Big Bang Insights

Long-term Capacity Planning

Reading time: 3 minutes Author: Vicky Pomerleau, Tech Lead at Big Bang This post is part of a 4-part series on Capacity Planning.  Planning long-term capacity is the first...

Salesforce Einstein Bots

Are your service agents being weighted down with repetitive questions? Bot Messaging could be the time-saver you’ve been looking for to handle your requests. Build and manage Einstein Bots...

Purists are boring

Following the rules or sticking to the norm doesn’t make for a good story   A note on purists: I consider a purist the type of person that needs...

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