Customer Success with Big Bang and Oracle NetSuite

Africa HR Solutions is Africa’s largest provider of employer of record solutions. Mauritius-based, their service offering includes employer of record services; full payroll management and support; immigration and work visa assistance; and procuring employee benefits (including insurance and pension schemes).

As a solution provider that supports multinational companies in 43 countries across Africa covering 20 different industries, Africa HR Solutions was searching for a better financial management tool that could scale with their growing business.

They were already working with a cloud-based system; however, it wasn’t robust enough to handle their evolving business requirements. Africa HR Solutions also wanted the availability of a customer relationship management (CRM) option built-in. It was a natural choice to turn to Oracle NetSuite, known as the world’s #1 Cloud Financial Management Solution. There would be no need for new programs or servers; they could stack functionalities as part of a unified business management suite. They were looking for something easy to “plug and play.”

“People buy from people, and the reason we enjoy working with Big Bang is the people that we deal with. It’s the personal touch that’s important. {The Team at Big Bang} is personal, plus we have access to the seniors and decision-makers at the top of the company. It was never a question that Big Bang is the right ERP provider.”

– Edan Latzelsberger, Managing Director at Africa HR Solutions