Salesforce Service Cloud Customer Service Software
Rapidly respond to customer needs on any channel with the world's #1 service solution.
Service Cloud by Salesforce is one of the world’s most popular and highly-rated customer service software solutions. It enables support agents to connect with customers easily, whether by phone, web, chat, or email, to quickly solve customer problems. Helping streamline service team processes and calls and reduces average call times – this software is key to improving customer experience and problem resolution – not to mention employee satisfaction.
Big Bang’s team of expert Salesforce and Service Cloud consultants has been working with the FORCE.com portfolio for many years, developing strong expertise on the Salesforce FORCE.com platform. We know how best to integrate Service Cloud with Salesforce CRM and other platforms to help your business evolve and grow – seamlessly.
Read on to discover why 150,000 companies worldwide, both big and small, are growing their business with Salesforce.
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Empower your service agents to serve your customers to greater satisfaction with a centralized view of every customer across the Salesforce platform.
Work Smarter with Big Bang and Salesforce Service Cloud
Ultra agile and adaptive approach
Salesforce offers a robust, world-class customer service platform. But that shouldn’t mean you get overwhelmed with all of its potential. Let our experienced consultants simplify your account to get you the right information at your fingertips.
Avoid common hiccups
We are so much more than a software reseller. We don’t just implement a new or improved platform; we consult, train, and support the best use and leverage of Service Cloud and Salesforce. Since Salesforce is flexible to endless customizations, understanding which ones should, and shouldn’t, is critical to avoiding problems down the road.
41 Salesforce Certifications
Service Cloud is Salesforce’s Customer Service Solution
We have helped them
The team at Big Bang went above and beyond to lead us through an otherwise complex process, asking the right questions to extract information about our particular use-case, and accommodating our schedules throughout. We’re very excited to begin to work with this powerful new tool!
Pat Sandrin, ,,
Wow I like the breakdown detail of the project! thanks guys!
Jason Serfaty, IT & Special Projects Manager,
Thanks for your quick response here – you guys are doing a GREAT job!
Jacob Poole, Accounting Manager,
Lucid Holdings, LLC
We were very happy with Big Bang ERP. They brought this project back to life and helped us put our priorities in line and allocate our resources efficiently. We know we can always count on them for support.
Allison Roelofs, CFO,
When I need Big Bang ERP to tackle a problem they are extremely responsive. It’s not a matter of 24 hours and they will reply, it’s done within the next few hours, and they keep me in the loop the whole way. I would have no hesitation whatsoever in recommending Big Bang ERP to anyone.
Laurent Fayen, Sales and Member Experience Director,
Club Sportif MAA
Deliver the Ultimate Customer Satisfaction Using Salesforce Service Cloud
Benefits of Salesforce Service Cloud
Service agents using Salesforce are 34% more productive and deliver a better customer experience.
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The Big Bang Experience®.
Maximize the success of your cloud business transformation with The Big Bang Experience®, our 7-step proven methodology. It is designed to implement cutting edge solutions seamlessly.