The leading provider of universal 3D metrology software solutions and creator of the PolyWorks software suite.
About InnovMetric
Founded in 1994 and headquartered in Quebec, QC, Canada, with subsidiaries worldwide, InnovMetric Software Inc. is the leading provider of universal 3D metrology software solutions. The world’s largest industrial manufacturing organizations (Toyota, GM, Volkswagen, Honda, BMW, Daimler, Ford, Rolls-Royce, Pratt & Whitney, Boeing, Embraer, Bombardier, Apple, and many more) trust InnovMetric’s PolyWorks® software solutions and associated technical services to maximize the benefits of 3D measurement technologies for their engineering and manufacturing applications. With its subsidiaries and joint ventures, InnovMetric has more than 250 employees in 13 countries: Canada, United States, Mexico, Brazil, France, Italy, Spain, Netherlands, Turkey, India, Thailand, China, and Japan.
For more information, please visit: InnovMetric
The Challenge
InnovMetric was in need of Salesforce support that is as creative and driven as they are in order to implement new solutions for accounts, quotes and opportunities management, customer orders processing, and technical support that would keep up with their ever-growing worldwide needs. The partnership with Big Bang helped InnovMetric deploy various projects and implement faster solutions for their teams around the globe.
The Solution
Initially, InnovMetric chose Salesforce CRM because they needed a system that would standardize their processes across the board and would allow the ability to work from anywhere anytime, anywhere in the world. Stéphane Leclerc, Vice President of InnovMetric explained that “with Salesforce it’s faster and easier to deploy standardized processes worldwide, open a customer support case, manage teams, train employees, and deploy new processes.”
A few years after Salesforce was implemented, InnovMetric realized they needed to find a trusted partner to support them in their ever-changing endeavors. Specifically, continuous support for various projects and ongoing customizations.
