About Espace Garage Plus
A Quebec-based design & residential garage makeover company, Espace Garage Plus has been reinventing the residential garage since 2006. Espace Garage Plus has built its business by maximizing available storage spaces in residential garages in each and every turnkey project they have created over the years. With better use of that space, more and more homeowners have come to realize that their garage can be used not strictly for parking vehicles but as a real extension of their home to be used for a series of activities such as hosting an oyster party if they feel like it.
After 10 years in business, Espace Garage Plus is seeing more and more customers returning for a second or even a third time following the purchase or the building of a new home. Once they have experienced a properly designed residential garage, they will never go back to the mess and chaos they once experienced.
For more information, please visit: Espace Garage Plus
The Challenge
Following its opening in 2006, Espace Garage Plus managed businesses like many start-ups, they did it simply with tools created from Word and Excel. Even though it was time-consuming, in the early days of their business to manage processes manually, the owners didn’t know any better. A couple of years later, a friend introduced them to another option: SaaS (Software as a Service). A cloud-based solution was to allow them the ability to work from anywhere at any time and from CRM (Customer Relationship Management) to ERP (Enterprise Resource Management).
From there, the partners researched and came across a 30-day free trial of two different platforms. Being more interested in an integrated solution, Roberto Wilson, President of Espace Garage Plus, and his partner went ahead with a proposal from NetSuite through a Toronto-based consultancy referred to them by NetSuite, even though their experience in Quebec was limited. Once the partners started working with NetSuite, they began quickly to feel overwhelmed with the scope, depth and various customization options available in NetSuite. It was not as simple as once explained by the Toronto-based company. In fact, there was no real guidance or answers related to simple questions and issues about Espace Garage Plus’s daily challenges, for example, the firm could not address the deployment of Canada’s two official languages on the platform. Support was inefficient, inexistent or simply managed through a call center in the Philippines.
The Solution
As luck would have it, Espace Garage Plus received a call from a prospective client, Gabriel Tupula, CEO of Big Bang, looking for a complete design solution for the garage of his new home. During the course of the project, Michel Marcoux, co-owner of Espace Garage Plus, shared with Gabriel the issues Espace Garage Plus was having with the deployment of the NetSuite CRM/ERP platform. It was obvious that Espace Garage Plus needed help, and Gabriel and his team were to be the solution. Unbeknownst to Michel, Big Bang was a preferred NetSuite Solution Provider.
Quickly Gabriel and his team put a proposal together highlighting proper training for the owners, a customization of the platform to suit the unique small business needs for Espace Garage Plus, and a personalized support team that would be quick to respond and resolve any issues that may arise in the future. It was evident that this plan was precisely what Espace Garage Plus needed and should have received from the start.
Luckily, Big Bang intervened shortly after Espace Garage Plus began using NetSuite ERP. Big Bang’s certified NetSuite consultants were able to help the Espace Garage Plus partners work their way back to a genuine sense of control of their business through support, training and advice. As they say, knowledge is everything.
