Customer Success with Big Bang and Oracle NetSuite

A Match for Success: Streamlined, on Time, and Under Budget

Big Bang supports Bus.com’s technical team with true mutual aid and responsiveness to achieve their NetSuite implementation on time and under budget.

The ChallengeA previous ERP system was inadequate for Bus.com's growing needs and forced them to use too many resources in manual processes.

The SolutionA Business Process Review (BPR) by Big Bang to properly structure Bus.com's needs and the flows required for the NetSuite implementation.

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About Bus.com

Bus.com, the largest private bus reservation network in North America, provides on-demand charter transportation of all sizes - from 12-seat vans to 55-seat coaches to school buses and shuttle services. Their clients are sports teams, companies, individuals, and most recently, shuttles to get vaccinated for Covid.

Bus.com was already interested in upgrading to Oracle NetSuite ERP when they heard about Big Bang at an event. Big Bang positioned itself as a good partner thanks to the BPR (Business Process Review) that helped structure the project properly. They took the time to analyze Bus.com's needs, understand their business, recommend the best workflows, and integrate NetSuite.

“I saw a lot of value in the BPR. It was an arduous process. We had to challenge ourselves, but I think we needed it to get to the right flows that we have today. Big Bang walked us through that part of the project well.”

- Martin Provencher, Chief Technical Officer (CTO), Bus.com