Salesforce Service Cloud Customer Service Software
Rapidly respond to customer needs on any channel with the world's #1 service solution.
Service Cloud by Salesforce is one of the world’s most popular and highly-rated customer service software solutions. It enables support agents to connect with customers easily, whether by phone, web, chat, or email, to quickly solve customer problems. Helping streamline service team processes and calls and reduces average call times – this software is key to improving customer experience and problem resolution – not to mention employee satisfaction.
Big Bang’s team of expert Salesforce and Service Cloud consultants has worked with the Salesforce Platform portfolio for many years, developing strong expertise on the Salesforce Platform. We know how best to integrate Service Cloud with Salesforce CRM and other platforms to help your business evolve and grow – seamlessly.
Read on to discover why 150,000 companies worldwide, both big and small, are growing their business with Salesforce.
FINANCE
PROMOTIONS
RELATIONS
PRODUCTION
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Knowledge Management,
Documents,
Help Desk,
Wiki and Intranet,
Chat, Website,
Social Media and Sharing
Knowledge Management, Documents, Help Desk,
Wiki and Intranet, Chat, Website, Social Media and Sharing
Empower your service agents to serve your customers to greater satisfaction with a centralized view of every customer across the Salesforce platform.
Work Smarter with Big Bang and Salesforce Service Cloud
Big Bang’s team of trusted business advisors can help you get the most out of Salesforce Service Cloud from BSA (Business System Analysis) to implementation, migration, development, and even training. Big Bang’s team of expert consultants has been working with the Salesforce Platform portfolio for many years, developing sharp expertise on the Salesforce platform and how to best integrate Service Cloud and Salesforce with other platforms and additional AppExchange® apps and solutions, to enable your business evolve and grow.
Everything after the quote
With finances and business system optimization at the core of what we do, we can help develop your process for invoice, financial accountability, and ensuring inter-departmental communication – especially between marketing, sales, and your customer support teams. Big Bang’s consultants can help you do more with Service Cloud on Salesforce Platform than the rest.
Every software has an advantage
With our experience with Service Cloud and all the Salesforce Platform, we’ll make responsible, unbiased suggestions based on your business’s needs and strategic roadmap.
Ultra agile and adaptive approach
Salesforce offers a robust, world-class customer service platform. But that shouldn’t mean you get overwhelmed with all of its potential. Let our experienced consultants simplify your account to get you the right information at your fingertips.
Avoid common hiccups
We are so much more than a software reseller. We don’t just implement a new or improved platform; we consult, train, and support the best use and leverage of Service Cloud and Salesforce. Since Salesforce is flexible to endless customizations, understanding which ones should, and shouldn’t, is critical to avoiding problems down the road.
Service Cloud is Salesforce’s Customer Service Solution
Comprehensive customer service and help desk platform
Integrate multiple information sources into a centralized view: chat, customer self-help portals and communities, knowledge base, and more. No matter the type or the size of your business, with Service Cloud, you can assure knockout customer experiences on every channel.
Provide instant support
Scale your support efforts by connecting customers to knowledge articles, account information, and community members to find answers instantly with a Self-Service Portal. AI-powered chatbots can be embedded to resolve customer issues quickly.
Efficient service in the field
Reduce the number of in-person visits by providing field service employees and dispatchers the tools they need to complete jobs quickly and accurately the first time, even remotely, with Salesforce Field Service Lightning.
Resolve cases faster - from anywhere
A full suite of intelligent productivity tools gives your customer service and support agents a complete, shared view of every customer and interaction in real-time.
Connect at scale
Reach customers on every digital channel. Whether on mobile messaging, web chat, or social networks, the service platform helps you provide a consistent experience.
Agile platform
Future-proof your business using a customizable, low-code platform that allows you to quickly deploy the latest service innovations and realize ROI fast.
The team at Big Bang went above and beyond to lead us through an otherwise complex process, asking the right questions to extract information about our particular use-case, and accommodating our schedules throughout. We’re very excited to begin to work with this powerful new tool!
Pat Sandrin, ,,
Wow I like the breakdown detail of the project! thanks guys!
Jason Serfaty, IT & Special Projects Manager,
Thanks for your quick response here – you guys are doing a GREAT job!
Jacob Poole, Accounting Manager,
We were very happy with Big Bang ERP. They brought this project back to life and helped us put our priorities in line and allocate our resources efficiently. We know we can always count on them for support.
Allison Roelofs, CFO,
When I need Big Bang ERP to tackle a problem they are extremely responsive. It’s not a matter of 24 hours and they will reply, it’s done within the next few hours, and they keep me in the loop the whole way. I would have no hesitation whatsoever in recommending Big Bang ERP to anyone.
Laurent Fayen, ,
Deliver the Ultimate Customer Satisfaction Using Salesforce Service Cloud
Automate service processes, streamline workflows, connect to customers quickly, and provide support on all channels – anywhere. Service Cloud is the direct route to achieving customer care that builds brand name, reputation, and repeated customer confidence. Big Bang’s Salesforce-certified experts have both the industry and Service Cloud knowledge to help you implement a digital strategy and execute an actionable customer roadmap that drives results. Salesforce Service Cloud offers solutions to:
Deliver smarter service with artificial intelligence
Scale customer service while making customers happier and your agents more productive with AI-powered predictions, recommendations, and chatbots on digital channels.
Simplify self-service
Step-by-step processes and elegant end-to-end workflows empower customers to resolve requests like pay a bill, or book an appointment independently — no agent required — by leveraging Salesforce data.
Leverage all digital channels
Upgrade the customer experience – make your business easy to contact and connect with your customers in their preferred way.
Increase productivity on and offsite
Equip your team with AI-powered scheduling, resource optimization, guided safety protocols, van inventory, knowledge articles, and more in a flexible field service management solution.
Benefits of Salesforce Service Cloud
Improve the safety and agility of your on and offsite service teams.
Rapidly respond to customers on any channel.
Give customer care agents complete visibility into every interaction with a 360-degree view of every customer.
Easily embed customer support to your website and apps with the Salesforce mobile-first platform.
Provide fast, scalable digital service from anywhere.
Provide instant support with self-service portals, customer communities, and embedded AI-powered chatbots.
Tailor your marketing communications and create more personalized messages and offers, triggered automatically based on customer interactions or service activities.
Customize and extend service capabilities and improve the way you work with intuitive tools that automate business processes and workflows.
Service agents using Salesforce are 34% more productive and deliver a better customer experience.
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