Microsoft Dynamics 365 CRM Consulting & Implementation

A cloud-based customer relationship management solution made up of several applications built for businesses looking for a comprehensive sales and marketing-focused Customer Relationship Management (CRM) solution.

Through this integrated, data-driven solution, customer interactions can be streamlined and optimized in order to create the best customer experience. Dynamics 365 CRM will help your sales team manage and maintain customer relationships, track sales leads, marketing, and pipeline, and deliver actionable data.

The CRM software you will get with Dynamics 365 is an adaptable and flexible solution that can be customized to fit your business requirements. Whether through a stand-alone application, or multiple CRM integrations that work as a holistic solution, Big Bang will help you create the solution that best works for your organization.

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Improve the overall customer journey and capitalize on the right business opportunities with Microsoft Dynamics 365 CRM.

Why choose Big Bang as your Dynamics 365 CRM consultants?

Big Bang’s team of trusted business advisors can help you get the most out of MS Dynamics from BSA (Business System Analysis) to implementation, migration, development, and even training. Implement faster with experts who know how to properly configure and optimize MS Dynamics for your industry. Big Bang consultants can advise you when to customize and when to leverage connectors to best integrate MS Dynamics with other platforms. The number one goal is to help your business evolve and grow, taking in consideration your organization’s best interest in every decision made and advice provided.

Big Bang will help you build a customized end-to-end solution in order to scale and optimize your businessBig Bang experts will help you customize MS Business Central’s built-in intelligence capabilities to optimize your business processes. Big Bang consultants have the knowledge to recognize what industry-specific extensions will best fit your needs.
Benefit from state-of-the-art industry expertiseAs an experienced consulting company backed by the best talent in the industry, our consultants are trained to understand your challenges and customize the software in order to provide you with the best service out there. Even more, with years of experience under their belt, Big Bang industry specialists understand the challenges in your industry and can customize MS Business Central to fit your needs.

Find the right balance between customizations and upgradesWith every implementation, it’s important to know how much to customize and what built-in features should be maintained out-of-the-box. Critical value can be drawn from pre-built tools and platforms. With the team at Big Bang, you will get the best advice on when customization is too much, or when it is the elegant solution required to support your organizations business processes.
No surprisesAt Big Bang, we pride ourselves on our transparent approach and thorough research. Ultimately, this means complete transparency from the get-go, and no surprises along the way. By following Big Bang’s proprietary 7-step methodology called The Big Bang Experience®, we ensure your project runs as promised.

Key customer relationship management features with MS Dynamics 365

Improve the customer journeyLeverage multichannel marketing campaigns, nurture leads and align your sales & marketing teams for an enhanced customer journey.
Optimize your customer serviceWork within your existing systems to provide intelligent, responsive customer service and leverage insightful data for upsell opportunities.
Increase project profitabilityThrough access to collaborative project management tools and intuitive dashboards, empower your employees to anticipate resource demand, visualize revenue & costs and forecast profitability with ease.

Empower the sales teamGenerate a deeper understanding of customer needs, engage with prospects effectively and win more deals overall with built-in AI capabilities.
Empower field agentsProvide technicians with real-time, on-the-go access to data to increase on-site efficiency and gain a deeper understanding of customer preferences.
Build customer trustNurture customers and build trust using a customer-centric service delivery model proprietary to Microsoft.

The advantages of D365 Customer Relationship Management

With access to intuitive dashboards, employees will have a deeper insight on the customer journey. Dynamics 365 CRM will empower your team to make insightful decisions and rely on accurate, real-time metrics for support.
Cut costs and increase profitability with insight on operational inefficiencies and robust planning capabilities. With Microsoft cloud, you’ll be able to simplify deployment across your infrastructure, thus reducing operational cost.

Foster deeper customer relationships with data-driven tools and dashboards that build a trusting, on-going relationship. With Dynamics 365 CRM, you’ll be able to rely on a single, strong solution where everything important to developing, improving, and retaining your customer relationships is stored
Boost productivity by increasing cross-functional collaboration and streamlining repetitive tasks. Instead of spending time going back and forth with customers, simplify processes and collaborate with customers via a secure portal.

Benefits

The Customer JourneyImprove the customer journey and align your sales and marketing teams with efficient tools that integrate with your existing apps and services.
Make Insightful DecisionsGain access to real-time market data and make better, more strategic decisions.

Improve Lead ManagementCultivate leads with multichannel campaign features and insights on user engagement.
Adapt QuicklyIncrease agility and adaptability with the Microsoft cloud platform and Artificial Intelligence (AI) functionalities to cut costs and drive innovation.