CRM solution for African Leadership University

The Challenge

Bottlenecks in their online student portal were creating issues in the undergraduate admissions process. They also needed a CRM for post-graduates, corporate revenue streams, and employers partnerships.

The Solution

A phased implementation of ALU's workflows into Salesforce and Pardot CRM to optimize the customer and then sales journey.

The Benefits

A new and improved undergraduate customer journey, that included lead generation, application, admission, enrolment and targeted marketing for each new lead.

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Big Bang was essential in creating and optimizing the ideal buyer’s journey for ALU’s stakeholders from recruitment, lead development, sales, admissions, enrollment, advisors, undergraduates, graduates, corporate revenue streams to employer partnerships.

The Challenge

ALU created an online student portal which integrated the journey for leads, applicants, and students uncovering bottlenecks and other issues pertaining to a lead’s journey throughout the undergraduate admission process. Ultimately, this preliminary step helped ALU forecast and predict how much money they wanted to invest in advertising and recruitment efforts, however, they knew that the system they were using to increase enrollment would need to be upgraded to a much more robust system if they were going to implement an optimized workflow on a bigger scale.

ALU needed a team of experts to help them bridge the gap between their ideas and reality. Not only did ALU need a CRM for post graduates, corporate revenue streams, and employer partnerships but they also needed their system to allow them to create the ideal buyer’s journey for all their various stakeholders.

We needed a robust complex solution to complex problems for a complex business with a slew of moving parts and Big Bang was essential to helping us build the bridge from our idea to (system) implementation in order to give us the solution we needed.

– Justin MacDonald, Head of Marketing at ALU.

The Solution

At the time of the customer journey project, Big Bang was working with ALU’s business development unit to implement Salesforce for their business development department. Justin MacDonald, Head of Marketing at ALU did his research and confirmed that the best solution to manage the ALU recruitment customer journey was indeed Salesforce as well. Big Bang agreed that leveraging one cloud solution would be best for its ease of integration, marketing automation, and Lighting Bolt solutions. The ability to segment lists in order to send the right messages to the right people at the right time was also a key factor in determining their tools.

Through a phased approach Big Bang implemented ALU’s workflows into Salesforce and Pardot. The fundamental elements of the different client journeys were then built into Pardot in order to lay the foundation for all future stakeholders.

One-quarter later, the sales journey was created. From creating records to integrating the student portal and adding new stakeholders, Big Bang had a vested interest in every aspect of the development.

According to ALU, nothing fell through the cracks during the 2-week overlap where the ALU staff worked alongside Big Bangin order to transition.

The relationship and fluidity at which BBE transitioned from their original project to take on this new challenge with us was organic and seamless. From a project management standpoint, everything went really smoothly, the team at Big Bang was engaged in what we were doing and they helped us to keep everything on track.

– Justin MacDonald, Head of Marketing at ALU.

Big Bang understood the business and technical landscape of ALU and could orient themselves around the accounts and they were always there for us taking the time to do research and recommend options whenever there was no immediate answer to a problem, said Justin.

Big Bang is proud to confirm that not only did ALU go live on-time and within scope on July 1st, 2017 with their new and improved undergraduate customer journey, that included lead generation, application, admission, enrollment and targeted marketing for each new lead. project management transition process from Big Bang ERP to the new ALU team was a smooth and successful one. ALU looks forward to using their new business tools and learnings to create new integrated journeys for all their B2B & B2C stakeholders.

Big Bang went above and beyond our expectations and I am pleasantly pleased with their ability to research, talk to developers, and find the best solutions for our needs. Their team was responsive and when in doubt they would always pick up the phone to contact our tech leads, marketing managers, and other key project members of the ALU team. Having the Big Bang team be truly invested and accountable for our project has been awesome.

– Justin MacDonald, Head of Marketing at ALU

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About African Leadership University

African Leadership University (ALU) is pioneering a fresh approach to higher education in the 21st century by offering accredited undergraduate, postgraduate, and executive education programs in a unique imaginative way. ALU is setting the bar for higher education and leadership development by integrating students’ learning with the real world, empowering students to take ownership of their own learning, equipping each student to think entrepreneurially, and employing engaging and inspiring teaching methods.

To find out more visit: ALU Education

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