DailyMotion looked for a Salesforce consulting firm to add value and go beyond point-and-click solutions, and they found Big Bang
About DailyMotion
Dailymotion is one of the biggest video platforms in the world with 120 million monthly unique visitors generating over 2.5 billion video views every month.
Using the most advanced technology for both users and content creators, Dailymotion provides HD video in a fast, easy-to-use online service. Dailymotion offers a high-quality user experience across all digital devices (computers, mobile devices, connected TVs and tablets) via one of the most powerful video players on the market.
Dailymotion offers the best content from users, independent content creators, and official partners in the media and entertainment industries all over the world.
The Challenges
DailyMotion is fortunate to have an onsite Salesforce administrator who understands the ins and outs of the CRM. Able to confidently navigate system setup, implement point and click solutions and partake in basic coding, DailyMotion’s Financial Analyst and Business Systems Analyst, Joseph Rishe was looking for more. “I basically knew what I wanted done and I needed a Salesforce consultant to meet my tight deadlines with no hand holding”, said Rishe.
Working with the requirements provided by DailyMotion, Big Bang dove into Apex, extending Salesforce beyond the more basic point-and-click solutions that didn’t give DailyMotion exactly what they needed. “We spoke to a few other Salesforce consulting firms prior to choosing Big Bang,” states Rishe “many seemed to be glorified Salesforce administrators. Big Bang purposed the exact solutions I needed, and what they delivered was elegant and clean.”
The Solution
One of the first mandates was to migrate all the contract requests from DailyMotion’s legal team into Salesforce. Big Bang also developed a custom visual force page that renders contract content based on the users’ selection, the interface also allows contracts to be submitted for approval. This has given the DailyMotion legal team a better handle on incoming contract requests as well as improved workflow between Account Managers and Legal as all information is stored on the customer object and notifications are sent when specific changes happen.
Another time-saving modification to Salesforce was the improvements to the contract process. DailyMotion needed to streamline operations tied to a custom object called Purchase Orders. Big Bang developed custom triggers that examined an incoming contract. If certain conditions are met, it is sent straight to the legal team. If conditions are not met, then the purchase order process is initiated, which results in two documents, a PO and a contract. The PO is automatically forwarded to the finance department and the contract to legal. The newly centralized way of doing things has reduced time, headaches and mistakes – definitely a win for DailyMotion.
