Customer Service & Support Salesforce Software Solutions

Empower your service agents to serve your customers to greater satisfaction with a centralized view of every customer across the Salesforce platform.

Work Smarter with Big Bang and Salesforce Service Cloud

Big Bang's team of trusted business advisors can help you get the most out of Salesforce Service Cloud from BSA (Business System Analysis) to implementation, migration, development, and even training. Big Bang's team of expert consultants has been working with the Salesforce Platform portfolio for many years, developing sharp expertise on the Salesforce platform and how to best integrate Service Cloud and Salesforce with other platforms and additional AppExchange® apps and solutions, to enable your business evolve and grow.

Everything after the quoteWith finances and business system optimization at the core of what we do, we can help develop your process for invoice, financial accountability, and ensuring inter-departmental communication - especially between marketing, sales, and your customer support teams. Big Bang’s consultants can help you do more with Service Cloud on Salesforce Platform than the rest.
Every software has an advantageWith our experience with Service Cloud and all the Salesforce Platform, we'll make responsible, unbiased suggestions based on your business's needs and strategic roadmap.

Ultra agile and adaptive approachSalesforce offers a robust, world-class customer service platform. But that shouldn't mean you get overwhelmed with all of its potential. Let our experienced consultants simplify your account to get you the right information at your fingertips.
Avoid common hiccupsWe are so much more than a software reseller. We don't just implement a new or improved platform; we consult, train, and support the best use and leverage of Service Cloud and Salesforce. Since Salesforce is flexible to endless customizations, understanding which ones should, and shouldn’t, is critical to avoiding problems down the road.

Our Certifications

21 Salesforce Certifications

Salesforce Administrator

Salesforce Platform App Builder

Salesforce Platform Developer 1

Salesforce Sales Cloud Consultant

Salesforce Service Cloud Consultant

Salesforce Certified Marketing Cloud Administrator

Salesforce Certified CPQ Specialist

Salesforce Certified Pardot Specialist

MuleSoft Certified Developer - Level 1

Salesforce Certified Application Architect

Salesforce Certified Sharing and Visibility Designer

Salesforce Certified Data Architecture & Management Designer

Salesforce Certified Data Architecture & Management Designer

Salesforce Certified Pardot Consultant

Salesforce Pardot Consultant and Specialist

Service Cloud is Salesforce’s Customer Service Solution

Comprehensive customer service and help desk platformIntegrate multiple information sources into a centralized view: chat, customer self-help portals and communities, knowledge base, and more. No matter the type or the size of your business, with Service Cloud, you can assure knockout customer experiences on every channel.
Provide instant supportScale your support efforts by connecting customers to knowledge articles, account information, and community members to find answers instantly with a Self-Service Portal. AI-powered chatbots can be embedded to resolve customer issues quickly.
Efficient service in the fieldReduce the number of in-person visits by providing field service employees and dispatchers the tools they need to complete jobs quickly and accurately the first time, even remotely, with Salesforce Field Service Lightning.

Resolve cases faster - from anywhereA full suite of intelligent productivity tools gives your customer service and support agents a complete, shared view of every customer and interaction in real-time.
Connect at scaleReach customers on every digital channel. Whether on mobile messaging, web chat, or social networks, the service platform helps you provide a consistent experience.
Agile platformFuture-proof your business using a customizable, low-code platform that allows you to quickly deploy the latest service innovations and realize ROI fast.

We have helped them

The team at Big Bang went above and beyond to lead us through an otherwise complex process, asking the right questions to extract information about our particular use-case, and accommodating our schedules throughout. We’re very excited to begin to work with this powerful new tool!
Pat Sandrin, ,,GOAL Initiatives

Thanks for your quick response here – you guys are doing a GREAT job!
Jacob Poole, Accounting Manager,Lucid Holdings, LLC

We were very happy with Big Bang ERP. They brought this project back to life and helped us put our priorities in line and allocate our resources efficiently. We know we can always count on them for support.
Allison Roelofs, CFO,Gerotech Inc.

When I need Big Bang ERP to tackle a problem they are extremely responsive. It’s not a matter of 24 hours and they will reply, it’s done within the next few hours, and they keep me in the loop the whole way. I would have no hesitation whatsoever in recommending Big Bang ERP to anyone.
Laurent Fayen, Sales and Member Experience Director,Club Sportif MAA

Deliver the Ultimate Customer Satisfaction Using Salesforce Service Cloud

Automate service processes, streamline workflows, connect to customers quickly, and provide support on all channels - anywhere. Service Cloud is the direct route to achieving customer care that builds brand name, reputation, and repeated customer confidence. Big Bang's Salesforce-certified experts have both the industry and Service Cloud knowledge to help you implement a digital strategy and execute an actionable customer roadmap that drives results.

Salesforce Service Cloud offers solutions to:

Deliver smarter service with artificial intelligenceScale customer service while making customers happier and your agents more productive with AI-powered predictions, recommendations, and chatbots on digital channels.
Simplify self-serviceStep-by-step processes and elegant end-to-end workflows empower customers to resolve requests like pay a bill, or book an appointment independently — no agent required — by leveraging Salesforce data.

Leverage all digital channelsUpgrade the customer experience - make your business easy to contact and connect with your customers in their preferred way.
Increase productivity on and offsiteEquip your team with AI-powered scheduling, resource optimization, guided safety protocols, van inventory, knowledge articles, and more in a flexible field service management solution.

Benefits of Salesforce Service Cloud

Improve the safety and agility of your on and offsite service teams.
Rapidly respond to customers on any channel.
Give customer care agents complete visibility into every interaction with a 360-degree view of every customer.
Easily embed customer support to your website and apps with the Salesforce mobile-first platform.

Provide fast, scalable digital service from anywhere.
Provide instant support with self-service portals, customer communities, and embedded AI-powered chatbots.
Tailor your marketing communications and create more personalized messages and offers, triggered automatically based on customer interactions or service activities.
Customize and extend service capabilities and improve the way you work with intuitive tools that automate business processes and workflows.