Rootstock Software® Training and Support with Big Bang

As a longstanding Rootstock Software® solution provider and partner, Rootstock reseller, we have a team of experienced certified Rootstock consultants ready to be deployed. The Big Bang Rootstock support team provides Rootstock implementations, Rootstock integrations, Rootstock support, and training anywhere in the world through in-person and remote support services.

We bring years of best practices to our customers. Our training sessions and material are developed and led by our certified consultants who have countless cumulative years of experience using, customizing and training on the Rootstock Cloud ERP and Force.com® Platform™.

Our trainers come from various backgrounds, from accounting to project management to marketing, engineering, and advanced degrees. They understand the software system and are very well versed in accounting and business processes specific to your organization’s business’ industry and best practices.

When we implement a Rootstock Software® solution, we ensure that you are comfortable getting the most out of it, whether it’s for Rootstock for enterprise resource planning, Rootstock for cloud manufacturing or outsourced manufacturing, or Rootstock for supply chain management. Didn’t partner with Big Bang for your implementation? No problem! We’re equipped to pick up where others have left off with ongoing support and training to streamline operations, simplify processes and boost performance.

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Rootstock Software® Support Services

As your business grows, your Rootstock Cloud ERP, MPR, or SCM systems will too. Our trusted and well-respected team of consultants provides comprehensive support services allowing your business to keep moving forward.

Big Bang offers two main support plans, ongoing support, and on-demand support, depending on your business management needs.

Ongoing Support:Ongoing support service assists with all activities related to day-to-day administration and routine tasks. It is a proactive and continuous service that can help reduce any risk associated with internal management (including IT staff and resource time management). Think of it as your safety net to ensure ongoing success.
On-demand SupportOur on-demand support service provides immediate assistance when you need it most. Our consultants are ready to react to any situation that might arise: new onboarding, new release, feature request, or bug fixes. Think of it as your go-to plan when encountering any technical difficulties.

Rootstock Software® Training

Big Bang offers training that will ensure a profitable use of your Rootstock Cloud ERP, MPR, or SCM solutions we provide. Our training process consists of 3 main types of training :

1. Training during project implementation (Implementation Training Sessions)

2. Training for new team members (New Hire Training Sessions)

3. Refresher Courses

Our expert consultants will analyze your business management, manufacturing, outsourced manufacturing and distribution needs and develop the required coaching guidelines accordingly. We will let you know what to concentrate on to get the most out of our offerings while making a good impact on your business's overall operational and financial outcomes. Our training programs includes:

Role-based and Permission-based Management
Order Management (Procure to Pay, Lead-to-Quote, Re-Engineer-to-Order)
Project Billing
Partner ManagementWe also offer customized advanced and continued training that meets the needs of both individual users and the organization as a whole—customized training options tailored just for you.

Dashboard Setup and Customizations
Project Management
Project Budgeting

Create a tailored training plan or learn more about the available Workplace and Cloud Solution training modules.

Benefits

You’ve selected Rootstock Software® as an ERP or MRP system to accelerate your growing business. Ensure that you have the training and support solution that levels up the competency in your organization and contributes to fast and ongoing growth and business success. Big Bang optimizes your onboarding, training, and support processes in Rootstock so that your entire enterprise can enjoy benefits like:

Increased user adoption
Maximized productivity
Streamlined processes
Reduced implementation risk
Maximize your Rootstock Cloud ERP investment

Simplified user experience
Increased goal achievement
Self-sufficient administrator and users
Strengthened long-term ownership
Peace of mind

Why choose our certified consultants for support and training

The concept of training is inherent in what we do. Big Bang experts are trained alongside our partners. It is our culture of continuous learning that helps our team transfer their knowledge with their team members in addition to your team. Certified by our third-party cloud solution providers, our expert team is the most certified per capita. They update and maintain training every quarter.

Get the most from Rootstock’s all-in-one platformRootstock Cloud ERP on the Force.com® Platform™is powerful and robust; sometimes, you don’t even know all the possible capabilities of this popular system. In the Rootstock training, you can uncover features you didn’t know about or were recently released. Big Bang Rootstock practice members, consultants, and senior trainers with a decade of Rootstock and Force.com® experience provide this training.
Gain knowledge for your Rootstock CertificationHaving a certified Rootstock team member is a valuable asset and an excellent metric for career growth. Going at it alone can be time-consuming and challenging. Take advantage of our experience helping employees (and clients) pass (with flying colours) the Rootstock certification exams - hundreds of times over. Our trainers have passed (with flying colors) and are ready to impart their Rootstock Software® wisdom – using real-life examples the content comes to life.

Level up your Rootstock skills - by subjectChoose your training path with courses designed to be in any sequence. You may decide to have customized training or you can complete only one course stand-alone, whereas a power-user may attend more sessions. Big Bang tailors your Rootstock Software® training to your skill level, an end goal, and schedule.
Maximize your limited resourcesTraining courses from half a day up to two days can be customized for your organization’s needs. Best yet, you receive all the materials from the course so you can brush up on the information when needed, or adapt them for your organization’s training materials.

Case study

Cloud manufacturing solution for Gerotech Inc.

A multi-product solution for Gerotech Inc.

The Right Solution for Your Business Might Require Multiple Systems – Who Can Handle It? To sustain fast growth, manufacturing companies have migrated to the cloud to maintain their competitive advantages in a disrupting market. However, it is not always easy to know where to start. Without proper guidance, the decisions made can damage your…

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Big Bang helped integrate a multi-product cloud solution for the manufacturing firm Gerotech Inc., sparking sustainable fast growth and competitive edge. Gerotech’s team now has better visibility on daily activities, more efficient allocation of resources, and the confidence in always having necessary training and support.

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Awards & recognitions

Learn how to increase productivity and better leverage Rootstock Cloud ERP for your business with Big Bang’s functional and technical experts.

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Rootstock Software® Training Courses

We train your team both during the project and support them after go-live. Customized training courses are available at any point in the partnership. When you hire new team members, training courses for Rootstock Software® Software® are also available.

Big Bang offers pre-packaged training courses for popular cloud solutions in addition to valuable workplace training. With courses running a half-day to two days that cover topics ranging from:

Rootstock Cloud ERP 101Introduction to Rootstock Software®
Product ConfiguratorIntroduction to Rootstock Software®

Manufacturing or Outsourced ManufacturingRootstock Manufacturing Resource Planning (MRP) Training

Our Certifications

3 Rootstock Certifications

Rootstock 101 Level 1: Data Entry

Rootstock 102

Rootstock Financials Certification

Lean on the certified experts of Big Bang’s talented consulting team to implement and train your team to fully leverage the robust functionality of Rootstock Software®.

FAQ

Frequently Asked Questions

Is Rootstock easy to learn?

Rootstock Software® is robust and can be a bit overwhelming - especially if you lack experience with the FORCE.com ecosystem, which is why we separated the different functions within Rootstock to various training courses.

You can combine them for in-depth learning or just the ones that touch you/your department directly.

How much does Rootstock Software® training cost?

Customized Rootstock training is either provided 1:1 based on hours scheduled with a consultant or included as part of an implementation.

The Rootstock training course costs $1,750/2 days including all the course materials.

When is Rootstock support best used?

Support can be part of your technology roadmap to build out features you didn't have time or the budget to do initially.

It can be a great option if you have new or changing stakeholders with fresh ideas, a new offering to your customers, or an optimized way of working internally. Fundamentally support should be used to enhance the system and build upon work completed.

What is the difference between a help desk and support?

A help desk can answer simple questions and provide information for troubleshooting, similar to this FAQ.

Support is customized to the challenges and vision of our customer and is driven by expert consultants, not a database of searchable problems.