Club Sportif MAA knew they needed more from Salesforce, but they just didn’t know how to get it. So, Big Bang picked up the slack.
About Club Sportif MAA
Club Sportif MAA is a multi-sport facility located in the heart of Montreal, Canada. With an employee base of approximately 200 people, ‘the Club’ has been promoting fitness, sports, and well-being in Canada since 1881.
Club Sportif MAA’s location (covering 80,000 square meters) offers restaurants, medical services – including general medical, physiotherapy, osteopathy, acupuncture, and nutrition – as well as world-class sporting facilities.
For more information about Club Sportif MAA, visit: Club Sportif MAA
The Challenges
Club Sportif MAA had the advantage of being a member of a group of companies that had a dedicated IT team.
However, when Club Sportif MAA departed that alliance, the company was left without the technical expertise needed to get the most out of its Salesforce account, as Sales and Member Experience Director Laurent Fayen explains.
“Previously, whenever we needed something to be done with Salesforce, I would just send a request to the IT department and it would get done. Once we didn’t have that luxury and it was left to me to handle, I realized that I didn’t have the required skills to leverage Salesforce, so we were left only scratching the surface of what the solution could do”.
– Laurent Fayen, Sales and Member Experience Director at MAA Club Sportif
The Solution
Club Sportif MAA was on the hunt for a team of consultants that would allow them to harness the power of Salesforce. “We needed to dig deeper,” Fayen says. “The Club needed to have access to in-depth, comprehensive reports so that we could compare important data from quarter to quarter, year to year.”
After a bad experience with the first consulting company they enlisted, Club Sportif MAA came across Big Bang and the two struck up a relationship where Big Bang would provide support and training to transform Club Sportif MAA from Salesforce Apprentice to Salesforce Master, while Fayen admits he’s not quite at that stage yet, he knows that with the help and guidance of Big Bang it won’t be long.
“When I need Big Bang to tackle a problem, they are extremely responsive. It’s not a matter of 24 hours and they will reply, it’s done within the next few hours, and they keep me in the loop the whole way. I would have no hesitation whatsoever in recommending Big Bang to anyone.”
– Laurent Fayen, Sales and Member Experience Director at MAA Club Sportif
