedicate to, leaving them vulnerable to ransomware attacks. To learn more about cloud safety, click here.
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Since 2014, Big Bang consultants have helped business leaders make the move to the cloud, and organizations optimize their business operations to align their growing businesses worldwide, whenever needed. Leaders are enabled to make better, faster and more precise decisions that impact the entire company.
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The single-source of truth lives here with all cumulative data in one system enabling visibility on reporting, finances, true ROI, operations and the consolidation of all business centers.
Track visibility and traceability on the shop floor and optimize machine productivity and staff allocation. Maximize production while staying on top of the operating costs and considering demand planning, seasonality and lead time.
Gain visibility in real-time on your customers and projects, including accuracy on staffing (time tracked vs. payments), allocation of resources and skill sets, project profitability and the proper forecast to staff at the right time.
Optimize the layout and productivity of your shop floor and delivery routes for raw and finished goods, taking into consideration the units of measure, bins, purchase patterns, seasonality and other small details. Managing these logistics will keep your production organized and clear.
Simplify the retention of your best talent with a 360-degree experience for your employees. Promote your Employee Value Proposition (EVP), track individual career paths and monitor performance reviews from one centralized system.
Enable your sales force to go from reactive to proactive customer relationship management and clear pipeline forecasting. Dashboards and tasks will drive the customer journey so your team can focus on closing the deal.
Actively promote your brand and upsell products and services to the right person at the right time with the right message.
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Become the master of your organization’s business systems – without a headache.
Complete the form to download your workbook today.
Become the master of your organization’s business systems – without a headache.
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