Africa HR Solutions Scales Business with Oracle NetSuite

The Challenge

Evolving business requirements needed to better support global expansion

The Solution

Migration and implementation to a more robust financial management system with help of local consultants with international scope

The Benefits

Optimized the financial processes and reporting, and opportunities in market expansion with increased multi-currency capabilities

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About Africa HR Solutions

Africa HR Solutions is Africa’s largest provider of employer of record solutions. Mauritius based, their service offering includes employer of record services; full payroll management and support; immigration and work visa assistance; and procuring employee benefits (including insurance and pension schemes).

As a solution provider that supports multinational companies in 43 countries across Africa covering 20 different industries, Africa HR Solutions was searching for a better financial management tool that could scale with their growing business.

They were already working with a cloud-based system; however, it wasn’t robust enough to handle their evolving business requirements. Africa HR Solutions also wanted the availability of a customer relationship management (CRM) option built-in. It was a natural choice to turn to Oracle NetSuite, known as the world’s #1 Cloud Financial Management Solution. There would be no need for new programs or servers; they could stack functionalities as part of a unified business management suite. They were looking for something easy to “plug and play.”

Who to turn to for implementation and migration?

Mauritius isn’t just an established international Financial Centre supporting investments in emerging markets, it’s also recognized as Africa’s science and technology hub. With the Big Bang Mauritius office local to the Africa HR Solutions team, this meant that Big Bang had the right people on the ground to provide training and ongoing support.

Big Bang consultants spent intensive time on and off-site with the Africa HR Solutions team to get a complete understanding of their existing system so that they could remap and recreate with a more equipped, modern, and user-friendly tool.

“People buy from people, and the reason we enjoy working with Big Bang is the people that we deal with. It’s the personal touch that’s important. {The Team at Big Bang} is personal, plus we have access to the seniors and decision-makers at the top of the company. It was never a question that Big Bang is the right ERP provider.”

– Edan Latzelsberger, Managing Director at Africa HR Solutions

The goal of the system implementation was to automate the business that was a start-up a decade ago and has since grown into serving organizations worldwide, including Fortune 500s, FTSE 100s and global NGOs. Africa HR Solutions needed a system that would be more agile and flexible and help foster their competitive advantage through leveraging the power and automation of Oracle NetSuite ERP.

The Benefits

Since the Oracle NetSuite ERP implementation, Africa HR Solutions is experiencing benefits including:

  • Reporting in real-time, including a daily bank record
  • Optimized the financial processes and reporting
  • More detailed transaction analysis
  • Greater efficiency in terms of human capital
  • Opportunities in market expansion with increased multi-currency capabilities

“At the end of the day,” Latzelsberger explains, “software is software – it’s the personal touch that makes the difference…a Senior Consultant at Big Bang had phenomenal ability to answer technical accounting questions and help resolve an issue that was unrelated to the system. She was able to work with our accountants, giving most of the system training, all very fluently.”

– Edan Latzelsberger, Managing Director at Africa HR Solutions

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Africa HR Solutions Scales Business with Oracle NetSuite

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