About MP Repro
Established in 1964, MP Repro is an industry leader in quality printing services in Montreal, Canada. As a creative partner, they specialize in customizing large format digital solutions, signage, 3D printing, and digital printing. The print world has certainly evolved over the last 50-plus years, and MP Repro was there every step of the way. Their innovative essence was ignited most recently as they had to adapt their service offerings as the COVID-19 pandemic hit in 2020. As much of their customer base either had to slow down or stop their business, MP Repro’s business shifted to start producing pandemic-related essentials in high demand like face shields, screens, dividers and safety signage.
A shift in services required a change in business systems
The process? “Functional and quick”
Having an already established relationship with Big Bang thanks to a word-of-mouth referral, it felt right for MP Repro to build trust and attentiveness for the new project. Especially given the unpredictable global and business climate of the time, they didn’t want anything overly complex or time-consuming. With Big Bang, they “liked that it was simple.”
After a thorough evaluation of the business requirements, Salesforce was tailored to how MP Repro wanted to work. It was a mix of customized processes and Salesforce’s existing built-in core capabilities.
Big Bang added many checklists to the system so that along the way MP Repro’s team could learn about prospects and opportunities. New customer lists were entered along with client categories, and dashboards were created to garner specific insights and reports. The implementation was built so that over time, as the business grows, the team could add extended files and information into the system. Training and support occurred throughout the whole process.
How was the experience working with Big Bang? We asked Carmela Martinez, CEO of MP Repro:
“All a lot easier than expected. Especially since the last ERP implementation (with a different vendor) took over two years to complete. With Big Bang, all it took was a few meetings, consultant build-out and setup, training, and a very short list of what needed to be clarified. Within 2-3 meetings, we were up and rolling. Functional and quick. It was an extremely nice experience.”
Instant ROI
With Salesforce Sales Cloud, MP Repro could start tracking opportunities immediately. With much of the team working remotely, critical data was now accessible to all. The ease of access to information enabled better team collaboration. Proper documentation expedited work efficiencies, working cleanly and helped keep things simple.
“This is priceless to us now.”
MP Repro continued to see results further down the line as they started using the system with new and existing customers. As businesses began to reopen, MP Repro used the system to get back in touch and follow up with lost clients. Not only were they using Salesforce to track requests, quotes, and orders, but also to keep notes of all customer interactions. Helping the company maintain that personal touch that they are known for. Now with the entire team sharing the same information, Carmela shares that they are “working with confidence.”
Unlike past experiences – Simple!
“That’s amazing because that’s a real talent to have: to take something complicated and make it seem like it’s effortless!”
Working with Big Bang truly was a “great example of teamwork.”
“For our first project together, we see extremely successful results. We didn’t go over budget. It wasn’t complicated. It was really good — it shows the quality of the service of Big Bang. Definitely a success story.”
