Salesforce Service Cloud Customer Service Software

Rapidly respond to customer needs on any channel with the world's #1 service solution.

Service Cloud by Salesforce is one of the world’s most popular and highly-rated customer service software solutions. It enables support agents to connect with customers easily, whether by phone, web, chat, or email, to quickly solve customer problems. Helping streamline service team processes and calls and reduces average call times – this software is key to improving customer experience and problem resolution – not to mention employee satisfaction.

Big Bang’s team of expert Salesforce and Service Cloud consultants has worked with the Salesforce Platform portfolio for many years, developing strong expertise on the Salesforce Platform. We know how best to integrate Service Cloud with Salesforce CRM and other platforms to help your business evolve and grow – seamlessly.

Read on to discover why 150,000 companies worldwide, both big and small, are growing their business with Salesforce.

FINANCE

PROMOTIONS

RELATIONS

PRODUCTION

© Big Bang All Rights reserved

Knowledge Management,
Documents,
Help Desk,
Wiki and Intranet,
Chat, Website,
Social Media and Sharing

Knowledge Management, Documents, Help Desk,
Wiki and Intranet, Chat, Website, Social Media and Sharing

BigBang dropshadow logo

Empower your service agents to serve your customers to greater satisfaction with a centralized view of every customer across the Salesforce platform.

Work Smarter with Big Bang and Salesforce Service Cloud

Big Bang’s team of trusted business advisors can help you get the most out of Salesforce Service Cloud from BSA (Business System Analysis) to implementation, migration, development, and even training. Big Bang’s team of expert consultants has been working with the Salesforce Platform portfolio for many years, developing sharp expertise on the Salesforce platform and how to best integrate Service Cloud and Salesforce with other platforms and additional AppExchange® apps and solutions, to enable your business evolve and grow.

bullet point

Everything after the quote

With finances and business system optimization at the core of what we do, we can help develop your process for invoice, financial accountability, and ensuring inter-departmental communication – especially between marketing, sales, and your customer support teams. Big Bang’s consultants can help you do more with Service Cloud on Salesforce Platform than the rest.

bullet point

Every software has an advantage

With our experience with Service Cloud and all the Salesforce Platform, we’ll make responsible, unbiased suggestions based on your business’s needs and strategic roadmap.

bullet point

Ultra agile and adaptive approach

Salesforce offers a robust, world-class customer service platform. But that shouldn’t mean you get overwhelmed with all of its potential. Let our experienced consultants simplify your account to get you the right information at your fingertips.

bullet point

Avoid common hiccups

We are so much more than a software reseller. We don’t just implement a new or improved platform; we consult, train, and support the best use and leverage of Service Cloud and Salesforce. Since Salesforce is flexible to endless customizations, understanding which ones should, and shouldn’t, is critical to avoiding problems down the road.

Our certifications

21 Salesforce Certifications

14
salesforce logo
Salesforce Administrator
1
salesforce logo
Salesforce Platform App Builder
1
salesforce logo
Salesforce Platform Developer 1
1
salesforce logo
Salesforce Sales Cloud Consultant
1
salesforce logo
Salesforce Service Cloud Consultant
1
salesforce logo
Salesforce Certified CPQ Specialist
1
salesforce logo
Salesforce Certified Pardot Specialist
1
salesforce logo
Salesforce Certified Pardot Consultant

Service Cloud is Salesforce’s Customer Service Solution

bullet point

Comprehensive customer service and help desk platform

Integrate multiple information sources into a centralized view: chat, customer self-help portals and communities, knowledge base, and more. No matter the type or the size of your business, with Service Cloud, you can assure knockout customer experiences on every channel.

bullet point

Provide instant support

Scale your support efforts by connecting customers to knowledge articles, account information, and community members to find answers instantly with a Self-Service Portal. AI-powered chatbots can be embedded to resolve customer issues quickly.

bullet point

Efficient service in the field

Reduce the number of in-person visits by providing field service employees and dispatchers the tools they need to complete jobs quickly and accurately the first time, even remotely, with Salesforce Field Service Lightning.

bullet point

Resolve cases faster - from anywhere

A full suite of intelligent productivity tools gives your customer service and support agents a complete, shared view of every customer and interaction in real-time.

bullet point

Connect at scale

Reach customers on every digital channel. Whether on mobile messaging, web chat, or social networks, the service platform helps you provide a consistent experience.

bullet point

Agile platform

Future-proof your business using a customizable, low-code platform that allows you to quickly deploy the latest service innovations and realize ROI fast.

salesforce consultant

We have helped them

The team at Big Bang went above and beyond to lead us through an otherwise complex process, asking the right questions to extract information about our particular use-case, and accommodating our schedules throughout. We’re very excited to begin to work with this powerful new tool!

Pat Sandrin, ,,

Wow I like the breakdown detail of the project! thanks guys!

Jason Serfaty, IT & Special Projects Manager,

Thanks for your quick response here – you guys are doing a GREAT job!

Jacob Poole, Accounting Manager,

We were very happy with Big Bang ERP. They brought this project back to life and helped us put our priorities in line and allocate our resources efficiently. We know we can always count on them for support.

Allison Roelofs, CFO,

When I need Big Bang ERP to tackle a problem they are extremely responsive. It’s not a matter of 24 hours and they will reply, it’s done within the next few hours, and they keep me in the loop the whole way. I would have no hesitation whatsoever in recommending Big Bang ERP to anyone.

Laurent Fayen, ,

Deliver the Ultimate Customer Satisfaction Using Salesforce Service Cloud

Automate service processes, streamline workflows, connect to customers quickly, and provide support on all channels – anywhere. Service Cloud is the direct route to achieving customer care that builds brand name, reputation, and repeated customer confidence. Big Bang’s Salesforce-certified experts have both the industry and Service Cloud knowledge to help you implement a digital strategy and execute an actionable customer roadmap that drives results.

Salesforce Service Cloud offers solutions to:

bullet point

Deliver smarter service with artificial intelligence

Scale customer service while making customers happier and your agents more productive with AI-powered predictions, recommendations, and chatbots on digital channels.

bullet point

Simplify self-service

Step-by-step processes and elegant end-to-end workflows empower customers to resolve requests like pay a bill, or book an appointment independently — no agent required — by leveraging Salesforce data.

bullet point

Leverage all digital channels

Upgrade the customer experience – make your business easy to contact and connect with your customers in their preferred way.

bullet point

Increase productivity on and offsite

Equip your team with AI-powered scheduling, resource optimization, guided safety protocols, van inventory, knowledge articles, and more in a flexible field service management solution.

Benefits of Salesforce Service Cloud

bullet point

Improve the safety and agility of your on and offsite service teams.

bullet point

Rapidly respond to customers on any channel.

bullet point

Give customer care agents complete visibility into every interaction with a 360-degree view of every customer.

bullet point

Easily embed customer support to your website and apps with the Salesforce mobile-first platform.

bullet point

Provide fast, scalable digital service from anywhere.

bullet point

Provide instant support with self-service portals, customer communities, and embedded AI-powered chatbots.

bullet point

Tailor your marketing communications and create more personalized messages and offers, triggered automatically based on customer interactions or service activities.

bullet point

Customize and extend service capabilities and improve the way you work with intuitive tools that automate business processes and workflows.

BigBang dropshadow logo

Service agents using Salesforce are 34% more productive and deliver a better customer experience.

2020 Growth List Accolade
Celigo Platinum Partner Badge
Salesforce - Registered Consulting Partner
Great place to Work Certified 22-23
The Globe and Mail 2022 Report on Business Canada's Top Growing Companies

Get connected.

Reach us

Discover the Big Bang unbiased consultative approach with expertly trained and well-versed cloud specialists.

fevicon
fevicon
fevicon
fevicon

The Big Bang Experience®.​

Maximize the success of your cloud business transformation with The Big Bang Experience®, our 7-step proven methodology. It is designed to implement cutting edge solutions seamlessly.

​​

Enterprise Resources Planning

FINANCE

The single-source of truth lives here with all cumulative data in one system enabling visibility on reporting, finances, true ROI, operations and the consolidation of all business centers.

Manufacturing Resource Planning

PRODUCTION

Track visibility and traceability on the shop floor and optimize machine productivity and staff allocation. Maximize production while staying on top of the operating costs and considering demand planning, seasonality and lead time.

Professional Services Automation

PRODUCTION

Gain visibility in real-time on your customers and projects, including accuracy on staffing (time tracked vs. payments), allocation of resources and skill sets, project profitability and the proper forecast to staff at the right time.

Supply Chain Management

PRODUCTION

Optimize the layout and productivity of your shop floor and delivery routes for raw and finished goods, taking into consideration the units of measure, bins, purchase patterns, seasonality and other small details. Managing these logistics will keep your production organized and clear.

Human Capital Management

RELATIONS

Simplify the retention of your best talent with a 360-degree experience for your employees. Promote your Employee Value Proposition (EVP), track individual career paths and monitor performance reviews from one centralized system.

Customer Relationship Management

RELATIONS

Enable your sales force to go from reactive to proactive customer relationship management and clear pipeline forecasting. Dashboards and tasks will drive the customer journey so your team can focus on closing the deal.

Marketing Automation Software

PROMOTIONS

Actively promote your brand and upsell products and services to the right person at the right time with the right message.

Why are you contacting us today?

A Big Bang representative will contact you within 24-hours.

Salesforce Service Cloud

Complete the form to download your workbook today.

Become the master of your organization’s business systems – without a headache.

Salesforce Service Cloud

Complete the form to download your workbook today.

Become the master of your organization’s business systems – without a headache.

CERTIFICATIONS