Free Assessments by Big Bang

1 – Employees hired fit the corporate culture.

During the interview process, though testing or other means, we ensure the values of the company are shared by employees. Employees working at the company can easily express the mission and vision in their own words.

2 – Our planning is strongly centralized and ‘top-down’.

Decisions usually come from company leaders or directors. Leaders have the appropriate information to make a decision quickly.

3 – We have the right people and the bandwidth to be successful in delivering our products or services to our customer.

The resources have the right skills and knowledge for the product/service offer to be delivered with the right quality. When asked, customers are generally satisfied with the result of the product/service and would recommend your company to a friend or colleague.

4 – Responsibilities are clearly established between departments and individuals.

We always work with guidelines and manuals and people know where to find the right information or who to ask for help.

5 – Training is a valuable and necessary expense with a dedicated budget.

There is an effort and commitment to continuously improve and evolve the skills of our employees. Employees’ reviews include progress on training.

6 – We empower our employees to take on initiatives that help achieve targets or other key projects.

Targets and key projects are broadcasted to the company. Employees have the latitude to be proactive and the bandwidth to tackle these types of challenges.

7 – Employees have a clear way of providing feedback.

Feedback is collected from all employees. The feedback can be provided anonymously. There are actions taken when feedback is provided and topics are addressed punctually.

1 – Our business processes are documented and/or standardized.

Any employee can easily go on vacation for two weeks without any operational risks.

2 – Industry best practices are reviewed and included in our internal processes.

We try to utilize best practices at all times. When using a new technology, we inform ourselves on how to best leverage it. When there are questions about best practices a person or department is clearly responsible to research and provide feedback to the team.

3 – There is proactive governance on processes.

When a process is in place there are punctual check gates and a person or department responsible to check that processes implemented are respected.

4 – Whether it is customer invoicing and accounts receivable, the management of our accounts payable or cash management as a whole, we are not lacking in visibility in the short and long term.

It is rare that we pay our suppliers late or that we forget to invoice our customers. There is never a surprise with our line of credit.

5 – Our database is up-to-date, well-segmented and well-shared to ensure our customer experience is harmonious.

Everyone in our organization, in any department, can easily trace the history of interactions we have had with a client. We never contact a customer twice by mistake for the same topic and/or the same promotional offer.

6 – Communication and the sharing of information enrich our company regardless of the media used.

Whether by email, instant messaging, phone, social media or person, we are able to access and reuse content to build our expertise and make it accessible to new employees.

7 – We are able to produce our internal financial reports easily and quickly.

We close one accounting period before the end of the next period and there is no delay in producing the reports required for our financial partners.

8 – If we double our revenues tomorrow, our processes will still be relevant.

We will be able to process a higher volume of transactions without the need of manual operations or intervention from a person.

1 – Our infrastructures and IT systems are up to date with the latest mobile technologies.

On the road, at a restaurant or in another country, at all times you have access to critical information allowing you to make important decisions.

2 – Our information systems are perfectly integrated.

There is no situation that we need to use Excel spreadsheets or manual interventions to obtain the information necessary for operations and team meetings.

3 – The information provided by our systems is precise, truthful and allows decisions to be made or executed in real time.

There is never an error when filling a customer order, the inventory balances at all times, there is never any question as to the future capacity of people and equipment, and supplies are ordered on-time from our suppliers.

4 – Margins by project or by client are easily accessible.

We do not need to wait until the end of a project or accounting period to find out if an activity is profitable.

5 – We have full traceability of our marketing activities and it is easy to allocate budgets for our various commercial activities.

It is very easy to do a return on investment analysis for all the amounts invested in marketing campaigns no matter if it is tradeshows, golf tournaments or sending gifts to customers.

6 – Our payroll process is significantly, or even fully, automated.

No matter the schedule, attendance, overtime or vacation of employees, processing payroll is smooth, error-free and completed in less than one working day.

7 – If we double our revenues tomorrow, our technology infrastructure will still be relevant.

The tools that we have in place can process a higher volume of transactions and can support the growing customer base, ensuring a consistent customer journey.

1 – Significant technological investments have been made to support our business strategy in the past 12 months.

Technology is seen as a medium to long-term investment in our operations and not as a short-term expense.

2 – The company has clear KPIs (key performance indicators) to achieve and are reported on.

Stakeholders are informed of the progress of the company though annual targets. There is a clear plan with metrics to support it. These metrics are broken down into KPIs.

3 – We have introduced a new service or product offering in the last 12 months.

You are continuously seeing what more can be offered to the market including a new product or service. Based on feedback or demand a new offer was created and successfuly deployed.

1 – Our organisation interacts with its customers through digital platforms.

These platforms include both web platforms and mobile apps.

2 – Our organisation collaborates with its suppliers through digital platforms.

3 – Our organisation promotes its products and/or services with digital marketing tools.

Digital marketing tools include social media platforms, mass marketing emailing, search engine optimization and online ads.

4 – Our organisation gathers digital data through website visitors and/or our operational activities.

5 – Our organisation enhances its decisional process with the help of data insights.

1 – Our organisation’s main business processes are digitized.

2 – Our organisation’s IT systems are all integrated together.

For example, if you have an inventory system, it is connected with the accounting system.

3 – Our organisation has a digital strategy which focuses on creating value through data.

4 – Our organisation actively transforms its business model with digital tools.

5 – Our organisation’s digital evolution is entirely supported (not managed) by our executives.

1 – Our organisation is comfortable with risk-taking and accepts the possibility of failure.

2 – Our employees work together through the use of our digital platforms.

3 – Employees’ feedback is encouraged, listened to and is part of our continual improvement.

4 – Our employees are entirely committed to the implementation and use of new digital platforms at work.

5 – Proper training is provided to our employees to assure they’re comfortable using any new technologies.

1 – Your finance process is strong and stable

The way you manage your finances today, will work exactly the same for the next two to three years and you are comfortable with the level of information gained and time required.

2 – Your financial planning is accurate

You are easily able to report and forecast your gross margin/profit and you can track receivables and payables in real-time.

3 – Your financial systems are well integrated

Your finances, receivables and expenses are monitored together in one system.

1 – Your manufacturing process is strong and stable

Your stock is available when you need it and the cost of your stock is consistent and competitive. You do not have unplanned shortages of materials and you do not overpay for lengthy storage times.

2 – Your manufacturing planning is accurate

You have great visibility of the stock movements and from your forecasted demand the planning of the inventory accurate

3 – Your manufacturing systems are well integrated

You are able to plan your orders and fabrication in real time without manual assistance or external tools including Microsoft Excel.

1 – Your supply chain process is strong and stable

There is no challenges tracking inventory movements and inventory shrinkage is under control

2 – Your supply chain planning is accurate

You have access to accurate inventory levels and are not surprised by missing items

3 – Your supply chain systems are well integrated

You purchase/manage your inventory based on forecasted demand rather than gut feeling and your warehouse setup is efficient maximizing space, with popular items accessed easily

1 – Your production process is strong and stable

For the service provided by your organization, you are able to properly forecast, invoice and collect easily.

2 – Your production planning is accurate

You are confident about knowing the accurate gross margin for your top 5 customers. Meaning you also know who your top customers are.

3 – Your production systems are well integrated

You are able to automatically generate invoices for all of your projects due for invoicing without manual assistance or external tools including Microsoft Excel.

1 – Your customer process is strong and stable

You confidently know how much effort (including touchpoints) is required to close a lead and you can instantly report your team’s closing ratio.

2 – Your customer planning is accurate

You can clearly identify which stage of the customer journey a company or person is in. Additionally no prospect or client is sent the wrong promotion or information by both the sales and marketing teams. Communications are consistent from all parties within your organization.

3 – Your customer management systems are well integrated

The finance department knows with close certainty the amount of sales the company has in the next month.

1 – Your human capital/HR process is strong and stable

Your employee files are managed through a system and you can easily manage and calculate vacation days/time off, training and performance.

2 – Your human capital/HR planning is accurate

You are able to provide the right level of access to employee information to departments and leaders within your organization. When it comes time to review the performance of an employee, the information is stored in the same place as the employee’s other information including career progression, coaching logs, legal documents and any warnings.

3 – Your human capital/HR systems are well integrated

Employee vacation days are easily tracked, and reflect the reality of days taken and the bank available per employee based on their contract.

1 – Your marketing process is strong and stable

When a new lead is created you can easily tell the source and the cost to acquire the lead.

2 – Your marketing planning is accurate

You are able to calculate the performance of different marketing campaigns in one system, including the efficiency of: emails, social media, online ads, events, traditional media…

3 – Your marketing systems are well integrated

You can track and calculate the ROI on any campaign and both the finance and marketing teams agree.

1 – Your communication process is strong and stable

You are never slowed down in day to day processes due to missing information and communication is easy to manage.

2 – Your communication planning is accurate

The majority of your time is spent creating value for your organization. You are NOT bogged down by countless emails, repetitive meetings, and an overload of instant messages.

3 – Your communication systems are well integrated

Information is centralized and easy to access – rather than coming in pieces from too many sources.