Microsoft Dynamics 365 Training and Support with Big Bang

Microsoft Dynamics3

The Big Bang Microsoft Dynamics support team provides Microsoft Dynamics integrations, support, and training anywhere in the world through in-person and remote support services.

We bring years of best practices to our customers. Our training sessions and material are developed and led by our certified consultants who have experience using, customizing and training on the Microsoft Dynamics platform.

Our trainers come from various backgrounds, from accounting to project management to marketing, engineering, and advanced degrees. They understand the software system and are very well versed in accounting and business processes specific to your organization’s business’ industry and best practices.

When we implement a Microsoft Dynamics solution, we ensure that you are comfortable getting the most out of it, whether Microsoft Dynamics ERP, Microsoft Dynamics CRM or any of the MS 365 solutions. Didn’t partner with Big Bang for your implementation? No problem! We’re equipped to pick up where others have left off with ongoing support and training to streamline operations, simplify processes and boost performance.

Microsoft Dynamics 365 Support Services

As your business grows, your MS Dynamics ERP, MRP, SCM, PSA, CRM, or HCM systems will too. Our trusted and well-respected team of consultants provides comprehensive support services allowing your business to keep moving forward.

Big Bang offers two main support plans, ongoing support, and on-demand support, depending on your business management needs.

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Ongoing Support:

Ongoing support service assists with all activities related to day-to-day administration and routine tasks. It is a proactive and continuous service that can help reduce any risk associated with internal management (including IT staff and resource time management). Think of it as your safety net to ensure ongoing success.

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On-demand Support

Our on-demand support service provides immediate assistance when you need it most. Our consultants are ready to react to any situation that might arise: new onboarding, new release, feature request, or bug fixes. Think of it as your go-to plan when encountering any technical difficulties.

Microsoft Dynamics 365 Training

Big Bang offers training that will ensure a profitable use of your Dynamics 365 ERP, MRP, SCM, PSA, CRM, or HCM. Our training process consists of 3 main types of training:

1. Training during project implementation (Implementation Training Sessions)

2. Training for new team members (New Hire Training Sessions)

3. Refresher Courses

Our expert consultants will analyze your project and business management needs and develop the required coaching guidelines accordingly. We will let you know what to concentrate on to get the most out of our offerings while making a good impact on your business’s overall operational and financial outcomes. Our training programs include:

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Role-based and Permission-based Management

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Accounting and Finance

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Marketing Automation

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Salesforce Automation

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Customer Support & Service

We also offer customized advanced and continued training that meets the needs of both individual users and the organization as a whole—customized training options tailored just for you.

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Dashboard Setup and Customizations

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Employee Management

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External Customer Portals

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Project Tracking

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Order Management

Create a tailored training plan or learn more about the available Workplace and Cloud Solution training modules.


You’ve selected MS 365 Enterprise Resource Planning (ERP) system to accelerate your growing business. Ensure that you have the training and support solution that levels up the competency in your organization and contributes to fast and ongoing growth and business success. Big Bang optimizes your onboarding, training, and support processes in MS Dynamics 365 so that your entire enterprise can enjoy benefits like:

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Increased user adoption

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Maximized productivity

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Streamlined processes

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Reduced implementation risk

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Maximize on your investment

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Simplified user experience

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Increased goal achievement

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Self-sufficient administrator and users

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Strengthened long-term ownership

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Peace of mind

Why choose our certified consultants for support and training

The concept of training is inherent in what we do. Big Bang experts are trained alongside our partners. It is our culture of continuous learning that helps our team transfer their knowledge with their team members in addition to your team. Certified by our third-party cloud solution providers, our expert team is the most certified per capita. They update and maintain training every quarter.

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Get the most from Microsoft Dynamics’ all-in-one platform

MS Dynamics is powerful and robust; sometimes, you don’t even know all the possible capabilities of this popular system. In the MS Dynamics training, you can uncover features you didn’t know about or were recently released. Big Bang’s experienced practice members, consultants, and senior trainers provide this training.

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Gain knowledge for your Microsoft Dynamics Certification

Having a certified MS Dynamics team member is a valuable asset and an excellent metric for career growth. Going at it alone can be time-consuming and challenging. Take advantage of our experience helping employees (and clients) pass (with flying colours). Our trainers have passed and are ready to impart their wisdom – using real-life examples the content comes to life.

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Level up your Dynamics 365 skills - by subject

Choose your training path with courses designed to be in any sequence. Big Bang tailors your MS Dynamics training to your skill level, an end goal, and schedule.

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Maximize your limited resources

Training can be customized for your organization’s needs. Best yet, you receive all the materials from the training session(s) so you can brush up on the information when needed, or adapt them for your organization’s training materials.

Learn how to increase productivity and better leverage MS Dynamics for your business with Big Bang’s functional and technical experts.

Lean on the certified experts of Big Bang’s talented consulting team to implement and train your team to fully leverage the robust functionality of MS Dynamics.

Frequently Asked Questions

How do I get trained in Microsoft Dynamics?
Is Microsoft Dynamics 365 easy to learn?
When is support best used?
What is the difference between a help desk and support?

MS Dynamics offers certifications for people who pass a series of knowledge exams on a given subject.

MS Dynamics 365 is intuitive and easy to learn. The functionality and flexibility of MS Dynamics can make it a little overwhelming, but with a similar interface to most Microsoft products, the learning process is made a lot easier.

Support can be part of your technology roadmap to build out features you didn’t have time or the budget to do initially.

It can be a great option if you have new or changing stakeholders with fresh ideas, a new offering to your customers, or an optimized way of working internally. Fundamentally support should be used to enhance the system and build upon work completed.

A help desk can answer simple questions and provide information for troubleshooting, similar to this FAQ.

Support is customized to the challenges and vision of our customer and is driven by expert consultants, not a database of searchable problems.


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