Since 2013, Calefactio, a Quebec-based family business, has succeeded in establishing itself as a leading player in the plumbing market, earning consumers' trust across North America.
Since 2013, Calefactio has established itself as a leading Quebec-based plumbing distributor across North America, with warehouses in Canada and the United States. The company offers over 350 products focused on innovation and quality at competitive prices.
Calefactio’s rapid growth exposed critical gaps in its legacy infrastructure. The company relied on accounting software and scattered Excel files, which proved inadequate for managing multi-currency transactions and inventory across multiple warehouse locations. This fragmentation prevented unified visibility and efficient operations management.
After evaluating various ERP options, leadership selected Business Central for its comprehensive feature set, flexibility, and regulatory compliance capabilities. The implementation strategy focused on digitizing existing processes rather than wholesale operational restructuring, ensuring business continuity.
Catherine Pichette, General Manager, and Evelyne Beauchamp, Operations Manager, recognized that “a substantial investment compared with the previous system” was “essential to support the company’s growth.”
Big Bang executed a phased approach emphasizing process optimization and user adoption. Key activities included finalizing training, configuring user permissions, and establishing system settings before launch.
The project team demonstrated responsiveness and proactivity. As Pichette noted, the teams were “always ready to listen and be proactive,” enabling accelerated progress. The launch proceeded without disruption to customer operations.
The implementation achieved operational continuity and data centralization. Future priorities include:
Big Bang’s approach ensured that “integration going as smoothly as hoped,” delivering greater operational visibility and control.
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