Salesforce Field Service Lightning Consultant

Case study

Club Sportif MAA

Club Sportif MAA harnesses the power of CRM

Club Sportif MAA harnesses the power of CRM

Club Sportif MAA knew they needed more from Salesforce, but they just didn’t know how to get it. So, Big Bang picked up the slack. About Club Sportif MAA Club Sportif MAA is a multi-sport facility located in the heart of Montreal, Canada. With an employee base of approximately 200 people, ‘the Club’ has been…

“When I need Big Bang to tackle a problem they are extremely responsive. It’s not a matter of 24 hours and they will reply, it’s done within the next few hours, and they keep me in the loop the whole way. I would have no hesitation whatsoever in recommending Big Bang to anyone.”

– Laurent Fayen, Sales and Member Experience Director, Club Sportif MAA

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Meet the challenges of field service operations in today's digital landscape and equip your service agents, dispatchers, mobile employees, and managers with the right tools.

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Big Bang helps you manage your mobile workforce with Salesforce SFL (Field Service Lightning)

Big Bang's team of trusted business advisors can help you get the most out of Salesforce Field Service Lightning from BSA (Business System Analysis) to implementation, migration, development, and even training. Big Bang's team of expert consultants has been working with the Salesforce Platform portfolio for many years, developing sharp expertise on the Salesforce platform and how to best integrate Field Service Lightning with other platforms and additional AppExchange® apps and solutions, to enable your business evolve and grow.

Everything after the quoteWith finances and business system optimization at the core of what we do, we can help develop your process for invoice, financial accountability, and ensuring inter-departmental communication - especially between marketing, sales, and service teams. Big Bang’s consultants can help you do more with Field Service Lightning on Salesforce Platform than the rest.
Every software has an advantageWith our experience with Service Cloud and all the Salesforce Platform, we'll make responsible, unbiased suggestions based on your business's needs and strategic roadmap.

Ultra agile and adaptive approachSalesforce offers a robust, world-class customer service platform. But that shouldn't mean you get overwhelmed with all of its potential. Let our experienced consultants simplify your account to get you the right information at your fingertips.
Avoid common hiccupsWe are so much more than a software reseller. We don't just implement a new or improved platform; we consult, train, and support the best use and leverage of Service Cloud and Salesforce. Since Salesforce is flexible to endless customizations, understanding which ones should, and shouldn’t, is critical to avoiding problems down the road.

Our Certifications

21 Salesforce Certifications

Salesforce Administrator

Salesforce Platform App Builder

Salesforce Platform Developer 1

Salesforce Sales Cloud Consultant

Salesforce Service Cloud Consultant

Salesforce Certified Marketing Cloud Administrator

Salesforce Certified CPQ Specialist

Salesforce Certified Pardot Specialist

MuleSoft Certified Developer - Level 1

Salesforce Certified Application Architect

Salesforce Certified Sharing and Visibility Designer

Salesforce Certified Data Architecture & Management Designer

Salesforce Certified Data Architecture & Management Designer

Salesforce Pardot Consultant and Specialist

Salesforce Certified Pardot Consultant

Salesforce Field Service Lightning Features

Remote assistanceScale your field service and reduce in-person visits by providing virtual support that allows customers to book phone and video appointments through a customer portal.
Automate to prioritizePrioritize critical projects and intelligently assign tasks to the right workers based on skills, location, and business processes.
Increase efficiencyGive your dispatchers full visibility into the mobile workforce and every job on a single screen.

Data-driven decisionsUse FSL (Field Service Analytics) to give your managers and dispatchers easy, real-time visibility into operational performance and KPIs, from any location, all in one app.
Improve first-time fix ratesWith Einstein AI, on-the-go employees can use image recognition to immediately identify assets and relevant specs, ensuring that the right product part is fixed or replaced to eliminate confusion or any additional trips back to the office.
Connect to customers seamlesslyTrack service delivery in the field with the Dispatcher Console and easily customize your view to a map or a Gantt chart, and see real-time alerts for jobs that need attention.

We have helped them

“Our project manager did a fantastic job. He not only shepherded us through the process and the timeline but was also able to answer many questions right away. He was a great thought partner.”

Read Align HCM’s case study here.
Mike Emsley, Chief Strategy Officer,Align HCM

“My Big Bang Internship was the perfect combination of Business and Technology. Working with clients in different industries to solve complex problems developed my strong interest in consulting. Big Bang’s positioning as a responsive and agile partner means every consultant, Intern or Project Manager, is expected to deliver high-quality work. If you’re looking to work on a wide array of projects with diverse teams, and you love being challenged, I would highly recommend interning at BB!”
Saad Rasool, Senior Consultant,Big Bang

“I took a chance on Big Bang and in the end, they took a chance on me (coming from the agency world). This year we have been growing the team and the candidates that end up joining us are the ones with the right attitude. Everything else can be taught but what makes the team so special is that everyone wants to be here, contribute and be their best self. Being at Big Bang has been a lesson on giving people chances and knowing we can support that.”
Kimberly Marx, Director of Marketing,Big Bang

What (customer) advice do you have to a company starting out their digital transformation journey?
“Do not go gentle into that good night”. Digital transformation is inevitable, so get started as soon as you can. Be bold, but be prepared.

What advice do you have to consultants starting out their career (at Big Bang or in general)?
Be hungry, and get as far out of your comfort zone as you can. It’ll be scary, but it’ll help you grow tremendously.

What has been your favourite part of Big Bang over the past 5 years?
The extraordinary people I have worked with over the past years.
Luc Muckensturm, Delivery Lead,Big Bang

“Our people are our greatest asset, we must invest in them for our business to prosper.”

See our accolade Gabriel Tupula is BonBoss certified
Gabriel, CEO,Big Bang

Salesforce Field Service Lightning for Every Service Industry

Support your agents, dispatchers, mobile employees, and managers with software that gives them a complete view of the customer, full context into cases and assets, and access to all the information needed to help the customer anytime, anywhere, and from any device. With features like AI-powered scheduling, resource optimization, guided safety protocols, and more - all on a single platform - you can improve your field service teams' safety and agility.

72% of executives use field service management software for faster case resolution. And 68% of service executives agree that field service is an integral part of their customer experience strategy. Simply, it makes sense to use a field service software solution that's built on Salesforce - the world's #1 platform for service.

Plus, with the help of Big Bang expert advisors, you can personalize your organization's customer journey experience with apps that enhance and connect every part of your service business.

Increase productivity, on and offline, using a flexible field service solution that:

Enhances operations across your entire service chain on one single platform.
Enable employees and contractors, with mobile experiences, to share job updates, access knowledge articles, view and update van stock or inventory, and generate service reports from any mobile device, regardless of connectivity.

Intuitively schedules and optimizes tasks so that the right mobile worker, asset, contractor, or crew is assigned to the right job.
Connect to customers with ease and accountability, tracking service delivery to get real-time alerts for jobs that need attention.

Field Service Lightning Benefits

Deliver consistent support across every channel in the Service Cloud.
Boost employee productivity in the field.
Automate appointment scheduling.
Manage agents, dispatchers, and technicians from anywhere.
Optimize mobile workforce allocation.
Use Field Service Analytics to identify trends and problems early to optimize your mobile workforce