Including E-commerce, retail, consumer service providers, apparel, food & beverage, consumer durables and packaged good (CPG)
Digital transformation has become a necessity for consumables and retail businesses. Historically reliant on physical stores and traditional marketing methods to reach their customers, businesses must adapt to the way customers shop and purchase products including e-commerce, web stores and online shipping.
Do you wait for your retail or web teams to report sales to the finance team? Many retailers use siloed systems for managing their inventory, transactions and customer relationships, leading to inconsistent data and a lack of visibility. To gain a complete view of the business operations, these information systems must be able to communicate with each other – seamlessly. By getting your web, sales, logistics and finance teams on the same page, you can focus on your customers and your growth and invest where the impact will be the greatest.
The retail and consumables industry is highly competitive, and businesses must innovate to stand out in a fluctuating market. Increasingly demanding customers are looking for convenience and a seamless shopping experience. Beat your competition when it comes to making decisions and optimize the customer experience by leveraging the best information available – in real-time and with accurate forecasting.
Do you monitor your inventory levels? Without access to the right information to manage your inventory, struggles to keep up with the demands can be real. Manual errors, overstocking or stockouts can happen, resulting in financial loss. Stay ahead with better forecasting capabilities with streamlined and integrated inventory management systems.
Do you provide a seamless and integrated customer experience across all your channels including in-store, web store, and on social media? Adapt your business strategies, product offers and customer service to nurture your customers’ needs and preferences through an omnichannel experience where consumers can shop in one channel and pick up or deliver from another without any extra stress added to your team. With the right integrated technology, create tangible value for your consumables and retail organizations.
By leveraging robust cloud technology systems, consumables and retail companies can better forecast their inventory levels, increase sales and profit margins, improve customer experience, and reduce operational costs. With the right information at their fingertips, employees in all departments can make better decisions to grow the business and increase profitability.
With real-time visibility into your inventory levels and sales transactions from all your channels – warehouses, physical and e-stores, you can keep up with product demand and forecast future sales.
By streamlining your inventory management, you can reduce the risk of spoiling perishable goods, overstocking and understocking products, and ultimately, optimize business profitability.
With the right Customer Relationship Management tool and insights into your sales and inventory levels, your teams can forecast sales based on customers’ preferences and behaviors, offer value-generating promotions to drive the right sales, increase profit margins, and sustain your business growth.
Centralized data, stored securely, ensures you can access the information necessary to comply with regulatory requirements and avoid potential fines. Issues on quality assurance can be addressed quickly through lot tracking and recall procedures.
With integrated cloud systems, your consumables and retail organization can increase customer engagement by providing a better in-store/online experience.
For omni-channel retailers, streamlining your products, promotions and customer support on all your channels – stores, e-commerce platforms, websites, mobile apps and social media – helps to create a strong brand, drive customer satisfaction, and increase loyalty. Plus you won’t waste valuable marketing dollars promoting the wrong, or already purchased, product to a specific consumer.
By using cloud software to automate tasks like data entry, inventory management, order processing, and customer service, your consumable and retail business can reduce errors caused by manual processes and improve operational efficiency. You can also rely on data and report analytics to reduce waste, identify inefficiencies and make data-driven decisions to optimize your business processes from the supply chain to the customer.
Customer Success with Big Bang and Oracle NetSuite
“The discussion (with Big Bang) was simple, and I felt we understood each other on the issues, especially on omnichannelity. Big Bang also allowed me to confirm the choice of NetSuite, Shopify, and Celigo, the core of our architecture.”
– Soline Brissault, Director of Operations and Projects, Ysé.
“In my almost 30-year career, I have been involved with many implementation projects in so many various fields. Although I have worked with very skilled resources in the past, I can’t remember ever having such a professional and remarkable support as I did with your organization.”
Stephane Paradis, General Manager,
Morning Gentlemen, By first assessment your development has really appeared to make a huge difference, for the positive. The Web Services Usage would process 50 records, finish 14 and then timeout at 890s. Your new development has 50 for 50 and rare that it timed out. This is a HUGE step forward – congratulations and thank you. Like you we will continue to monitor its positive progress. Well done! Also I have just looked at the Scheduled Script queues, all 10, that appears to have seen a benefit as well. Really well done Gentlemen. Excited to see how the next few days progress. Thank you for all the effort. Prime Choice could not do this without you! Robert Munn Chief Information Officer | Prime Choice
Robert Munn, Chief Information Officer,
“I value Big Bang’s responsiveness in terms of support. I reached out to Big Bang’s emergency contact line last year over a long week-end with no hope of anyone getting back to me but they called back within very little time. I was highly impressed that they were so easily accessible over a Holiday week-end.”
Read thetubestore’s case study here.
Daniel Koetsier, President,
Looking to optimize your consumables and retail business? Trust the experts at Big Bang to deliver tangible results.
The best software is determined based on your needs and your retail strategy.
A company that offers omni-channel or cross-channel retail experiences will have requirements that differ from a traditional or online-only strategy. For ecommerce businesses, the platform that runs your online store may be more, or less, compatible with various software. Having the expertise of working with many platforms is invaluable when making a product decision.
A retail system is a software that allows a company to sell its products to consumers or businesses.
It should offer real-time tracking and KPI metrics such as measuring inventory levels and aid in the planning for future demand. Fundamentally all the activities for a retail operation should be run through software to centralize data and streamline operations, including finance, production, to customer management, human resource management and even promotion of goods via marketing channels.
We consider there to be four retail strategies.
Any company can offer one or a hybrid. They are:
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The single-source of truth lives here with all cumulative data in one system enabling visibility on reporting, finances, true ROI, operations and the consolidation of all business centers.
Track visibility and traceability on the shop floor and optimize machine productivity and staff allocation. Maximize production while staying on top of the operating costs and considering demand planning, seasonality and lead time.
Gain visibility in real-time on your customers and projects, including accuracy on staffing (time tracked vs. payments), allocation of resources and skill sets, project profitability and the proper forecast to staff at the right time.
Optimize the layout and productivity of your shop floor and delivery routes for raw and finished goods, taking into consideration the units of measure, bins, purchase patterns, seasonality and other small details. Managing these logistics will keep your production organized and clear.
Simplify the retention of your best talent with a 360-degree experience for your employees. Promote your Employee Value Proposition (EVP), track individual career paths and monitor performance reviews from one centralized system.
Enable your sales force to go from reactive to proactive customer relationship management and clear pipeline forecasting. Dashboards and tasks will drive the customer journey so your team can focus on closing the deal.
Actively promote your brand and upsell products and services to the right person at the right time with the right message.
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Become the master of your organization’s business systems – without a headache.
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