Customer Success with Big Bang and Oracle NetSuite

A Match for Success: Streamlined, on Time, and Under Budget


Big Bang supports Bus.com’s technical team with true mutual aid and responsiveness to achieve their NetSuite implementation on time and under budget.

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The Challenge

A previous ERP system was inadequate for Bus.com’s growing needs and forced them to use too many resources in manual processes.

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The Solution

A Business Process Review (BPR) by Big Bang to properly structure Bus.com’s needs and the flows required for the NetSuite implementation.

Bus.com Case Study Featured Image Étude de cas

About Bus.com

Bus.com, the largest private bus reservation network in North America, provides on-demand charter transportation of all sizes – from 12-seat vans to 55-seat coaches to school buses and shuttle services. Their clients are sports teams, companies, individuals, and most recently,  shuttles to get vaccinated for Covid.

Bus.com was already interested in upgrading to Oracle NetSuite ERP when they heard about Big Bang at an event. Big Bang positioned itself as a good partner thanks to the BPR (Business Process Review) that helped structure the project properly. They took the time to analyze Bus.com’s needs, understand their business, recommend the best workflows, and integrate NetSuite.

“I saw a lot of value in the BPR. It was an arduous process. We had to challenge ourselves, but I think we needed it to get to the right flows that we have today. Big Bang walked us through that part of the project well.”

– Martin Provencher, Chief Technical Officer (CTO), Bus.com

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Discover the Big Bang unbiased consultative approach with expertly trained and well-versed cloud specialists.

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The Big Bang Experience®.

Optimize the success of your cloud business transformation by implementing cutting-edge solutions using The Big Bang Experience®, our 7-step proven methodology.

Enterprise Resources Planning

FINANCE

The single-source of truth lives here with all cumulative data in one system enabling visibility on reporting, finances, true ROI, operations and the consolidation of all business centers.

Manufacturing Resource Planning

PRODUCTION

Track visibility and traceability on the shop floor and optimize machine productivity and staff allocation. Maximize production while staying on top of the operating costs and considering demand planning, seasonality and lead time.

Professional Services Automation

PRODUCTION

Gain visibility in real-time on your customers and projects, including accuracy on staffing (time tracked vs. payments), allocation of resources and skill sets, project profitability and the proper forecast to staff at the right time.

Supply Chain Management

PRODUCTION

Optimize the layout and productivity of your shop floor and delivery routes for raw and finished goods, taking into consideration the units of measure, bins, purchase patterns, seasonality and other small details. Managing these logistics will keep your production organized and clear.

Human Capital Management

RELATIONS

Simplify the retention of your best talent with a 360-degree experience for your employees. Promote your Employee Value Proposition (EVP), track individual career paths and monitor performance reviews from one centralized system.

Customer Relationship Management

RELATIONS

Enable your sales force to go from reactive to proactive customer relationship management and clear pipeline forecasting. Dashboards and tasks will drive the customer journey so your team can focus on closing the deal.

Marketing Automation Software

PROMOTIONS

Actively promote your brand and upsell products and services to the right person at the right time with the right message.

NetSuite Case Study

Complete the form to download your workbook today.

Become the master of your organization’s business systems – without a headache.

NetSuite Case Study

Complete the form to download your workbook today.

Become the master of your organization’s business systems – without a headache.

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