Certinia (FinancialForce) Training and Support with Big Bang

As a longstanding Certinia (FinancialForce) solution provider and partner, Certinia (FinancialForce) reseller, we have a team of experienced certified Certinia (FinancialForce) consultants ready to be deployed. The Big Bang Certinia (FinancialForce) support team provides Certinia (FinancialForce) implementations, Certinia (FinancialForce) integrations, Certinia (FinancialForce) support, and training anywhere in the world through in-person and remote support services.

We bring years of best practices to our customers. Our training sessions and material are developed and led by our certified consultants who have countless cumulative years of experience using, customizing and training on the Certinia (FinancialForce) and Salesforce Platform.

Our trainers come from various backgrounds, from accounting to project management to marketing, engineering, and advanced degrees. They understand the software system and are very well versed in accounting and business processes specific to your organization’s business’ industry and best practices.

When we implement a Certinia (FinancialForce) solution, we ensure that you are comfortable getting the most out of it. Didn’t partner with Big Bang for your implementation? No problem! We’re equipped to pick up where others have left off with ongoing support and training to streamline operations, simplify processes and boost performance

The Ultimate FinancialForce Implementation Guide with Big Bang

Certinia (FinancialForce) Support Services

As your business grows, your Certinia (FinancialForce) ERP system will too. Our trusted and well-respected team of consultants provides comprehensive support services allowing your business to keep moving forward.

Big Bang offers two main support plans, ongoing support, and on-demand support, depending on your business management needs.

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Ongoing Support:

Ongoing support service assists with all activities related to day-to-day administration and routine tasks. It is a proactive and continuous service that can help reduce any risk associated with internal management (including IT staff and resource time management). Think of it as your safety net to ensure ongoing success.

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On-demand Support

Our on-demand support service provides immediate assistance when you need it most. Our consultants are ready to react to any situation that might arise: new onboarding, new release, feature request, or bug fixes. Think of it as your go-to plan when encountering any technical difficulties.

Certinia (FinancialForce) Training

Big Bang offers training that will ensure a profitable use of your Certinia (FinancialForce) ERP solution we provide. Our training process consists of 3 main types of training :

1. Training during project implementation (Implementation Training Sessions)

2. Training for new team members (New Hire Training Sessions)

3. Refresher Courses

Our expert consultants will analyze your business management, manufacturing and distribution needs and develop the required coaching guidelines accordingly. We will let you know what to concentrate on to get the most out of our offerings while making a good impact on your business’s overall operational and financial outcomes. Our training programs includes:

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Role-based and Permission-based Management

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Financial Management (Revenue, Accounts Receivable, Accounts Payable, Closing, Taxes)

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Project Management

We also offer customized advanced and continued training that meets the needs of both individual users and the organization as a whole—customized training options tailored just for you.

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Dashboard Setup and Customizations

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Reporting and Analytics

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Partner Management

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Create a tailored training plan or learn more about the available Workplace and Cloud Solution training modules.


You’ve selected Certinia (FinancialForce) as an ERP to accelerate your growing business. Ensure that you have the training and support solution that levels up the competency in your organization and contributes to fast and ongoing growth and business success. Big Bang optimizes your onboarding, training, and support processes in Certinia (FinancialForce) so that your entire enterprise can enjoy benefits like:

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Increased user adoption

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Maximized productivity

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Streamlined processes

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Reduced implementation risk

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Maximize your Certinia (FinancialForce) investment

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Simplified user experience

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Increased goal achievement

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Self-sufficient administrator and users

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Strengthened long-term ownership

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Peace of mind

Why choose our certified consultants for support and training

The concept of training is inherent in what we do. Big Bang experts are trained alongside our partners. It is our culture of continuous learning that helps our team transfer their knowledge with their team members in addition to your team. Certified by our third-party cloud solution providers, our expert team is the most certified per capita. They update and maintain training every quarter.

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Get the most from Certinia (FinancialForce’s) all-in-one platform

Certinia (FinancialForce) is the number one Salesforce native cloud ERP application. It uses the existing data in the CRM , eliminating the need to maintain several systems of record, resulting in a highly efficient, error-free, and cost-effective solution that goes far beyond basic bookkeeping. Certinia (FinancialForce) offers two cloud solutions: a customer-centric ERP and a PSA (services automation solution). It is powerful and robust; sometimes, you don’t even know all the possible capabilities of this popular system. In the Certinia (FinancialForce) training, you can uncover features you didn’t know about or were recently released. Big Bang Certinia (FinancialForce) practice members, consultants, and senior trainers with a decade of Certinia (FinancialForce) and Salesforce Platform experience provide this training.

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Gain knowledge for your Certinia (FinancialForce) Certification

Having a certified Certinia (FinancialForce) team member is a valuable asset and an excellent metric for career growth. Going at it alone can be time-consuming and challenging. Take advantage of our experience helping employees (and clients) pass (with flying colours) the Certinia (FinancialForce) certification exams – hundreds of times over. Our trainers have passed (with flying colors) and are ready to impart their Certinia (FinancialForce) wisdom – using real-life examples the content comes to life.

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Level up your Certinia (FinancialForce) skills - by subject

Choose your training path with courses designed to be in any sequence. You may decide to have customized training or you can complete only one course stand-alone, whereas a power-user may attend more sessions. Big Bang tailors your Certinia (FinancialForce) training to your skill level, an end goal, and schedule.

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Maximize your limited resources

Training can be customized for your organization’s needs. Best yet, you receive all the materials from the training session(s) so you can brush up on the information when needed, or adapt them for your organization’s training materials.

Great Place to Work Certification Badge November 2021 to October 2022
2022 Forbes Business Council
2023 Forbes Technology Council Official Member: Gabriel Tupula
2020 Growth List Accolade
Canada’s Top Growing Companies
Salesforce - Registered Consulting Partner
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Learn how to increase productivity and better leverage Certinia (FinancialForce) for your business with Big Bang’s functional and technical experts.

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Lean on the certified experts of Big Bang’s talented consulting team to implement and train your team to fully leverage the robust functionality of Certinia (FinancialForce).

Frequently Asked Questions

Is Certinia (FinancialForce) easy to learn?
When is Certinia (FinancialForce) support best used?
What is the difference between Salesforce and Certinia (FinancialForce) training?
What is the difference between a help desk and support?

Certinia (FinancialForce) is robust and can be a bit overwhelming – especially if you lack experience with the Salesforce Platform ecosystem, which is why we separated the different functions within Certinia (FinancialForce) into various training courses.

You can combine them for in-depth learning or just the ones that touch you/your department directly.

Support can be part of your technology roadmap to build out features you didn’t have time or the budget to do initially.

It can be a great option if you have new or changing stakeholders with fresh ideas, a new offering to your customers, or an optimized way of working internally. Fundamentally support should be used to enhance the system and build upon work completed.

In customized training, we can cover both Salesforce and Certinia (FinancialForce). No matter if you are a newbie or a pro, we will customize the level of training to your experience and end-goal.

A help desk can answer simple questions and provide information for troubleshooting, similar to this FAQ.

Support is customized to the challenges and vision of our customer and is driven by expert consultants, not a database of searchable problems.


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The Big Bang Experience®.

Maximize the success of your cloud business transformation with The Big Bang Experience®, our 7-step proven methodology. It is designed to implement cutting edge solutions seamlessly.

Enterprise Resources Planning


The single-source of truth lives here with all cumulative data in one system enabling visibility on reporting, finances, true ROI, operations and the consolidation of all business centers.

Manufacturing Resource Planning


Track visibility and traceability on the shop floor and optimize machine productivity and staff allocation. Maximize production while staying on top of the operating costs and considering demand planning, seasonality and lead time.

Professional Services Automation


Gain visibility in real-time on your customers and projects, including accuracy on staffing (time tracked vs. payments), allocation of resources and skill sets, project profitability and the proper forecast to staff at the right time.

Supply Chain Management


Optimize the layout and productivity of your shop floor and delivery routes for raw and finished goods, taking into consideration the units of measure, bins, purchase patterns, seasonality and other small details. Managing these logistics will keep your production organized and clear.

Human Capital Management


Simplify the retention of your best talent with a 360-degree experience for your employees. Promote your Employee Value Proposition (EVP), track individual career paths and monitor performance reviews from one centralized system.

Customer Relationship Management


Enable your sales force to go from reactive to proactive customer relationship management and clear pipeline forecasting. Dashboards and tasks will drive the customer journey so your team can focus on closing the deal.

Marketing Automation Software


Actively promote your brand and upsell products and services to the right person at the right time with the right message.

Certinia (FinancialForce) Training and Support

Complete the form to download your workbook today.

Become the master of your organization’s business systems – without a headache.

Certinia (FinancialForce) Training and Support

Complete the form to download your workbook today.

Become the master of your organization’s business systems – without a headache.

Why are you contacting us today?

A Big Bang representative will contact you within 24-hours.