Microsoft Dynamics 365 Training and Support with Big Bang

The Big Bang Microsoft Dynamics support team provides Microsoft Dynamics integrations, support, and training anywhere in the world through in-person and remote support services.

We bring years of best practices to our customers. Our training sessions and material are developed and led by our certified consultants who have experience using, customizing and training on the Microsoft Dynamics platform.

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Microsoft Dynamics 365 Support Services

As your business grows, your MS Dynamics ERP, MRP, SCM, PSA, CRM, or HCM systems will too. Our trusted and well-respected team of consultants provides comprehensive support services allowing your business to keep moving forward.

Big Bang offers two main support plans, ongoing support, and on-demand support, depending on your business management needs.

Ongoing Support:Ongoing support service assists with all activities related to day-to-day administration and routine tasks. It is a proactive and continuous service that can help reduce any risk associated with internal management (including IT staff and resource time management). Think of it as your safety net to ensure ongoing success.
On-demand SupportOur on-demand support service provides immediate assistance when you need it most. Our consultants are ready to react to any situation that might arise: new onboarding, new release, feature request, or bug fixes. Think of it as your go-to plan when encountering any technical difficulties.

Microsoft Dynamics 365 Training

Big Bang offers training that will ensure a profitable use of your Dynamics 365 ERP, MRP, SCM, PSA, CRM, or HCM. Our training process consists of 3 main types of training:

1. Training during project implementation (Implementation Training Sessions)

2. Training for new team members (New Hire Training Sessions)

3. Refresher Courses

Our expert consultants will analyze your project and business management needs and develop the required coaching guidelines accordingly. We will let you know what to concentrate on to get the most out of our offerings while making a good impact on your business's overall operational and financial outcomes. Our training programs include:

Role-based and Permission-based Management
Accounting and Finance
Marketing Automation
Salesforce Automation
Customer Support & ServiceWe also offer customized advanced and continued training that meets the needs of both individual users and the organization as a whole—customized training options tailored just for you.

Dashboard Setup and Customizations
Employee Management
External Customer Portals
Project Tracking
Order Management

Create a tailored training plan or learn more about the available Workplace and Cloud Solution training modules.

Benefits

You’ve selected MS 365 Enterprise Resource Planning (ERP) system to accelerate your growing business. Ensure that you have the training and support solution that levels up the competency in your organization and contributes to fast and ongoing growth and business success. Big Bang optimizes your onboarding, training, and support processes in MS Dynamics 365 so that your entire enterprise can enjoy benefits like:

Increased user adoption
Maximized productivity
Streamlined processes
Reduced implementation risk
Maximize on your investment

Simplified user experience
Increased goal achievement
Self-sufficient administrator and users
Strengthened long-term ownership
Peace of mind

Why choose our certified consultants for support and training

The concept of training is inherent in what we do. Big Bang experts are trained alongside our partners. It is our culture of continuous learning that helps our team transfer their knowledge with their team members in addition to your team. Certified by our third-party cloud solution providers, our expert team is the most certified per capita. They update and maintain training every quarter.

Get the most from Microsoft Dynamics’ all-in-one platformMS Dynamics is powerful and robust; sometimes, you don’t even know all the possible capabilities of this popular system. In the MS Dynamics training, you can uncover features you didn’t know about or were recently released. Big Bang’s experienced practice members, consultants, and senior trainers provide this training.
Gain knowledge for your Microsoft Dynamics CertificationHaving a certified MS Dynamics team member is a valuable asset and an excellent metric for career growth. Going at it alone can be time-consuming and challenging. Take advantage of our experience helping employees (and clients) pass (with flying colours). Our trainers have passed and are ready to impart their wisdom – using real-life examples the content comes to life.

Level up your Dynamics 365 skills - by subjectChoose your training path with courses designed to be in any sequence. Big Bang tailors your MS Dynamics training to your skill level, an end goal, and schedule.
Maximize your limited resourcesTraining can be customized for your organization’s needs. Best yet, you receive all the materials from the training session(s) so you can brush up on the information when needed, or adapt them for your organization’s training materials.

Learn how to increase productivity and better leverage MS Dynamics for your business with Big Bang’s functional and technical experts.

Awards & recognitions

FAQ

Frequently Asked Questions

How do I get trained in Microsoft Dynamics?

MS Dynamics offers certifications for people who pass a series of knowledge exams on a given subject.

Is Microsoft Dynamics 365 easy to learn?

MS Dynamics 365 is intuitive and easy to learn. The functionality and flexibility of MS Dynamics can make it a little overwhelming, but with a similar interface to most Microsoft products, the learning process is made a lot easier.

When is support best used?

Support can be part of your technology roadmap to build out features you didn't have time or the budget to do initially.

It can be a great option if you have new or changing stakeholders with fresh ideas, a new offering to your customers, or an optimized way of working internally. Fundamentally support should be used to enhance the system and build upon work completed.

What is the difference between a help desk and support?

A help desk can answer simple questions and provide information for troubleshooting, similar to this FAQ.

Support is customized to the challenges and vision of our customer and is driven by expert consultants, not a database of searchable problems.